Customer reviews from Samsung US
Samsung - 85 Class U8000H Series Crystal UHD 4K Smart Tizen TV (2026)
Average customer rating
4.6
(465 Reviews)
Rating breakdown 465 reviews
5 Stars
347
4 Stars
74
3 Stars
21
2 Stars
15
1 Star
8
91%of customers recommend this product.
(
248 out of
272)
Customer Reviews for Samsung - 85 Class U8000H Series Crystal UHD 4K Smart Tizen TV (2026)
Customer Rating
3
A little disappointed
on August 5, 2026
Posted by: Dbibby
[This review was collected as part of a promotion.] I do not like your remote control. Do not like the idea of only going up or down, side to side. I understand the reason for some of it. But why not have numbers as well so we don’t have to keep scrolling? I don’t like that at all.
Response from Samsung USBy Samsung Advisor, August 5, 2026
Hi Dbibby,
We appreciate your thoughts on the U8000H TV’s remote. While it may appear minimal at first glance, many of the buttons are designed with dual or long-press functions to help reduce clutter without sacrificing functionality.
For example:
• Volume rocker: Push UP/DOWN to adjust volume; press and release quickly to MUTE.
• Long-press Volume button: Hold for more than 1 second to access Accessibility Shortcuts.
• RETURN button: Press to go back to the previous screen or menu; when watching TV, it takes you back to the previous channel.
These combined functions help create a cleaner design while keeping everything you need just a button away. If you ever need help with your remote or want to learn more shortcuts, we’re here to assist. You can reach us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Advisor
We appreciate your thoughts on the U8000H TV’s remote. While it may appear minimal at first glance, many of the buttons are designed with dual or long-press functions to help reduce clutter without sacrificing functionality.
For example:
• Volume rocker: Push UP/DOWN to adjust volume; press and release quickly to MUTE.
• Long-press Volume button: Hold for more than 1 second to access Accessibility Shortcuts.
• RETURN button: Press to go back to the previous screen or menu; when watching TV, it takes you back to the previous channel.
These combined functions help create a cleaner design while keeping everything you need just a button away. If you ever need help with your remote or want to learn more shortcuts, we’re here to assist. You can reach us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Camper tv upgrade.
on August 5, 2026
Posted by: JP S
from East TN
We bought the tv as an upgrade for our rv. It works better than I expected. Clear picture, more channels and plenty of sound volume. We are well pleased with the purchase.
Written by a customer while visiting Samsung US
Customer Rating
3
Auto sound feature
on August 5, 2026
Posted by: Matt
Overall, pictures is great, but I’m disappointed in the sound output across so many different stations The auto feature on the sound output is great and should be compatible with multiple Bluetooth and/or HDMIARC without having to purchase a Samsung brand sound bar as I did not have the money to so right now unfortunately I’m stuck with a sound bar and can’t use the auto sound output feature to control the random very loud changes in volume
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
4
Response from Samsung USBy Samsung Advisor, August 5, 2026
Hi Matt,
We appreciate your feedback on the Samsung U8000H TV. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or reach us via text anytime. You can also visit ‘Support’ on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
We appreciate your feedback on the Samsung U8000H TV. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or reach us via text anytime. You can also visit ‘Support’ on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Remote and volume
on August 5, 2026
Posted by: Sahanna
from Long Island NY
The picture quality is nice. However I am unhappy with how small the remote is. It’s very tiny, uncomfortable to hold. Also when raising or lowering the volume, the tv makes a weird noise. It’s a bit annoying.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
3
Value
3
Response from Samsung USBy Samsung Advisor, August 5, 2026
Hi Sahanna,
Thank you for sharing your experience. Samsung remotes are designed to offer convenient control, but we understand if you’d prefer to use a universal remote. Many third-party remotes work well with Samsung TVs, though setup steps may vary by brand and model.
To get started, we recommend checking the manufacturer’s instructions for programming codes and pairing methods.
To disable the sound feedback when using the remote, go to Settings> Sound> Expert Settings> Sound Feedback> Off.
If you run into any trouble or have compatibility questions, Samsung Support is happy to help. You can reach us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat agents are also available at the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for sharing your experience. Samsung remotes are designed to offer convenient control, but we understand if you’d prefer to use a universal remote. Many third-party remotes work well with Samsung TVs, though setup steps may vary by brand and model.
To get started, we recommend checking the manufacturer’s instructions for programming codes and pairing methods.
To disable the sound feedback when using the remote, go to Settings> Sound> Expert Settings> Sound Feedback> Off.
If you run into any trouble or have compatibility questions, Samsung Support is happy to help. You can reach us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat agents are also available at the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Best TV. Will never leave Samsung
on August 5, 2026
Posted by: Samsung fan
from CT
Picture is clear, sharp and to navigate around the features is easy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
First Smart Tv
on August 5, 2026
Posted by: Granny
from Ohio
Set up for us was not easy and had to get help from family member. We have Dish and Fire TV and now have to use 3 remotes. Otherwise happy with TV.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great but needs a little work
on August 5, 2026
Posted by: GG628
The TV itself is really good quality. The price for it is not bad and the scale is perfect. Only thing is, it’s not the best when it comes to the sound system. Whenever I’m watching it, I have to put the volume at 30 so I can hear it very clearly. I wish it was better and louder for the sound/volume.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Poor quality picture
on August 5, 2026
Posted by: Unsatisfied
Wry dark and low contrast picture..Returned the product bad quality. May not buy your brand again due to the experience.
Poor price to quality. No value in terms of price and quality. Looking at other manufacturers going forward.
Poor price to quality. No value in terms of price and quality. Looking at other manufacturers going forward.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, August 5, 2026
Hi Unsatisfied,
We're sorry to hear that the picture quality of the U8000H TV did not meet your expectations. Please know that there are many settings available that you can adjust depending on the content you are watching and that we would have been happy to assist you in adjusting these settings.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun).
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
We're sorry to hear that the picture quality of the U8000H TV did not meet your expectations. Please know that there are many settings available that you can adjust depending on the content you are watching and that we would have been happy to assist you in adjusting these settings.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun).
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
Written by a customer while visiting Samsung US