Customer reviews from Samsung US
Samsung - 58 Class U8000H Series Crystal UHD 4K Smart Tizen TV (2026)
Average customer rating
4.6
(380 Reviews)
Rating breakdown 380 reviews
5 Stars
280
4 Stars
62
3 Stars
20
2 Stars
12
1 Star
6
91%of customers recommend this product.
(
195 out of
215)
Customer Reviews for Samsung - 58 Class U8000H Series Crystal UHD 4K Smart Tizen TV (2026)
Customer Rating
5
Great TV
on July 6, 2026
Posted by: Utts4
[This review was collected as part of a promotion.] Clear picture. Easy to use. Pairs well with Dish. Great value.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Underwhelming
on July 6, 2026
Posted by: lookingforanupgrade
from Woodstock, Georgia
[This review was collected as part of a promotion.] I have a Samsung 55" TV that I have had for years, and I was looking to go a little larger in prep for the World Cup and College Football, but the newer model did not deliver like the older model that I had. Sadly, the color saturation, the reflection of natural light, and the overall picture were underwhelming, and I decided to stay with my older 55". I will wait to upgrade when I can afford one of the more expensive models as I do like the Samsung product but this one just did not perform like I thought it would.
Features
3
Performance
3
Design
3
Value
4
Response from Samsung USBy Samsung Advisor, July 7, 2026
Hi lookingforanupgrade,
We appreciate your feedback on the U8000H TV and are sorry to hear it did not meet your expectations. We hope you’ll consider Samsung again in the future. If you do, we’re always here to help with setup and support. Reach us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun) or visit our website to chat live and access manuals or software.
~ Samsung Advisor
We appreciate your feedback on the U8000H TV and are sorry to hear it did not meet your expectations. We hope you’ll consider Samsung again in the future. If you do, we’re always here to help with setup and support. Reach us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun) or visit our website to chat live and access manuals or software.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Tv Just ok
on July 6, 2026
Posted by: bwaxx55
[This review was collected as part of a promotion.] The brightness on this TV is hard to adjust we do not need it to be at full brightness at night. I tried adjusting and it does not dim really at all. Our last Samsung did this automatically. I also wish it would be on the last channel I was watching when we turned it off instead of having to go thru app screen every time when we turn it on. Sleep timer takes several clicks to get to as well (in settings). Old Samsung sleep timer was on the remote not in settings.
Response from Samsung USBy Samsung Advisor, July 7, 2026
Hi bwaxx55,
We appreciate your review. Please know there are multiple settings available, such as Brightness Optimization, which measures the light in your room and optimizes the brightness of the TV automatically to reduce power consumption.
To enable this feature, go to Settings > All Settings > General & Privacy > Power and Energy Saving > Brightness Optimization.
Next, please know you can customize what your TV does at startup by adjusting the Start Screen Options.
To do this, navigate to: Settings > All Settings > Advanced Features > Start Screen Option and choose from the following:
1. Start with Smart Hub Home – Automatically launches Smart Hub when the TV is turned on. You can enable or disable this option based on your preference.
2. Autorun Samsung TV Plus – Automatically launches Samsung TV Plus when the TV is turned on. If this option is turned off, the last used source will be displayed instead.
3. Autorun Multi View Casting – If you cast YouTube content from your mobile device, the TV will automatically display the content using Multi View.
4. Autorun Multi View Mirroring – When you screen mirror your mobile device, Multi View will automatically open to show your device’s screen.
5. Autorun Last App: The last used app is automatically run when you turn on the TV. You can turn this function on or off. Press the Select button at the current menu
We hope these tips are helpful. If you need any further assistance, please don’t hesitate to call us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or reach us via text anytime. You can also visit ‘Support’ on our website for: You can also chat with one of our agents by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
We appreciate your review. Please know there are multiple settings available, such as Brightness Optimization, which measures the light in your room and optimizes the brightness of the TV automatically to reduce power consumption.
To enable this feature, go to Settings > All Settings > General & Privacy > Power and Energy Saving > Brightness Optimization.
Next, please know you can customize what your TV does at startup by adjusting the Start Screen Options.
To do this, navigate to: Settings > All Settings > Advanced Features > Start Screen Option and choose from the following:
1. Start with Smart Hub Home – Automatically launches Smart Hub when the TV is turned on. You can enable or disable this option based on your preference.
2. Autorun Samsung TV Plus – Automatically launches Samsung TV Plus when the TV is turned on. If this option is turned off, the last used source will be displayed instead.
3. Autorun Multi View Casting – If you cast YouTube content from your mobile device, the TV will automatically display the content using Multi View.
4. Autorun Multi View Mirroring – When you screen mirror your mobile device, Multi View will automatically open to show your device’s screen.
