Customer reviews from Samsung US
Samsung - 85 Class U8000H Series Crystal UHD 4K Smart Tizen TV (2026)
Average customer rating
4.6
(465 Reviews)
Rating breakdown 465 reviews
5 Stars
347
4 Stars
74
3 Stars
21
2 Stars
15
1 Star
8
91%of customers recommend this product.
(
248 out of
272)
Customer Reviews for Samsung - 85 Class U8000H Series Crystal UHD 4K Smart Tizen TV (2026)
Customer Rating
4
Good TV Weird Volume Control On Remote
on July 19, 2026
Posted by: Snitsky89
[This review was collected as part of a promotion.] You need a Samsung account to use the tv. Not a big deal.
The TV has a nice and vivid picture. The TV turns on fast. Everything works as it should.
The sound is lackluster. Has decent sound but lacking in volume. A soundbar will fix that.
For the negative the up and down volume control is on one side of the remote.,Took me hours of online searching to figure this out. I thought the volume was broken stuck on one setting. Worst volume control design ever.
The TV has a nice and vivid picture. The TV turns on fast. Everything works as it should.
The sound is lackluster. Has decent sound but lacking in volume. A soundbar will fix that.
For the negative the up and down volume control is on one side of the remote.,Took me hours of online searching to figure this out. I thought the volume was broken stuck on one setting. Worst volume control design ever.
Written by a customer while visiting Samsung US
Customer Rating
3
Nice and Affordable
on July 17, 2026
Posted by: bxbyserena
from CA
[This review was collected as part of a promotion.] This Tv is pretty average in terms of television. The color is and picture quality are pretty nice. The sound is great when it works correctly. I’ve had issues with sound quality however. The sound tends to sound staticky/garbled at random times and this spans across all apps. Other than that I do enjoy this television.
I would recommend this to a friend!
Features
3
Performance
3
Design
5
Value
5
Response from Samsung USBy Samsung Advisor, July 17, 2026
Hi bxbyserena,
We appreciate you sharing your experience regarding an unusual sound coming from your TV. The cause may vary depending on where the sound is coming from and how your system is set up.
• If the sound is coming from your TV speakers, or if you're using an external audio device like a soundbar, please double-check that the audio cable is securely connected to the correct audio output on the external device.
• If you're using an antenna or cable connection, a weak signal may result in sound distortion. You can check your broadcast signal level by going to: Settings > Support > Device Care > Self Diagnosis > Broadcast Signal
• If the sound seems to come from the back of the TV, it may be the result of thermal expansion or contraction of the outer casing. This can cause a soft popping noise and is considered normal - it does not indicate a malfunction, and your TV remains safe to use.
We also recommend running a Sound Test to check for audio issues: Home > left directional key > Settings > Support > Device Care > Self Diagnosis > Sound Test
If the issue continues or you’d like assistance, feel free to contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat and additional support resources are also available through the Support link on our website.
~ Samsung Advisor
We appreciate you sharing your experience regarding an unusual sound coming from your TV. The cause may vary depending on where the sound is coming from and how your system is set up.
• If the sound is coming from your TV speakers, or if you're using an external audio device like a soundbar, please double-check that the audio cable is securely connected to the correct audio output on the external device.
• If you're using an antenna or cable connection, a weak signal may result in sound distortion. You can check your broadcast signal level by going to: Settings > Support > Device Care > Self Diagnosis > Broadcast Signal
• If the sound seems to come from the back of the TV, it may be the result of thermal expansion or contraction of the outer casing. This can cause a soft popping noise and is considered normal - it does not indicate a malfunction, and your TV remains safe to use.
We also recommend running a Sound Test to check for audio issues: Home > left directional key > Settings > Support > Device Care > Self Diagnosis > Sound Test
If the issue continues or you’d like assistance, feel free to contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat and additional support resources are also available through the Support link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT TV
on July 17, 2026
Posted by: veteran reviewer
[This review was collected as part of a promotion.] It's so quick and responsive and easy to navigate this product is amazing such a good responsive television 1000000% recommend its so Bright and the contrast is amazing the upscaling too and uniformity
Written by a customer while visiting Samsung US
Customer Rating
4
My 43" flat screen by Samsung
on July 15, 2026
Posted by: Wipeout
[This review was collected as part of a promotion.] It's good preforming unit, color and the UHD SAMSUNG got it right for the price It's the only best ⁉️
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Picture!
on July 13, 2026
Posted by: WilliamFancyson3rd
from Lanham, MD
[This review was collected as part of a promotion.] This tv has amazing color and definition! The sound quality is up to par as well as it’s easy set up process took no longer than 10 mins and it was working like my other Samsung tv! Great buy
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Don't make the mistake I did, believe the reviews.
on July 12, 2026
Posted by: Reviewer
I brought home from a retailer my purchased 43" Crystal QLED tv 3 days ago. I'm taking it back tomorrow. I researched this/many other products for almost a month. I ended up disregarding the negative reviews for this one. A big mistake. I replaced my, much cheaper tv b/c it was disconnecting from the internet & turning off on it's own (after 10 years). This, much more expensive brand/tv, is doing it after 3 days. It took me over 3 hrs to watch a 2hr recorded movie b/c every time I fast forwarded through commercials, it lost internet connection, & the picture froze. I had to turn it completely off from the wall, wait & start again. It was not my internet, the older tv was working perfectly (& further from the internet source). A clearer picture & slightly better sound is not worth the extra cost or unreliablity. Please take seriously personal reviews & don't think, "this happens with all tvs at times."
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
2
Response from Samsung USBy Samsung Advisor, July 13, 2026
Hi Reviewer,
We appreciate your feedback. If your TV is having trouble maintaining a wireless connection, please try the following:
1. Distance matters – Keep your TV within 50 feet of your router. Avoid placing the router behind walls, furniture, or electronic devices.
2. Minimize interference – Turn off nearby wireless devices that may disrupt the signal.
3. Power cycle both devices – Unplug the TV and router for 30 seconds, then plug them back in.
4. Run diagnostics:
o Settings > Support > Device Care > Self Diagnosis > Smart Hub Connection Test
o Settings > Support > Device Care > Self Diagnosis > Wi-Fi
5. Update firmware: Settings > Support > Software Update > Update Now
6. Factory reset (if needed): Settings > All Settings > General & Privacy > Reset > Factory Data Reset
If you continue to experience issues, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat support and additional help are available at the ‘Support’ link on our website.
~ Samsung Advisor
We appreciate your feedback. If your TV is having trouble maintaining a wireless connection, please try the following:
1. Distance matters – Keep your TV within 50 feet of your router. Avoid placing the router behind walls, furniture, or electronic devices.
2. Minimize interference – Turn off nearby wireless devices that may disrupt the signal.
3. Power cycle both devices – Unplug the TV and router for 30 seconds, then plug them back in.
4. Run diagnostics:
o Settings > Support > Device Care > Self Diagnosis > Smart Hub Connection Test
o Settings > Support > Device Care > Self Diagnosis > Wi-Fi
5. Update firmware: Settings > Support > Software Update > Update Now
6. Factory reset (if needed): Settings > All Settings > General & Privacy > Reset > Factory Data Reset
If you continue to experience issues, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat support and additional help are available at the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great Picture
on July 11, 2026
Posted by: Bruce Wayne
from Brighton, Michigan
[This review was collected as part of a promotion.] Nice big TV with great picture. Easy to setup too.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture
on July 11, 2026
Posted by: Cody
from Salt Lake city
[This review was collected as part of a promotion.] Love the picture and just how smooth the runs with the apps
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US