Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Average customer rating
4.8 out of 5
4.8
(6,535 Reviews)
Open Ratings Snapshot
Rating breakdown 6,535 reviews
5 Stars
5,737
4 Stars
632
3 Stars
100
2 Stars
25
1 Star
41
68%of customers recommend this product. 
(
48 out of 71
)
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Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Customer Rating
5 out of 5
5
Great Samsung S series 👌
on April 10, 2026
Posted by: Robreview
[This review was collected as part of a promotion.] Premium phone. it has all the things that you'll need in a phone. It works wonderfully. Thermals are great. Camera quality is amazing period I really love all the Samsung AI features that are built into this phone. For example, the Samsung AI stickers that you can send through Instagram are really wonderful. I went out and got this spigen case for this. And it protects it pretty well. I haven't had any scratches or dents. This is a very
well built Samsung product much like many of their product.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great upgrade with some dislikes
on April 10, 2026
Posted by: Hudz84
[This review was collected as part of a promotion.] I really like the new upgraded phone. We had s23 ultra before. The s26 ultra has new cool features like galaxy Ai. It's pretty cool. The only thing I don't like about it is the camera bump. It doesn't allow the phone to lie flat on a table. And it rocks back and forth when your use it. Trying to find a case that helps the issue is hard.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 10, 2026
Hey Hudz84, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We love hearing how much you are enjoying your upgrade to a new device, and that you are finding the discovery of the capabilities to be enjoyable and helpful for your needs. We do have cases available for your device that can help you with the camera bump you mention causing disctration during usage. We have provided a link to the Samsung Support Team to assist you with the case options, and any additional questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Galaxy S26 ultra! Next Level
on March 18, 2026
Posted by: MirandaD
[This review was collected as part of a promotion.] Samsung made it even brighter, smoother and fantastic useful! First of all Galaxy AI feels like having a personal assistant built right into your phone, genuinely helpful in everyday use, real time translations rocks!
The phone is fast, multitasking is effortless, my games runs like I always dreamed.
Camera is just another level, the AI enhancement actually make a difference without overdoing it.
Definitely recomended.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 18, 2026
Hi there MirandaD, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear that you are loving the usage and capabilities of your new device, and that you are finding so many amazing features with Galaxy AI and your camera. We have provided a link to the Samsung Support Team to assist you if questions come up as you continue using your new device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
The camera bump is a accident waiting to happen.
on March 19, 2026
Posted by: 2disappointted
[This review was collected as part of a promotion.] Have not had much of a chance to use the S26 Ultra, as the camera bump and trying to find a case that will properly protect it is proving to be elusive.
Making the phone thin is great. But that slight extra thinness creates a bigger problem with the Ultra's huge camera bump.
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 19, 2026
Hello there, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know how important it is to feel confident in the durability of your device. We do have a range of case options available to help minimize this worry with the camera lenses of your device. We have provided a link to the Samsung Support Team to assist you if you have questions about the available options prior to your selection. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Dont buy it yet!
on April 3, 2026
Posted by: Nathan
I have owned Samsung phones for over 10 years. And have always enjoyed them. But this release has been non stop issues with software and the Google RCS messages that has replaced Samsung messages. With all of the newer AI features that if you aren't paying attention will cause various bugs and glitches. I personally believe this model should have went through more testing before they released it. My phone has been replaced once already and it was only 14 days old. I wouldn't recommend this phone to my family or friends at this time. Samsung needs to reevaluate this phone and provide some patch updates to stabilize the over all user experience.
Response from Samsung USBy R&R Team, April 6, 2026
Hey Nathan, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how frustrating it can be when your device is not operating as intended or expected. We have provided a link to an article to help you with the messaging errors you mention experiencing. We have also provided a link to an article to help you if your device is freezing or crashing during your usage. We have also provided a link to the complete manual for your device to help you adjust any settings for Galaxy AI or additional features to align to your preferences. We have lastly, provided a link to the Samsung Support Team to assist you if any additional frustrations occur during your usage. We appreciate youbeing a Samsung customer. -Elizabeth
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Phone of the year!
on March 11, 2026
Posted by: Dav9Ol
[This review was collected as part of a promotion.] The Samsung Galaxy S26 Ultra is easily the most powerful and useful smartphone I’ve owned. As someone who works heavily with data and photography and relies on technology for both work and everyday life, this device is a game changer!
One feature I use constantly is Galaxy AI. During my workday, I often review long emails and technical reports, and Galaxy AI helps summarize content quickly so I can focus on the key points. It’s also extremely helpful for improving written responses when communicating with colleagues.
For photography, this phone is incredibly useful when scouting locations or capturing quick shots when I don’t have my full camera gear with me. The detail in the photos is impressive, and the horizontal lock when recording action videos is superb. I also use the Galaxy AI photo editing tools to quickly clean up images and remove distractions before sharing them on social media.
The privacy display is magnificent! Now I can open my wife's text in public haha.
I could go on, but this phone is powerful and versatile, and in my opinion, the best smartphone in the world right now.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 11, 2026
Hi there Dav9OI, thank you for taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We are thrilled to hear that you are finding this new device to be the most powerful device you have used, with so many amazing features and capabilities that help you with a number of daily tasks. We have provided a link to the Samsung Support Team. These experts can assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Just Okay
on March 28, 2026
Posted by: Aurelius
[This review was collected as part of a promotion.] The phone is just okay. It's loaded with a bunch of Galaxy AI features most people won't care about or even want.
The privacy display is a cool feature in theory, but that's where it ends. In reality the privacy display just dims the screen and makes it a little darker when viewed from an angle, but it is still easily viewable and readable. Hopefully Samsung will improve the privacy display if they continue to use it on future models.
The material the phone is made of is also subpar. Just from trying on 2 different cases there is a spot on my phone where the colour has been rubbed off.
It's a shame Samsung chose to spend so much time pushing features nobody wants, while completely neglecting any development or improvement of hardware and features their customers have been asking for for years now.
Value
2 out of 5
2
Response from Samsung USBy R&R Team, March 30, 2026
Hello Aurelius, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We completely understand how disappointing it can be when your device is not meeting your expectations. We have provided a link to the complete manual for your device to help you adjust the settings to maximize the new Privacy Display, and potentially only enable for specific apps to help you also have the brightness you may be seeking at other times. We have also provided a link to the Samsung Support Team to assist you with the hardware frustrations you mention experiencing with your device. We appreciate you being a Samsung customer. -Elizabeth
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https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Removed Camera Shutter feature on SPen
on April 3, 2026
Posted by: Joicall
I have been buying Samsung for years now. I can't wrap my head around the idea that someone thought it was a good idea to remove the SPen camera shutter feature on its newest Samsung Ultra 26.
Design
3 out of 5
3
Response from Samsung USBy R&R Team, April 3, 2026
Hi there Joicall, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how disappointing it can be when features you have used in the past with your device have been changed in some way. We have provided a link to the complete manual to assist you with the hand gestures and voice commands you can use with your device for the remote control of your camera. We have also shared a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
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