5. Autorun Last App: The last used app is automatically run when you turn on the TV. You can turn this function on or off. Press the Select button at the current menu
We hope these tips are helpful. If you need any further assistance, please don’t hesitate to call us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or reach us via text anytime. You can also visit ‘Support’ on our website for: You can also chat with one of our agents by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
nice picture
on July 6, 2026
Posted by: loving retirement
from vinita, oklahoma
[This review was collected as part of a promotion.] the set up took me 3 hours. I am not very tech smart so I know some of its me. But for us not tech smart needs to be easier to set up. I still have one problem when turning on it has a blank screen all I have to do is hit channel change
I would recommend this to a friend!
Features
4
Performance
5
Design
2
Value
3
Response from Samsung USBy Samsung Advisor, July 6, 2026
Hi loving retirement,
Thank you for sharing your experience. If your TV powers on but you’re seeing a black screen, it could be caused by your external device or the connection itself. Please try the following steps to help determine the cause:
1. Press the Home button on your Samsung remote.
– If the menu appears, the TV is powered on but may be on the wrong source or not receiving a signal.
– If the menu does not appear, the TV may be experiencing power issues.
2. Check the red standby light near the bottom of the screen.
– The light is on when the TV is off (standby), and off when the TV is on.
– If the light is off and there’s no menu or picture, the TV may not be receiving power.
3. Check your input source.
– If your cable box or streaming device is connected to HDMI 1, ensure the TV source is also set to HDMI 1.
– If it’s already set correctly but there’s still no picture, unplug and reconnect the HDMI cable at both ends. If any cable is damaged, it will need to be replaced. Power cycle the device and TV after reconnecting.
4. Try a different HDMI port or cable.
– Connect a different external device to see if the issue is limited to one source.
– If a new device works, you’ve narrowed down the issue.
5. Run HDMI Troubleshooting. Go to: Home > left directional key > Connected Devices > Connection Guide > Video Device > HDMI Troubleshooting (approx. 2 min).
6. Check for firmware updates. If your screen stays on long enough, we recommend checking for updates, which may resolve any HDMI communication bugs: Home > left directional key > Settings > Support > Software Update > Update Now
If the problem persists after these steps, please call us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat agents are also available via the ‘Support’ section on our website.
~ Samsung Advisor
Thank you for sharing your experience. If your TV powers on but you’re seeing a black screen, it could be caused by your external device or the connection itself. Please try the following steps to help determine the cause:
1. Press the Home button on your Samsung remote.
– If the menu appears, the TV is powered on but may be on the wrong source or not receiving a signal.
– If the menu does not appear, the TV may be experiencing power issues.
2. Check the red standby light near the bottom of the screen.
– The light is on when the TV is off (standby), and off when the TV is on.
– If the light is off and there’s no menu or picture, the TV may not be receiving power.
3. Check your input source.
– If your cable box or streaming device is connected to HDMI 1, ensure the TV source is also set to HDMI 1.
– If it’s already set correctly but there’s still no picture, unplug and reconnect the HDMI cable at both ends. If any cable is damaged, it will need to be replaced. Power cycle the device and TV after reconnecting.
4. Try a different HDMI port or cable.
– Connect a different external device to see if the issue is limited to one source.
– If a new device works, you’ve narrowed down the issue.
5. Run HDMI Troubleshooting. Go to: Home > left directional key > Connected Devices > Connection Guide > Video Device > HDMI Troubleshooting (approx. 2 min).
6. Check for firmware updates. If your screen stays on long enough, we recommend checking for updates, which may resolve any HDMI communication bugs: Home > left directional key > Settings > Support > Software Update > Update Now
If the problem persists after these steps, please call us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat agents are also available via the ‘Support’ section on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on July 6, 2026
Posted by: ChristianHD
from Alexandria VA
[This review was collected as part of a promotion.] I love the TV and the built-in news and sports channels. It is great picture quality and so easy to use with streaming services.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Remote problem
on July 6, 2026
Posted by: Shera
[This review was collected as part of a promotion.] Not all the tv’s that say that they have voice recognition have it. You need to purchase a separate remote for that. Setting up options make you think you have that when only certain tv’s come with a remote that will work for voice. The tv is good quality besides that one issue.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
70 Inch Class Crystal UHD U8000H 4K
on July 6, 2026
Posted by: mkbluetownie
from NW Ohio
[This review was collected as part of a promotion.] Internal speakers are Good, picture is good. I was disappointed there was no optical input.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung tv
on July 6, 2026
Posted by: Matt
from Massachusetts
[This review was collected as part of a promotion.] I love the new Samsung Smart TVs and you also get free live channels with the TV and there’s a bunch of channels to choose from. And when there on sale u can get a really good price!! And of course, great picture thank you Samsung
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US