Hello Paul, thank you for reaching out, and I’m sorry for the concern and inconvenience this situation has caused. We understand how important it is to address a gas odor concern as quickly and safely as possible.

Upon checking, we see that you have already requested service related to the recall, and an appointment has been arranged with Dependable Appliance Services. You may contact them directly at +1 718-966-6500 to confirm the date and time of your appointment.

At this time, we kindly ask that you allow the technician to complete the inspection, part installation, and any necessary repair. This will ensure the unit is properly evaluated and brought up to the required standards.

If the issue persists after the service has been completed, please let us know so we can further assist based on the technician’s diagnosis and determine the next appropriate steps.

If you notice a strong or persistent gas smell before your appointment, we recommend discontinuing use of the oven and ensuring the area is well ventilated for safety.

You can send us an email here, connect with us via live chat at www.frigidaire.com, or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Maico

Thank you for sharing your detailed feedback on the 30 in. Front Control Gas Range with Stone-Baked Pizza.

We’re glad to hear you’re enjoying the stovetop performance, particularly the heavy-duty grates, strong flame control, and overall cooking stability. It’s great to know the cooktop has been consistently delivering a satisfying cooking experience for your daily meals.

We also appreciate your comments on the oven features. It’s good to hear you’re getting excellent results from convection, air fry, and broil functions, as well as finding creative uses for the pizza stone and high-heat capability.

Regarding your concerns with the oven controls, including preheating behavior and the timer function, we understand how this could impact ease of use. These touch controls can differ from traditional dial-based systems, and it may take some time to become familiar with the interface. Reviewing the user manual is a good next step, and we also recommend checking for a dedicated timer or “kitchen timer” function separate from the bake settings, as it is typically accessed through a different control sequence depending on the mode.

We also appreciate your honest feedback about the storage drawer and control interface—insights like yours are very helpful for both product understanding and future improvements.

Thank you again for taking the time to share such a thorough review. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
- Jessica

Hi Mammothfan, thank you for your feedback! We’re glad to hear you’re enjoying your Frigidaire range and that it looks great in your space. It’s especially great to know you’re getting even cooking results. Something that can really make a difference in everyday meals. We’re also happy to hear the pizza function is working well for you and adding convenience to your cooking.

If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico