Customer reviews from Samsung US
Samsung - 58 Class U8000H Series Crystal UHD 4K Smart Tizen TV (2026)
Average customer rating
4.6
(380 Reviews)
Rating breakdown 380 reviews
5 Stars
280
4 Stars
62
3 Stars
20
2 Stars
12
1 Star
6
91%of customers recommend this product.
(
195 out of
215)
Customer Reviews for Samsung - 58 Class U8000H Series Crystal UHD 4K Smart Tizen TV (2026)
Customer Rating
3
Controls
on July 5, 2026
Posted by: Difficult
[This review was collected as part of a promotion.] No voice control on controller, after Turning off then back on you have to do a lookup to find shows, to many screen options
Response from Samsung USBy Samsung Advisor, July 6, 2026
Hi Difficult,
Thank you for sharing your thoughts on the available voice features for the U8000H. While the U8000H remote does not include a microphone for voice commands, the TV is compatible with Alexa through an external Alexa-enabled device, such as an Echo speaker. Once connected, you can use voice commands to control supported TV functions and compatible smart home devices.
Here are the steps:
1. Download both the Amazon Alexa and Samsung SmartThings apps, if you don't already have them. Both are available for iOS or Android devices.
2. Make sure your Alexa device and TV are both connected to the same Wi-Fi network.
3. Your TV must be enabled within the SmartThings app. If not, make sure you are signed in with your Samsung account on the TV: Settings > All Settings > Samsung Account
4. Log in to the SmartThings app with the same Samsung account. Tap Devices, and if your TV isn’t already shown, tap + to add it to the app.
5. In the Alexa app, enable the SmartThings skill and sign into your Samsung account. This will automatically connect your Samsung TV to Alexa and let you use voice commands to control your television.
If you need more help, we’re here. Give us a call at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also connect with a LiveChat agent through the Support link on our website.
~Samsung Advisor
Thank you for sharing your thoughts on the available voice features for the U8000H. While the U8000H remote does not include a microphone for voice commands, the TV is compatible with Alexa through an external Alexa-enabled device, such as an Echo speaker. Once connected, you can use voice commands to control supported TV functions and compatible smart home devices.
Here are the steps:
1. Download both the Amazon Alexa and Samsung SmartThings apps, if you don't already have them. Both are available for iOS or Android devices.
2. Make sure your Alexa device and TV are both connected to the same Wi-Fi network.
3. Your TV must be enabled within the SmartThings app. If not, make sure you are signed in with your Samsung account on the TV: Settings > All Settings > Samsung Account
4. Log in to the SmartThings app with the same Samsung account. Tap Devices, and if your TV isn’t already shown, tap + to add it to the app.
5. In the Alexa app, enable the SmartThings skill and sign into your Samsung account. This will automatically connect your Samsung TV to Alexa and let you use voice commands to control your television.
If you need more help, we’re here. Give us a call at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also connect with a LiveChat agent through the Support link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on July 5, 2026
Posted by: TK BDROOM
from Brandon, Ms
[This review was collected as part of a promotion.] She is great can't find nothing wrong about it we love it wouldn't get another TV. Brightness and responsibleness are both great excellent for gaming
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Smart TV
on July 5, 2026
Posted by: Crae
[This review was collected as part of a promotion.] Love my new Samsung and all upgrades. A little bit of a learning curve as a senior, but I’m finding all kinds of new things it does every day.
Written by a customer while visiting Samsung US
Customer Rating
1
Black screen
on July 5, 2026
Posted by: Life Coach
from NJ
[This review was collected as part of a promotion.] Unfortunately the Samsung television that I bought, I had to return it the next day! Due to a black screen and I had to constantly Go to YouTube to figure out how to turn it back on and it never turned back on I use all the tips that were given to me ! The TV just was not for me.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Samsung Advisor, July 5, 2026
Hi Life Coach,
We're sorry to hear about your experience. Please know we are always available and would have been happy to assist you with any issues you may have been experiencing.
We hope you’ll consider Samsung again in the future. If you do, we’re always here to help with setup and support. Reach us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun)or visit our website to chat live and access manuals or software.
We're sorry to hear about your experience. Please know we are always available and would have been happy to assist you with any issues you may have been experiencing.
We hope you’ll consider Samsung again in the future. If you do, we’re always here to help with setup and support. Reach us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun)or visit our website to chat live and access manuals or software.
Written by a customer while visiting Samsung US
Customer Rating
5
Love the picture quality. Great image sharpness
on July 5, 2026
Posted by: Papajohnsgarage
from Orlando, Florida
[This review was collected as part of a promotion.] Love the picture sharpness and color. Pretty easy to set up.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very nice!!
on July 5, 2026
Posted by: Shopper
from Gwinn Michigan
[This review was collected as part of a promotion.] The tv is a bit larger than expected and is good! The remote is very tiny - exactly half the width of a regular cellphone. The picture is good and various aspects can be adjusted. Many channels and apps are available and you can set up other apps and favorite channels. Many steps can be involved and require some practice and patience to figure out how to work some buttons. It’s good to be able to quickly return to the immediate previous channel being watched and flip back and forth during commercials. It takes some trial and error to see the info/content of the channels. The sound is fine. The stand is easy to install and the tv is lightweight.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Buy & Easy to connect
on July 5, 2026
Posted by: Mimi
[This review was collected as part of a promotion.] Very happy with my purchase. Looks clear and has a lot of features which I’m still learning of.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Great Over All TV
on July 5, 2026
Posted by: Kerry
[This review was collected as part of a promotion.] This is my second Samsung TV! Very happy with the functions and quality of the TV! I believe I will stay with Samsung TVs on
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US