Customer reviews from Samsung US
Samsung - 58 Class U8000H Series Crystal UHD 4K Smart Tizen TV (2026)
Average customer rating
4.6
(380 Reviews)
Rating breakdown 380 reviews
5 Stars
280
4 Stars
62
3 Stars
20
2 Stars
12
1 Star
6
91%of customers recommend this product.
(
195 out of
215)
Customer Reviews for Samsung - 58 Class U8000H Series Crystal UHD 4K Smart Tizen TV (2026)
Customer Rating
5
Picture perfect
on August 5, 2026
Posted by: Jake
from Ludinhton MI
This brand was recommended by my brother. He has a Samsung for 11 flawless yrs. The price was good and my research proved helpful. The remote is small and am not used to it yet but the sound and picture are excellent.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
TV keeps freezing, crashing and restarting
on August 5, 2026
Posted by: Paul
The interface is a little more confusing than earlier Samsung TV's I own. It does keep freezing and at times refuses to restart.
Response from Samsung USBy Samsung Advisor, August 5, 2026
Hi Paul,
We appreciate your feedback regarding your U8000H TV’s performance. If you're experiencing freezing or lag in general response time, please try the following steps:
1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now
2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care
3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system.
If you're still noticing performance snags after these steps, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also connect with a LiveChat agent via the ‘Support’ link on our website.
~ Samsung Advisor
We appreciate your feedback regarding your U8000H TV’s performance. If you're experiencing freezing or lag in general response time, please try the following steps:
1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now
2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care
3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system.
If you're still noticing performance snags after these steps, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also connect with a LiveChat agent via the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv
on August 5, 2026
Posted by: Chloetr
from Fort Lauderdale Fl 33323
The picture is great, good contrast and clarity. Easy to set up and manage menu
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Brightness
on August 5, 2026
Posted by: Sexy
from Saint Cloud
Great picture, great size, easy set up. Great sound
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
ugh
on August 5, 2026
Posted by: monirose
I totally regret this purchase. the remote is very hard to use, and I can't add my apps that I prefer, like paramount plus, peacock acorn.
No, I would not recommend this to a friend.
Features
1
Design
1
Response from Samsung USBy Samsung Advisor, August 5, 2026
Hi Monirose,
Thank you for sharing your experience. Please know that you can customize your Home screens by installing, removing or adding your favorite apps to Apps Home and/or For You Home screen. Here's how:
Searching for & Installing Apps
1. From the Home screen, press up on the remote’s directional pad.
2. Navigate to and select Search.
3. Using the search bar, enter the content or app you’d like to find.
4. Navigate to and select the app you’d like to install, then select Install.
Note: Previously installed apps can be accessed on the Settings screen.
Adding & Managing Apps on Home Screen
1. Go to App Settings (these can be found at the bottom of the Apps screen) and select the app you want to move. The following options will be available:
a. Add to Home: Move the app to your desired location on the Home screen.
b. Delete: Delete app.
c. Lock/Unlock: Lock the app with a PIN so only you can use it. When the app is selected again, you will be prompted to enter the PIN to unlock it.
d. Reinstall: Reinstall the app.
e. View Details: View the app’s information and details.
If you need more help with app management, please don’t hesitate to reach Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or reach us via text anytime. You can also visit ‘Support’ on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Thank you for sharing your experience. Please know that you can customize your Home screens by installing, removing or adding your favorite apps to Apps Home and/or For You Home screen. Here's how:
Searching for & Installing Apps
1. From the Home screen, press up on the remote’s directional pad.
2. Navigate to and select Search.
3. Using the search bar, enter the content or app you’d like to find.
4. Navigate to and select the app you’d like to install, then select Install.
Note: Previously installed apps can be accessed on the Settings screen.
Adding & Managing Apps on Home Screen
1. Go to App Settings (these can be found at the bottom of the Apps screen) and select the app you want to move. The following options will be available:
a. Add to Home: Move the app to your desired location on the Home screen.
b. Delete: Delete app.
c. Lock/Unlock: Lock the app with a PIN so only you can use it. When the app is selected again, you will be prompted to enter the PIN to unlock it.
d. Reinstall: Reinstall the app.
e. View Details: View the app’s information and details.
If you need more help with app management, please don’t hesitate to reach Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or reach us via text anytime. You can also visit ‘Support’ on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT TV
on August 5, 2026
Posted by: TRIGER
ENJOY VERY MUCH BRIGHTNESS AND CONTRARAST
just what I wanted RESPONSIVENESS
just what I wanted RESPONSIVENESS
Written by a customer while visiting Samsung US
Customer Rating
5
Very close to older 8000s
on August 3, 2026
Posted by: Sager
from Rochester NY
[This review was collected as part of a promotion.] My several year old uhd8000 sadly died. Got this new set, very similar, a bit thicker, but picture quality, contrast, brightness are all as good if not better. The only con is the remote, very little to it. I prefer old school..
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung gang
on July 31, 2026
Posted by: Yee sauce
from ASHLAND
[This review was collected as part of a promotion.] Great tv for the price, use it for gaming and movies
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US