Customer reviews from Samsung US
Samsung - 85 Class U8000H Series Crystal UHD 4K Smart Tizen TV (2026)
Average customer rating
4.6
(465 Reviews)
Rating breakdown 465 reviews
5 Stars
347
4 Stars
74
3 Stars
21
2 Stars
15
1 Star
8
91%of customers recommend this product.
(
248 out of
272)
Customer Reviews for Samsung - 85 Class U8000H Series Crystal UHD 4K Smart Tizen TV (2026)
Customer Rating
2
Would not recommend
on August 5, 2026
Posted by: STEPHO915
[This review was collected as part of a promotion.] Really wanted to love this TV however, after only had it for a few weeks, I have to give it a low rating. It has a lot of lag time, especially when turning it on it freezes often I have to turn it back on and off a lot of glitches. I would not recommend this television.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Samsung Advisor, August 5, 2026
Hi STEPHO915,
We appreciate your feedback regarding your U8000H TV’s performance. If you're experiencing slow apps, freezing, or lag in general response time, try the following steps:
1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now
2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care
3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system.
If you're still noticing performance issues after these steps, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also connect with a LiveChat agent via the ‘Support’ link on our website.
~Samsung Advisor
We appreciate your feedback regarding your U8000H TV’s performance. If you're experiencing slow apps, freezing, or lag in general response time, try the following steps:
1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now
2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care
3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system.
If you're still noticing performance issues after these steps, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also connect with a LiveChat agent via the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
4k tv
on August 5, 2026
Posted by: Denine
This is a nice tv. The picture is great. It doesn’t have enough connection opportunities for us. We create and play a lot of material. Can’t even connect our sound system. Didn’t even look when we bought it because in the past they have many ports. We will figure out a way around it but it was disappointing. I believe it is because most people stream? Who knows. Otherwise good.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on August 5, 2026
Posted by: Racey
from Florida
[This review was collected as part of a promotion.] Great TV at amazing price . Highly recommend this product.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect for our relaxation creative space!
on August 5, 2026
Posted by: Penelope
Love this Smart TV! Needed an upgrade from an old smart tv to a dependable one for our combo bedroom art studio space and this Samsung is the best! Easy to setup. Easy to get our streaming apps dowloaded. We are in our 70's and it can be scarey upgrading, but this was painless and very successful!
Written by a customer while visiting Samsung US
Customer Rating
4
Love the tv
on August 5, 2026
Posted by: Bart
Only criticism is sound could be better but otherwise extremely happy wirh product
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Picture perfect
on August 5, 2026
Posted by: Jake
from Ludinhton MI
This brand was recommended by my brother. He has a Samsung for 11 flawless yrs. The price was good and my research proved helpful. The remote is small and am not used to it yet but the sound and picture are excellent.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
TV keeps freezing, crashing and restarting
on August 5, 2026
Posted by: Paul
The interface is a little more confusing than earlier Samsung TV's I own. It does keep freezing and at times refuses to restart.
Response from Samsung USBy Samsung Advisor, August 5, 2026
Hi Paul,
We appreciate your feedback regarding your U8000H TV’s performance. If you're experiencing freezing or lag in general response time, please try the following steps:
1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now
2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care
3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system.
If you're still noticing performance snags after these steps, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also connect with a LiveChat agent via the ‘Support’ link on our website.
~ Samsung Advisor
We appreciate your feedback regarding your U8000H TV’s performance. If you're experiencing freezing or lag in general response time, please try the following steps:
1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now
2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care
3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system.
If you're still noticing performance snags after these steps, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also connect with a LiveChat agent via the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv
on August 5, 2026
Posted by: Chloetr
from Fort Lauderdale Fl 33323
The picture is great, good contrast and clarity. Easy to set up and manage menu
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US