Customer reviews from frigidaire.com
Frigidaire - Gallery 30 in. Wide 5 burners 5.1 Cu. Ft. Freestanding Gas Total Convection Range with Self Cleaning - Stainless Steel
Average customer rating
4.8
(1,182 Reviews)
Rating breakdown 1,182 reviews
5 Stars
981
4 Stars
171
3 Stars
14
2 Stars
7
1 Star
9
Customer Reviews for Frigidaire - Gallery 30 in. Wide 5 burners 5.1 Cu. Ft. Freestanding Gas Total Convection Range with Self Cleaning - Stainless Steel
Customer Rating
5
on April 1, 2026
Posted by: Fran B
[This review was collected as part of a promotion.] We love the new refrigerator! It has lots of room and makes tons of ice.
Response from frigidaire.comBy John, Online Outreach Specialist, April 2, 2026
Hello, Fran B. Thank you so much for your kind words! We're delighted to hear that you liked our product. Please rest assured that we will continue to seek out opportunities to meet and exceed your needs. Should you need any assistance, don’t hesitate to reach out to us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday through Friday, 8:30 a.m.–8 p.m. EST. We’re always happy to help! -John
Written by a customer while visiting frigidaire.com
Customer Rating
4
Nice Stove
on April 1, 2026
Posted by: CalDancer
[This review was collected as part of a promotion.] I've only had it two weeks and I'm very happy with it so far.
Response from frigidaire.comBy Rox, Online Outreach Specialist, April 2, 2026
Thank you so much for your feedback, CalDancer! We’re glad to hear you’re very happy with your new Frigidaire stove so far and that it’s been a great addition to your kitchen.
We truly appreciate you choosing Frigidaire. If you ever need assistance or have any questions, please connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we’ll be happy to help in any way we can.
-Rox
We truly appreciate you choosing Frigidaire. If you ever need assistance or have any questions, please connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we’ll be happy to help in any way we can.
-Rox
Written by a customer while visiting frigidaire.com
Customer Rating
5
VERY PLEASED !
on March 25, 2026
Posted by: Frank47JEP
[This review was collected as part of a promotion.] We have only had our new oven for a couple of weeks, but so far we are very pleased with our Frigidaire Gallery Oven. We still have to explore some of the new features, like Convection cooking. We also love the Frigidaire Gallery Microwave oven we also purchased at the same time. It's very convenient being over the stove. We reclaimed space on our counter making that change.
Response from frigidaire.comBy Reed, Online Outreach Specialist, March 27, 2026
Hi Frank47JEP,
Thank you for sharing your experience—we’re so glad to hear you’re enjoying your new Frigidaire Gallery oven and microwave! It’s great to know both appliances are working well for you and that the over-the-range microwave has helped free up valuable counter space. Convection cooking is a fantastic feature, and we’re excited for you to explore all it has to offer.
If you ever need assistance or have questions as you get more familiar with the features, please don’t hesitate to reach out via live chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, 8:30am – 8pm ET. We’re always here to help.
— Reed
Thank you for sharing your experience—we’re so glad to hear you’re enjoying your new Frigidaire Gallery oven and microwave! It’s great to know both appliances are working well for you and that the over-the-range microwave has helped free up valuable counter space. Convection cooking is a fantastic feature, and we’re excited for you to explore all it has to offer.
If you ever need assistance or have questions as you get more familiar with the features, please don’t hesitate to reach out via live chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, 8:30am – 8pm ET. We’re always here to help.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great appliance
on March 22, 2026
Posted by: Ours2026
[This review was collected as part of a promotion.] Love our new stove works perfectly
Response from frigidaire.comBy Maico, Online Outreach Specialist, March 25, 2026
Hi there, Ours2026! Thank you for your feedback! We’re thrilled to hear that your new stove is working perfectly and meeting your expectations. We appreciate your support and love for Frigidaire!
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
– Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
– Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Just right
on March 20, 2026
Posted by: CCD71
[This review was collected as part of a promotion.] Middle griddle/burner is great. SteM is new, getting used to that feature but it does work. Huge step up from the 20 year old stove it teplaced!
Response from frigidaire.comBy Christian, Online Outreach Specialist, March 20, 2026
Hi there, our valued customer!
Thank you for your feedback! We’re glad to hear the middle griddle/burner is working well and that the new stove is a big upgrade from your old one. We’re confident you’ll get comfortable with the SteM feature over time. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Thank you for your feedback! We’re glad to hear the middle griddle/burner is working well and that the new stove is a big upgrade from your old one. We’re confident you’ll get comfortable with the SteM feature over time. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
on March 19, 2026
Posted by: tourtelot
[This review was collected as part of a promotion.] Work just like it should. No complaints.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, March 23, 2026
Hi tourtelot!
