Customer reviews from Samsung US
Samsung - 58 Class U8000H Series Crystal UHD 4K Smart Tizen TV (2026)
Average customer rating
4.6
(380 Reviews)
Rating breakdown 380 reviews
5 Stars
280
4 Stars
62
3 Stars
20
2 Stars
12
1 Star
6
91%of customers recommend this product.
(
195 out of
215)
Customer Reviews for Samsung - 58 Class U8000H Series Crystal UHD 4K Smart Tizen TV (2026)
Customer Rating
4
First Smart Tv
on August 5, 2026
Posted by: Granny
from Ohio
Set up for us was not easy and had to get help from family member. We have Dish and Fire TV and now have to use 3 remotes. Otherwise happy with TV.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great but needs a little work
on August 5, 2026
Posted by: GG628
The TV itself is really good quality. The price for it is not bad and the scale is perfect. Only thing is, it’s not the best when it comes to the sound system. Whenever I’m watching it, I have to put the volume at 30 so I can hear it very clearly. I wish it was better and louder for the sound/volume.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Poor quality picture
on August 5, 2026
Posted by: Unsatisfied
Wry dark and low contrast picture..Returned the product bad quality. May not buy your brand again due to the experience.
Poor price to quality. No value in terms of price and quality. Looking at other manufacturers going forward.
Poor price to quality. No value in terms of price and quality. Looking at other manufacturers going forward.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, August 5, 2026
Hi Unsatisfied,
We're sorry to hear that the picture quality of the U8000H TV did not meet your expectations. Please know that there are many settings available that you can adjust depending on the content you are watching and that we would have been happy to assist you in adjusting these settings.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun).
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
We're sorry to hear that the picture quality of the U8000H TV did not meet your expectations. Please know that there are many settings available that you can adjust depending on the content you are watching and that we would have been happy to assist you in adjusting these settings.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun).
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Review from James Valverde
on August 5, 2026
Posted by: Sounded
[This review was collected as part of a promotion.] Great screen and sound. Connects to all my devices.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best There Is !
on August 5, 2026
Posted by: Lonnie
[This review was collected as part of a promotion.] I’m a faithful Samsung customer especially with Televisions. The picture is amazing as is the sound quality. The remote takes some learning time but once done it becomes easy to use!! Buy one, you won’t regret it !
Written by a customer while visiting Samsung US
Customer Rating
5
Own 13 Samsungs - very happy
on August 5, 2026
Posted by: Anonymous
I could talk about all the features and the picture , but the best thing i can say is that I have 13 Samsung tv's between my in town home and my lake home !! Enough said , very happy customer !!
Written by a customer while visiting Samsung US
Customer Rating
2
Not what expected
on August 5, 2026
Posted by: Marilee99
This particular model tv did not meet my expectation. The picture quality is poor, even with the dynamic settings. Nothing compared to the in that I had to replace. The picture is bright but not clear at all. Does not live up to "4k" quality. Very disappointed
Response from Samsung USBy Samsung Advisor, August 5, 2026
Hi Marilee99,
Thank you for your feedback on the Samsung U8000H TV. If the picture appears unclear, dull, or lacks definition, there are several settings you can adjust to improve clarity and overall image quality. Go to: Settings > All Settings > Picture > Expert Settings, and review these key settings:
Picture Clarity Settings: While originally intended for motion handling, these can also impact overall clarity
• Off: Disables motion enhancements
• Auto: Automatically adjusts based on content
• Custom: Lets you fine-tune:
o Judder Reduction – Helps smooth out uneven motion
o LED Clear Motion – Boosts sharpness in fast-moving content
o Noise Reduction – Reduces distortion and enhances detail in lower-resolution sources
Core Picture Settings
• Brightness – Controls overall screen brightness
• Contrast – Enhances the difference between bright and dark areas
• Sharpness – Adjusts edge definition; closer to 20 increases detail
• Color – Enhances depth and intensity of colors
And don’t forget to check for the latest firmware, which may improve performance: Settings > Support > Software Update > Update Now
These adjustments can make a noticeable difference in overall clarity. If you need further help tailoring the settings to your preferences or environment, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for your feedback on the Samsung U8000H TV. If the picture appears unclear, dull, or lacks definition, there are several settings you can adjust to improve clarity and overall image quality. Go to: Settings > All Settings > Picture > Expert Settings, and review these key settings:
Picture Clarity Settings: While originally intended for motion handling, these can also impact overall clarity
• Off: Disables motion enhancements
• Auto: Automatically adjusts based on content
• Custom: Lets you fine-tune:
o Judder Reduction – Helps smooth out uneven motion
o LED Clear Motion – Boosts sharpness in fast-moving content
o Noise Reduction – Reduces distortion and enhances detail in lower-resolution sources
Core Picture Settings
• Brightness – Controls overall screen brightness
• Contrast – Enhances the difference between bright and dark areas
• Sharpness – Adjusts edge definition; closer to 20 increases detail
• Color – Enhances depth and intensity of colors
And don’t forget to check for the latest firmware, which may improve performance: Settings > Support > Software Update > Update Now
These adjustments can make a noticeable difference in overall clarity. If you need further help tailoring the settings to your preferences or environment, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Sound not good
on August 5, 2026
Posted by: Donna
The sound on my Samsung tv isn’t good. Normal tv watching is at 37. Netflix is 87. Other than that the price was great. The picture is nice. Setting the Tv up for senior citizens was easy.
Response from Samsung USBy Samsung Advisor, August 5, 2026
Hi Donna,
Thank you for purchasing Samsung’s U8000H TV and for sharing your feedback regarding low volume. To start, we recommend making sure your TV is running the latest firmware, as updates can include improvements to sound performance: Home > left directional key > Settings > Support > Software Update
If volume levels still seem too low, you can improve sound performance by adjusting a few key settings:
Sound Mode: Navigate to: Settings > All Settings > Sound > Sound Mode
• Standard: Balanced for everyday viewing
• Optimized: Enhances effects and creates a more spacious sound
• Amplify: Boosts mid and high tones, especially helpful if dialogue is difficult to hear
Auto Volume: This feature helps maintain consistent volume levels across content and input sources. Turn it on under: Settings > All Settings > Sound > Expert Settings > Auto Volume = On
You can also explore Expert Settings to fine-tune sound output with adjustments for Balance, Equalizer, and more.
For personalized support with these settings or selecting a soundbar to complement your setup, contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun) or use LiveChat via the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for purchasing Samsung’s U8000H TV and for sharing your feedback regarding low volume. To start, we recommend making sure your TV is running the latest firmware, as updates can include improvements to sound performance: Home > left directional key > Settings > Support > Software Update
If volume levels still seem too low, you can improve sound performance by adjusting a few key settings:
Sound Mode: Navigate to: Settings > All Settings > Sound > Sound Mode
• Standard: Balanced for everyday viewing
• Optimized: Enhances effects and creates a more spacious sound
• Amplify: Boosts mid and high tones, especially helpful if dialogue is difficult to hear
Auto Volume: This feature helps maintain consistent volume levels across content and input sources. Turn it on under: Settings > All Settings > Sound > Expert Settings > Auto Volume = On
You can also explore Expert Settings to fine-tune sound output with adjustments for Balance, Equalizer, and more.
For personalized support with these settings or selecting a soundbar to complement your setup, contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun) or use LiveChat via the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US