Customer reviews from frigidaire.com
Frigidaire - Professional 36 in. Wide 26 Cu. Ft. Standard-Depth 4-Door French Door Refrigerator with Custom-Flex Temp Drawer - Stainless Steel
Average customer rating
4.8
(73 Reviews)
Rating breakdown 73 reviews
5 Stars
60
4 Stars
12
3 Stars
0
2 Stars
0
1 Star
1
Customer Reviews for Frigidaire - Professional 36 in. Wide 26 Cu. Ft. Standard-Depth 4-Door French Door Refrigerator with Custom-Flex Temp Drawer - Stainless Steel
Customer Rating
5
on April 22, 2026
Posted by: Steven and Deb
[This review was collected as part of a promotion.] It's the most quiet refrigerator we have ever owned.
Response from frigidaire.comBy Sam, Online Outreach Specialist, April 22, 2026
Hello Steven and Deb!
Thank you for sharing your feedback about your Frigidaire Professional 26 Cu. Ft. Standard-Depth 4-Door French Door Refrigerator, model PRMS2790BF. We’re delighted to hear that it’s the quietest refrigerator you’ve ever owned! Creating appliances that operate efficiently while minimizing noise is something we strive for, and it’s wonderful to know this feature is making a difference in your home.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Thank you for sharing your feedback about your Frigidaire Professional 26 Cu. Ft. Standard-Depth 4-Door French Door Refrigerator, model PRMS2790BF. We’re delighted to hear that it’s the quietest refrigerator you’ve ever owned! Creating appliances that operate efficiently while minimizing noise is something we strive for, and it’s wonderful to know this feature is making a difference in your home.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
5
New
on April 20, 2026
Posted by: Barbarabjc
[This review was collected as part of a promotion.] Love our new fridge, two ice makers are a plus for holidays and parties.the middle draw works for extra space for fridge or freezer.
Response from frigidaire.comBy Sam, Online Outreach Specialist, April 20, 2026
Hello Barbarabjc!
Thank you for sharing your feedback on your Frigidaire Professional 26 Cu. Ft. Standard-Depth 4-Door French Door Refrigerator, model PRMS2790BF. We’re delighted to hear that you’re enjoying your new refrigerator.
It’s great to know that the dual ice makers are making entertaining easier, especially during holidays and gatherings. We’re also glad the middle drawer is providing you with the flexible storage space you need for both refrigeration and freezing—this versatility is designed to make everyday use more convenient. We truly appreciate your feedback and thank you for choosing Frigidaire Professional. If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Thank you for sharing your feedback on your Frigidaire Professional 26 Cu. Ft. Standard-Depth 4-Door French Door Refrigerator, model PRMS2790BF. We’re delighted to hear that you’re enjoying your new refrigerator.
It’s great to know that the dual ice makers are making entertaining easier, especially during holidays and gatherings. We’re also glad the middle drawer is providing you with the flexible storage space you need for both refrigeration and freezing—this versatility is designed to make everyday use more convenient. We truly appreciate your feedback and thank you for choosing Frigidaire Professional. If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
4
Very nice Frigidaire Professional model
on April 18, 2026
Posted by: Scott1979
[This review was collected as part of a promotion.] Love the fridge, we upgraded to the professional model, classy look. Small issue in my opinion-Wish there was 2 lights shining on the middle drawer. Love that it has a second ice dispenser tray in the freezer👍
Response from frigidaire.comBy Maico, Online Outreach Specialist, April 21, 2026
Hello there, Scott1979! Thank you for sharing your feedback. We’re glad to hear you’re enjoying your Frigidaire Professional refrigerator and that you appreciate its upgraded, classy design as well as the added convenience of the second ice dispenser in the freezer.
We also appreciate your thoughtful suggestion regarding additional lighting for the middle drawer. Feedback like this is very helpful and will be shared with our product team as we continuously look for ways to improve functionality and user experience.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
We also appreciate your thoughtful suggestion regarding additional lighting for the middle drawer. Feedback like this is very helpful and will be shared with our product team as we continuously look for ways to improve functionality and user experience.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
4
New fridge
on April 18, 2026
Posted by: Mr Whale
[This review was collected as part of a promotion.] Like the refrigerator. The flex drawer is great. The soft close doors take a little getting used to, but overall, I like it so far. The only drawbacks are that the control panel for the water/ ice dispenser isn’t backlit, so it’s difficult to see the controls in the dark to know if you’re getting water or ice, etc. the other issue is the lower ice maker in the freezer drawer is pretty slow to produce ice. I’ve had it 10 days and the bin is finally just now ful.
