Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Average customer rating
4.8
(6,528 Reviews)
Rating breakdown 6,528 reviews
5 Stars
5,731
4 Stars
631
3 Stars
100
2 Stars
25
1 Star
41
68%of customers recommend this product.
(
48 out of
71)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Customer Rating
5
Lighter, Slimmer, and Better
on April 9, 2026
Posted by: LowfatYogurt
[This review was collected as part of a promotion.] Upgraded from my S23 Ultra to the S26 Ultra. The battery life was significantly improved and so were the charging speeds. The speaker sounds louder and fuller than the previous model. In addition to this, the cameras got a big upgrade as well. Better low light performance, cleaner videos, as well as improved pro controls.
Galaxy AI feels well implemented. The search option works wonders when looking for things and the summaries it makes for messages and PDFs are pretty accurate. It is less intrusive and more effective than other AIs.
The privacy display lives up to the hype. Working in Healthcare means a lot of PHI is discussed on work apps, this feature keeps strangers eyes off private information. Being able to enable and disable as needed is a game changer.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I really like the privacy Display feature.
on April 9, 2026
Posted by: MARK07
[This review was collected as part of a promotion.] I used this phone mainly for work. I can't import files from my phone straight to my laptop. Galaxy AI has really good helping features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This Phone is exactly what I needed
on April 9, 2026
Posted by: VeldoraT
[This review was collected as part of a promotion.] Galaxy AI is Excellent. The call assist has definitely helped with the spam calls.. The audio eraser is also by far the best thing ever. I need more occasions to use it...
I use my device for pretty much everything Mostly streaming. Trying to draw and play games. The camera is perfect for taking cat picture.
I use my device for pretty much everything Mostly streaming. Trying to draw and play games. The camera is perfect for taking cat picture.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The slightest (maybe) upgrade over the S24 Ultra
on April 9, 2026
Posted by: Taylor
[This review was collected as part of a promotion.] The software features of the S26 Ultra are a very slight improvement coming from the S24 Ultra like the super fast charging, while some were not upgraded at all. The Galaxy AI is probably the best feature of this phone, as I do not use the new Privacy technology for the screen.
For me, the hardware feels like a downgrade. The phone itself is aluminum instead of titanium, and has more rounded corners like every other phone. This iteration does not have the "premium" feel of the S24 Ultra for these reasons.
I was able to trade in for a discount on this device. If I had paid full price, I would have returned this phone and kept the S24.
Value
3
Response from Samsung USBy R&R Team, April 9, 2026
Hi there Taylor, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you are finding some improvements to your new device, and are overall pleased with the usage. The change from the titanium to armor aluminum to help you give the device a more lightweight feel for a comfortable feel in your hand for prolonged periods of time while not sacrificing the durability of your device. We do recommend protective cases on all devices to help prevent damage from accidental bumps and drops that do occur during usage, and we would love to help you find one that best aligns to your personal sense of style. We have provided a link to the Samsung Support Team to assist you with accessories or any additional questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great New Features... Still Heats Up
on April 9, 2026
Posted by: SymbaK1015
[This review was collected as part of a promotion.] Absolutely love all the new features especially the AI!! My second favorite feature is the built-in privacy!
The only downfall I have found is that the phone still gets very warm. Okay, it gets hot. So hot at times, I have to shut it off to charge it. Once it starts to warm up, the battery drains very quickly. It drains faster than it accepts a charge. Powering the phone off allows for the phone to cool and accept a charge much better.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed
on April 9, 2026
Posted by: Fluentfingers15
[This review was collected as part of a promotion.] I traded in my Z Fold 6 for the S26 Ultra's features. I should have done my research first. The S26 Ultra no longer supports the S-pen being an out of phone remote (to take pictures or flip pages in a book). The was one of the biggest reasons I traded. The other reason I traded for is the Macro picture setting. I do enjoy that feature. I do wish that the Edge Panels used to have more than just one panel. That was very nice feature I used often. I have not tried the Galaxy AI feature yet.
Value
3
Response from Samsung USBy R&R Team, April 9, 2026
Hi there Fluentfingers15, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how disappointing it can be when your device is not meeting your expectations. We have provided a link to an article to help you with the redesigned S Pen features available on your device. We have also shared a link to an article to help you with the camera features for your macro photography. We have also shared a link to the complete manual to help you with hand gestures and voice commands you can use for remote control on your device, and additional features to help you customize your device to your preferences. Lastly, we have shared a link to the Samsung Support Team to assist you further any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
The battery is so bad
on April 9, 2026
Posted by: Arvakur
[This review was collected as part of a promotion.] The battery is terrible; it drains very quickly and overheats significantly with the updates. It is one of the worst Galaxy phones I have ever owned.
Value
3
Response from Samsung USBy R&R Team, April 9, 2026
Hi there Arvakur, thank you for taking time out of your day to share your feedback on your Samsung Galaxy S26 Ultra. We know how frustrating it is when your device is not meeting your expectations in functionality. The battery of your device is designed to maximize automatically after a short period of time as it learns your consumption habits. We have provided links to articles to help you resolve your frustrations if this is not your experience, as well as troubleshoot the temperature of your device. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Good phone, needs improvements
on April 9, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I've had the Samsung Galaxy S26 Ultra for a while now. I'm still learning all the features, because there are many. While I like the idea of the Galaxy AI being able to do a lot, especially with pics, it definitely needs improvements. It's pretty good at removing certain background images, but sometimes it's very obvious something was once there.
Dark mode is not that good. It does not work. It will darken some things, but the home screen stays brightly colored. I had to put a blank black image on the home and lock screens to replace the dark mode for those since it does nothing for them.
Privacy mode does not work well with dark mode on. If you are going to use it, shut off dark mode. If dark mode is on, the screen because very washed out. If dark mode is off, with privacy on, the colors become light, with blacks becoming grey. I just don't use it because of that. It has one feature that's helpful though, it can be activated for individual apps when they are used, and shut off when they aren't being used.
The phone is much faster than my old s22 ultra, but the screen is not as bright or crisp.
The battery has been good so far, but only because I still use my s22 ultra for many apps. I'm fairly certain that it would drain fast if I accessed all my apps on this phone. I do love that the phone does not get hot.
Dark mode is not that good. It does not work. It will darken some things, but the home screen stays brightly colored. I had to put a blank black image on the home and lock screens to replace the dark mode for those since it does nothing for them.
Privacy mode does not work well with dark mode on. If you are going to use it, shut off dark mode. If dark mode is on, the screen because very washed out. If dark mode is off, with privacy on, the colors become light, with blacks becoming grey. I just don't use it because of that. It has one feature that's helpful though, it can be activated for individual apps when they are used, and shut off when they aren't being used.
The phone is much faster than my old s22 ultra, but the screen is not as bright or crisp.
The battery has been good so far, but only because I still use my s22 ultra for many apps. I'm fairly certain that it would drain fast if I accessed all my apps on this phone. I do love that the phone does not get hot.
Value
3
Response from Samsung USBy R&R Team, April 10, 2026
Hi Zebrachicken35, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know it can take time to fully discover the capabilities of your device, and align the settings to your preferences. We have provided a link to an article to help you with the features of Galaxy AI available on your device. We have also provided a link to the complete manual to assist you with this discovery and alignment. We have also provided a link to the Samsung Support Team to offer additional assistance if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US