Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Average customer rating
4.8
(16,536 Reviews)
Rating breakdown 16,536 reviews
5 Stars
14,457
4 Stars
1,645
3 Stars
262
2 Stars
74
1 Star
98
65%of customers recommend this product.
(
100 out of
154)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Customer Rating
4
Forging into the New S26
on June 16, 2026
Posted by: JULES1
[This review was collected as part of a promotion.] I loved the Samsung Smart Switch. It took alot of stress out of switching to a new phone.
My observation is when installing new and existing apps, info and updates but its chaos because its not in order, between Samsung and Google you are bounce all over. It's leaves you wondering did I get all my updates, am I reconnected. Etc The Galaxy AI is impressive however Regardkless how safe " we" are told it is, it ultimately relies of the goodness of the heart of the person using it or in charge. It's scary.
It's human responsibility to protect and keep each other safe....in and out of the USA and not to Use AI to destroy, commit fraud, cause harm or use as a weapon against other human beings or to deceive. This is Samsung's responsibility- This is OUR HUMAN RESPONSIBILITY.
I PRAY SAMSUNG CAN CARRY THIS MISSION STATEMENT, ACT PROFESSIONALLY AND IN A HUMANITARIAN WAY.
THANK YOU FOR LISTENING
SAMSUNG CEO ALL THE WAY TO YOUR JANITOR. THERE IS ONLY 1 LIVE PLANET.
My observation is when installing new and existing apps, info and updates but its chaos because its not in order, between Samsung and Google you are bounce all over. It's leaves you wondering did I get all my updates, am I reconnected. Etc The Galaxy AI is impressive however Regardkless how safe " we" are told it is, it ultimately relies of the goodness of the heart of the person using it or in charge. It's scary.
It's human responsibility to protect and keep each other safe....in and out of the USA and not to Use AI to destroy, commit fraud, cause harm or use as a weapon against other human beings or to deceive. This is Samsung's responsibility- This is OUR HUMAN RESPONSIBILITY.
I PRAY SAMSUNG CAN CARRY THIS MISSION STATEMENT, ACT PROFESSIONALLY AND IN A HUMANITARIAN WAY.
THANK YOU FOR LISTENING
SAMSUNG CEO ALL THE WAY TO YOUR JANITOR. THERE IS ONLY 1 LIVE PLANET.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone overall, more than I need.
on June 16, 2026
Posted by: Catdad
[This review was collected as part of a promotion.] Lots of features......can't wait to learn Galaxy AI for editing my photos
Value
4
Response from Samsung USBy R&R Team, June 17, 2026
Hi there Catdad, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We are happy to hear that you are finding this device helpful to you every day, and that it has been an easy use thus far. We have provided a link to an article to help you with the capabilities of Galaxy AI not only for your photos, but a range of other tasks. We have also provided a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Samsung Support
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Samsung Community
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Facebook
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Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Good product
on June 16, 2026
Posted by: Evangelist4Jesus
[This review was collected as part of a promotion.] I purchased the Galaxy s26 ultra. What I like most about it is the sensitivity to touch. The photographs are beautiful. There's a lot to explore yet but I'm looking forward to learning all about it's capabilities.
Value
4
Response from Samsung USBy R&R Team, June 17, 2026
Hello there, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are so pleased to hear that this device has made such a great first impression on you, and the display feels sensitive and easy to use. We have provided a link to the full manual to help you fully explore your new device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on June 16, 2026
Posted by: Showtimejay069
[This review was collected as part of a promotion.] Love this phone only thing they removed the Bluetooth from the pen put everything else is great camera is very clear
Value
5
Response from Samsung USBy R&R Team, June 17, 2026
Hey Showtimejay069, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are so happy to hear how much you are loving the enhanced and added capabilities of your new device. We understand it can cause some frustration as features you have used in the past have been changed or removed. We have provided a link to an article to help you with the S Pen capabilities of your device. We have also shared a link to the complete manual to help you with other capabilities like hand gestures and voice commands. Lastly, we have provided a link to the Samsung Support Team to assist you further if you have any questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic phone.
on June 16, 2026
Posted by: Ss7goku2000
[This review was collected as part of a promotion.] This is one of the most powerful phones I could ever use. I've upgraded from the S22 Ultra. When I first booted up this phone, I was extremely surprised by how fast it booted; the multitasking is outstanding. I got the 16GB RAM variant and the one-terabyte storage. With this amount of memory, I can do anything without slowing it down. I was able to switch back and forth from utility apps to games with ease. Speaking of games, all the games that I have tested and benchmarked ran unbelievably amazingly on this phone. Another thing, the camera, is extremely fast and responsive. You wouldn't believe how many problems I had with my old phone compared to this one. It is like night and day. I love the AI system. It allows me to read the screen to translate and highlight all written text when I need it the most.
Value
5
Response from Samsung USBy R&R Team, June 16, 2026
Hi there Ss7goku2000, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are thrilled to hear that you are so happy with the upgrade to your new device, that you are finding it noticably faster, has a fun camera to capture amazing photos and videos, and that Galaxy AI has been such a wonderful highlight to your usage. We have provided a link to the Samsung Support Team to assist you further if you have questions as you continue using your phone. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phone
on June 16, 2026
Posted by: WarriorWoman
[This review was collected as part of a promotion.] This phone is awesome, the camera is so good I don't carry my big expensive one anymore! The Galaxy AI helps me out in so many ways. The calendar is my lifesaver but all over the best phone you could ever have!
Value
5
Response from Samsung USBy R&R Team, June 16, 2026
Hey there WarriorWoman, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear how amazed you are with your new device, and that you are loving the usage of the camera and Galaxy AI specifically. We have provided to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone!
on June 15, 2026
Posted by: themarcherZ
[This review was collected as part of a promotion.] Screen is incredible, cameras are amazing. Battery life isn't too bad, and I love a big phone so this is just awesome
Value
5
Response from Samsung USBy R&R Team, June 16, 2026
Hi there ThemarcherZ, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are so happy to hear that you are loving the enhanced display quality and features, camera capabilities, and that you are finding this device able to keep up with your usage during the day. We have provided links to articles to help you maximize the battery life, discover the capabilities of Galaxy AI, and best align the settings to your preferences. We have also provided a link to the Samsung Support Team to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Downgrade
on June 15, 2026
Posted by: Siiang
I switched from the Galaxy S24Ultra to the S26Ultra. The trade in value is what appealed to me. So far I have noticed that there's a lot less of the useful features that were in the S24Ultra but not the S26Ultra like bixby vision and spen gestures. On the other hand the device is bloated with other not so useful features. Some features that can't even be disabled like the AI photo processing that makes your photos fuzzy or AI generated without actually enhancing it like it's supposed to. This phone feels more like a downgrade from the S24Ultra and I strongly regret trading it in for this phone.
Response from Samsung USBy R&R Team, June 16, 2026
Hello Siiang, we appreciate you sharing your feedback on your Samsung Galaxy S26 Ultra. We know how disappointing it can be when features you have used in the past have been changed or removed from your current device. We have provided links to articles to help you with the camera and S Pen capabilities of your new device. We have also shared a link to the full manual to help you disable any features you may not be interested in using on a daily basis. Lastly, we have provided a link to the Samsung Support Team to assist you any time you have questions about your device, or you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US