Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Average customer rating
4.8 out of 5
4.8
(16,540 Reviews)
Open Ratings Snapshot
Rating breakdown 16,540 reviews
5 Stars
14,460
4 Stars
1,645
3 Stars
262
2 Stars
74
1 Star
99
65%of customers recommend this product. 
(
100 out of 155
)
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Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Customer Rating
4 out of 5
4
Decent phone but has some issues
on June 11, 2026
Posted by: Mandy1
[This review was collected as part of a promotion.] The sharp edges design and slim case from Samsung is quite slippy and after a few drops the cover cracked.
I got a new slim cover with better grip but the issue still persists.
S26 ultra ia a heavy phone. Despite having the same screen size, my thumb hurts after prolonged use.
Galaxy AI is decent, bixby ain't so great, I prefer google assistant
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
New s26 ultra has great features
on June 11, 2026
Posted by: Lubyan20
[This review was collected as part of a promotion.] One of the best updates that the S26 Ultra had was its integration with Galaxy AI, which has improved a lot when taking photos, helps a lot with daily tasks and you have incredible functions that allow you to create images or edit them with just a good prompt.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 12, 2026
Hey Lubyan20, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are thrilled to hear that you are finding this device to be such an amazing upgrade, and that Galaxy AI has added a new level of functionality that you enjoy for a range of daily tasks. We have provided a link to the Samsung Support Team to assist you any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Not a fan of the s pen
on June 11, 2026
Posted by: Spensucks
[This review was collected as part of a promotion.] The phonebis great very big screen compare to the s25 . I can actually see and my fiingers toucj the letter on keyboard with out without pressing the wrong letter. Only reason i gave this the 3 stars is because i bought this phone actually for theu stylus/ i guess its actually a s pen that hasnot work correctly since o got it which is a week.very expensive to get a new one. But samsung did tell me i can new one three warrenty . But question woukd be is that going to mess up??? Oh and the ai on point you can dp anything easling with it.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, June 12, 2026
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you are happy with the design of your device, including the size of the display. We have provided a link to an article to help you with the S Pen capabilities and usage of your device. We have also shared links to the Samsung Support Team and warranty information to help you work towards a resolution if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love the high definition videos and the quality
on June 11, 2026
Posted by: Lokez805
[This review was collected as part of a promotion.] This new Galaxy phone is such a great device it works fast easy to use the battery is great the feel of the phone feels smooth light the definition of the videos are a spectacular
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 12, 2026
Hey Lokez805, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so pleased to hear that you are finding this device so great for a range of daily needs, and that it has been easy to use. We would love to hear from you again in the future if you ever have questions, or want to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Bestphoneever!
on June 11, 2026
Posted by: Galaxylover
[This review was collected as part of a promotion.] This doesn't give me any problems I've had along of galaxy phones and thidS26 just keeps getting better and better
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 12, 2026
Hey Galaxylover, thank you for taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We love hearing that this phone has been so amazing during your usage, and that you have not experienced any frustrations with your device. We have provided a link to the Samsung Support Team to assist you if any questions arise as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent
on June 11, 2026
Posted by: Burgos883
[This review was collected as part of a promotion.] It is the perfect phone for everyday things: pictures, music, social media, games—it has it all! I mean, come on, it's Samsung, and nobody can produce a better device.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 12, 2026
Hi there Burgos883, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are thrilled to hear how perfect you are finding your new device for capturing amazing photos and videos, streaming music, gaming, and so many other tasks. We have provided a link to the Samsung Support Team for your convenience. They can assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Incredible performance and camera features
on June 11, 2026
Posted by: Luisehr93
[This review was collected as part of a promotion.] ​I have been using the Samsung Galaxy S26 Ultra 5G for a few weeks now, and it has completely exceeded my expectations. The display is incredibly bright and smooth, making it perfect for multitasking and watching media. What stands out the most to me is how much easier my daily tasks have become thanks to Galaxy AI, especially when translating text and organizing my notes on the go. The battery life easily lasts the whole day even with heavy usage, and the charging speed is fantastic. The camera quality is also top-tier, capturing sharp photos in low-light environments and offering impressive zoom capabilities. It feels solid, looks very premium, and the overall performance is extremely fast without any lag. I highly recommend this device to anyone looking for a reliable and powerful smartphone.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 12, 2026
Hi there Luisehr93, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are ecstatic to hear that your expectations have been exceeded by the amazing features and capabilities of your new device. We hope you'll reach out to us again in the future if you have questions about your device, or want to provide additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy AI the best
on June 11, 2026
Posted by: PhinsUp
[This review was collected as part of a promotion.] Galaxy AI is the best. No complaints. Only the best feature I have ever used and experienced.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 12, 2026
Hey PhinsUp, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are thrilled to hear how pleased you are with Galaxy AI, and that this device has been so flawless during your usage. Please, reach out to us again in the future if there are any questions that come up during your usage, or you would like to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
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