Response from frigidaire.comBy Maico, Online Outreach Specialist, April 21, 2026
Hello Mr Whale, thank you for taking the time to share your detailed feedback.
We’re glad to hear you’re enjoying your refrigerator overall, especially the flex drawer and the convenience it adds to your storage options. It’s also helpful to know your thoughts on the soft-close doors. We understand that it can take a little adjustment at first.
We appreciate your comments regarding the dispenser control panel visibility in low light and the ice production speed from the lower freezer ice maker. Feedback like this is important and will be shared with our product teams for review as we continue to improve user experience and performance.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again for your feedback and for choosing Frigidaire.
— Maico
We’re glad to hear you’re enjoying your refrigerator overall, especially the flex drawer and the convenience it adds to your storage options. It’s also helpful to know your thoughts on the soft-close doors. We understand that it can take a little adjustment at first.
We appreciate your comments regarding the dispenser control panel visibility in low light and the ice production speed from the lower freezer ice maker. Feedback like this is important and will be shared with our product teams for review as we continue to improve user experience and performance.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again for your feedback and for choosing Frigidaire.
— Maico
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor extremely poor ice maker
on April 15, 2026
Posted by: Peggy Crocker
The ice maker on this Frigidaire French door refrigerator barely makes ice
Response from frigidaire.comBy Christian, Online Outreach Specialist, April 16, 2026
Thank you for sharing your feedback. We’re sorry to hear that the ice maker is not producing enough ice, as that’s certainly not the experience we want for our customers.
We’d recommend checking a few common factors such as ensuring the water supply is fully connected and turned on, the freezer temperature is set correctly, and the ice maker is turned on and not obstructed. If the issue continues, we encourage you to reach out to our customer support team via live chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
We’d recommend checking a few common factors such as ensuring the water supply is fully connected and turned on, the freezer temperature is set correctly, and the ice maker is turned on and not obstructed. If the issue continues, we encourage you to reach out to our customer support team via live chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
4
Frigidaire 26cuft
on April 14, 2026
Posted by: New Fridge Boy
[This review was collected as part of a promotion.] Great fridge, very efficient and quiet.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, April 16, 2026
Thank you for sharing your feedback on your 26 cu. ft. standard-depth 4-door French door refrigerator.
We’re glad to hear you’re enjoying its performance and that you’ve found it both efficient and quiet. Modern French door refrigerators are designed to provide strong cooling performance while maintaining low noise levels, so it’s great to know it’s working well in your home.
We appreciate you taking the time to share your experience. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
- Jessica
We’re glad to hear you’re enjoying its performance and that you’ve found it both efficient and quiet. Modern French door refrigerators are designed to provide strong cooling performance while maintaining low noise levels, so it’s great to know it’s working well in your home.
We appreciate you taking the time to share your experience. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
- Jessica
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Refrigerator…App, not so much
on March 12, 2026
Posted by: Jerms156
[This review was collected as part of a promotion.] The refrigerator is just what we wanted and looks and works great. Only complaint is the user manual that comes with it is not good. The App does the basics but could do a lot more. Would be nice if they would add additional features, such as independent control of ice makers.
Response from frigidaire.comBy Maico, Online Outreach Specialist, March 17, 2026
Hello Jerms156, thank you for sharing your feedback! We’re glad to hear that your Frigidaire refrigerator looks and works great and meets your expectations. We appreciate your input regarding the user manual and app features—your suggestions, such as independent control of the ice makers, are valuable and help us improve our products and digital experience.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again, and we hope you continue to enjoy your refrigerator! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again, and we hope you continue to enjoy your refrigerator! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Fridge
on March 8, 2026
Posted by: Sheliam
Very nice and roomy. I love that it’s easy to locate your items and love the two ice makers.
Response from frigidaire.comBy Reed, Online Outreach Specialist, March 11, 2026
Hi Sheliam, thank you for sharing your feedback! We’re so glad to hear you’re enjoying your French door refrigerator and that the spacious design makes it easy to find what you need. It’s great to know the dual ice makers are a feature you love—they can definitely add extra convenience.
If you ever have questions or need assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, 8:30 AM – 8 PM ET. We’re always happy to help.
— Reed
If you ever have questions or need assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, 8:30 AM – 8 PM ET. We’re always happy to help.
— Reed
Written by a customer while visiting frigidaire.com