Customer reviews from Samsung US
Samsung - 58 Class U8000H Series Crystal UHD 4K Smart Tizen TV (2026)
Average customer rating
4.6
(380 Reviews)
Rating breakdown 380 reviews
5 Stars
280
4 Stars
62
3 Stars
20
2 Stars
12
1 Star
6
91%of customers recommend this product.
(
195 out of
215)
Customer Reviews for Samsung - 58 Class U8000H Series Crystal UHD 4K Smart Tizen TV (2026)
Customer Rating
2
Don't make the mistake I did, believe the reviews.
on July 12, 2026
Posted by: Reviewer
I brought home from a retailer my purchased 43" Crystal QLED tv 3 days ago. I'm taking it back tomorrow. I researched this/many other products for almost a month. I ended up disregarding the negative reviews for this one. A big mistake. I replaced my, much cheaper tv b/c it was disconnecting from the internet & turning off on it's own (after 10 years). This, much more expensive brand/tv, is doing it after 3 days. It took me over 3 hrs to watch a 2hr recorded movie b/c every time I fast forwarded through commercials, it lost internet connection, & the picture froze. I had to turn it completely off from the wall, wait & start again. It was not my internet, the older tv was working perfectly (& further from the internet source). A clearer picture & slightly better sound is not worth the extra cost or unreliablity. Please take seriously personal reviews & don't think, "this happens with all tvs at times."
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
2
Response from Samsung USBy Samsung Advisor, July 13, 2026
Hi Reviewer,
We appreciate your feedback. If your TV is having trouble maintaining a wireless connection, please try the following:
1. Distance matters – Keep your TV within 50 feet of your router. Avoid placing the router behind walls, furniture, or electronic devices.
2. Minimize interference – Turn off nearby wireless devices that may disrupt the signal.
3. Power cycle both devices – Unplug the TV and router for 30 seconds, then plug them back in.
4. Run diagnostics:
o Settings > Support > Device Care > Self Diagnosis > Smart Hub Connection Test
o Settings > Support > Device Care > Self Diagnosis > Wi-Fi
5. Update firmware: Settings > Support > Software Update > Update Now
6. Factory reset (if needed): Settings > All Settings > General & Privacy > Reset > Factory Data Reset
If you continue to experience issues, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat support and additional help are available at the ‘Support’ link on our website.
~ Samsung Advisor
We appreciate your feedback. If your TV is having trouble maintaining a wireless connection, please try the following:
1. Distance matters – Keep your TV within 50 feet of your router. Avoid placing the router behind walls, furniture, or electronic devices.
2. Minimize interference – Turn off nearby wireless devices that may disrupt the signal.
3. Power cycle both devices – Unplug the TV and router for 30 seconds, then plug them back in.
4. Run diagnostics:
o Settings > Support > Device Care > Self Diagnosis > Smart Hub Connection Test
o Settings > Support > Device Care > Self Diagnosis > Wi-Fi
5. Update firmware: Settings > Support > Software Update > Update Now
6. Factory reset (if needed): Settings > All Settings > General & Privacy > Reset > Factory Data Reset
If you continue to experience issues, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat support and additional help are available at the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great Picture
on July 11, 2026
Posted by: Bruce Wayne
from Brighton, Michigan
[This review was collected as part of a promotion.] Nice big TV with great picture. Easy to setup too.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture
on July 11, 2026
Posted by: Cody
from Salt Lake city
[This review was collected as part of a promotion.] Love the picture and just how smooth the runs with the apps
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
good connectivity
on July 9, 2026
Posted by: Teri
[This review was collected as part of a promotion.] I love that it connects quickly to my server and I can watch TV right away
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
AWESOME
on July 8, 2026
Posted by: David
from Athens GA
[This review was collected as part of a promotion.] This TV Is Awesome And The Picture Is Amazing. So Happy With My Purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great all around size and sound
on July 8, 2026
Posted by: BrianM
This is my first smart tv. Im 69 years old and wow I thought I was going throw the remote thru it :) But I finally got it work. Except it will not let me use Broadcast, its greyed out and cannot figure out how to get my window antenna to work. Other than that I love this tv. Its light weight and great viewing angles.. Highly recomended
Written by a customer while visiting Samsung US
Customer Rating
5
Special!
on July 6, 2026
Posted by: Johnjohn
[This review was collected as part of a promotion.] Great TV! Clarity rules in my eye, this one is special with ultra clear uhd! My friends were blown away!
Written by a customer while visiting Samsung US
Customer Rating
3
Basic new age.
on July 6, 2026
Posted by: Anonymous
from 1519 Florida ave
[This review was collected as part of a promotion.] The television runs cool, looks great ,.
Unfortunately it has a junk remote , easily misplaced and fragile. The software on the television is a turtle in comparison to what I thought 2026 software would perform. Television offers many good games movies and applications but many can't perform under hardware specs , take multiple paid subscriptions, are not compatible but advertised, the controls feel manipulated beyond the basic haptics of a remote layout.. the television turns onto random things when powered on just depends on the day. Very strong internet connection but still choppy connection uncertain of issue
Only one USB port and three HDMI ports. Give me more power and less waste.
Unfortunately it has a junk remote , easily misplaced and fragile. The software on the television is a turtle in comparison to what I thought 2026 software would perform. Television offers many good games movies and applications but many can't perform under hardware specs , take multiple paid subscriptions, are not compatible but advertised, the controls feel manipulated beyond the basic haptics of a remote layout.. the television turns onto random things when powered on just depends on the day. Very strong internet connection but still choppy connection uncertain of issue
Only one USB port and three HDMI ports. Give me more power and less waste.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
5
Value
3
Response from Samsung USBy Samsung Advisor, July 7, 2026
Hi Michael bridges ii,
We appreciate your feedback on the U8000H TV. For optimal performance, please ensure your TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update
To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care
If you are noticing buffering issues during streaming we recommend the following steps to help improve streaming performance:
1. Use a 5GHz Wi-Fi connection, if available
2. Try a wired LAN connection for more stability
3. Reposition your router to minimize obstacles between it and the TV
We hope these tips are helpful. If you need any further assistance, please don’t hesitate to call us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or reach us via text anytime. You can also visit ‘Support’ on our website for: You can also chat with one of our agents by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
We appreciate your feedback on the U8000H TV. For optimal performance, please ensure your TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update
To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care
If you are noticing buffering issues during streaming we recommend the following steps to help improve streaming performance:
1. Use a 5GHz Wi-Fi connection, if available
2. Try a wired LAN connection for more stability
3. Reposition your router to minimize obstacles between it and the TV
We hope these tips are helpful. If you need any further assistance, please don’t hesitate to call us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or reach us via text anytime. You can also visit ‘Support’ on our website for: You can also chat with one of our agents by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US