Thank you for sharing your feedback—we’re glad to hear that your range is working just as it should!
It’s always our goal to provide reliable appliances that meet your expectations, and we’re happy to know you’re having a positive experience with your range.
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Thank you for sharing your feedback—we’re glad to hear that your range is working just as it should!
It’s always our goal to provide reliable appliances that meet your expectations, and we’re happy to know you’re having a positive experience with your range.
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
2
New Stove
on March 19, 2026
Posted by: Dave8198
[This review was collected as part of a promotion.] We first bought this same basic model stove in 2008 and liked it enough to repurchase it again when we built our new house in 2013. We especially liked the temperature probe and used it all the time. The stove had been a good stove for the past 13 years but gave us a problem a couple of weeks ago. We liked it enough though, that we decided to repurchase the stove again. I am a homebuilder and had recommended this stove over the years to some of my clients. I called my appliance supplier to see if the same basic stove was still available, with the same features, which it was, and told them to send me one. The reasons we gave it 2 stars instead of 5 I listed here. The placement for the temperature probe in this new stove was moved from the front left side, to the top-back right side inside the oven. This makes it very difficult to impossible to plug it in, whether the oven is hot or cold. You have to be able to be on your hands and knees and bent way over to reach the outlet for the probe. Very difficult for people our age (70’s) ,which makes it useless. If you pre-heat your oven it is impossible for anyone, to reach it without being burned. “Small” changes were also made to the griddle. It is now just 5 1/2” wide which is a 33% reduction in width (8 1/4”) from the previous 2 Frigidaire stoves I had purchased, That means mini pancakes are about the only thing you can griddle. My suggestion to Frigidaire is, if the cost to include the probe and griddle features done properly is exorbitant, eliminate them altogether, rather than market them as useable features on this stove. If the price increase for them done correctly is $50 more, I would rather pay the extra than just get marketing lip service from you. In 2008 I shopped hard for a stove and selected the Frigidaire. Was happy with it, and 5 years later purchased it a second time, sight unseen, and wasn’t disappointed. I purchased this the 3rd time, site unseen, and discovered the hard way that Frigidaire had changed their Philosophy. Apparently the company has headed in another direction. From supplying good, reliable, mid-range appliances, to re-engineering good appliances to poor appliances for cost savings and marketing them as the “old standard”. Disappointed in you Frigidaire. Get yourselves back on track! I feel I can no longer trust a company I have been purchasing from for the past 55 years.
Response from frigidaire.comBy Christian, Online Outreach Specialist, March 23, 2026
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the frustration and inconvenience you’ve experienced with the placement of the temperature probe and the changes to the griddle on your recent Frigidaire stove.
We greatly value customers like you, who have trusted our products for many years, and your insights are important to us. We understand how critical ease of use and feature functionality are, especially for longtime users, and we’re sorry that this stove did not meet the expectations set by your previous experiences.
We will share your feedback with our product development team, as it highlights areas where improvements are needed. In the meantime, if you would like to discuss your concerns or explore potential solutions, our customer support team is available and would be happy to assist you directly. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
We greatly value customers like you, who have trusted our products for many years, and your insights are important to us. We understand how critical ease of use and feature functionality are, especially for longtime users, and we’re sorry that this stove did not meet the expectations set by your previous experiences.
We will share your feedback with our product development team, as it highlights areas where improvements are needed. In the meantime, if you would like to discuss your concerns or explore potential solutions, our customer support team is available and would be happy to assist you directly. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
on March 15, 2026
Posted by: Moc1414
[This review was collected as part of a promotion.] I really like the new stove. Oven heats up quickly, and burners nicely placed in comparison to my 12 year old Gallery stove (which is what I replaced). My Only complaint is I had to buy the middle grate. Providing only the griddle (which is really is too small and useless ) was a negative for me. My older model came with both. You might want to rethink this and provide the grate and make the griddle optional.
Response from frigidaire.comBy Reed, Online Outreach Specialist, March 17, 2026
Hi Moc1414, thank you for sharing your feedback! We’re glad to hear you’re enjoying your new stove and that the faster oven preheat and burner layout are improvements from your previous Gallery model.
We also appreciate your comments regarding the center grate and griddle. We understand how important those accessories are for everyday cooking, and your feedback about including both is very helpful and will be taken into consideration.
If you ever have questions or need assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, 8:30 AM – 8 PM ET. We’re always happy to help.
— Reed
We also appreciate your comments regarding the center grate and griddle. We understand how important those accessories are for everyday cooking, and your feedback about including both is very helpful and will be taken into consideration.
If you ever have questions or need assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, 8:30 AM – 8 PM ET. We’re always happy to help.
— Reed
Written by a customer while visiting frigidaire.com