Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Average customer rating
4.8
(16,535 Reviews)
Rating breakdown 16,535 reviews
5 Stars
14,456
4 Stars
1,645
3 Stars
262
2 Stars
74
1 Star
98
65%of customers recommend this product.
(
100 out of
154)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Customer Rating
3
Not great compared to previous version
on June 18, 2026
Posted by: Samsunguser
[This review was collected as part of a promotion.] Purchased this time from AT&T. Camera quality is poor. Sometimes very slow to response. One great thing is, prevent all scam calls via call screening. I used samdung product last 26 years. Never used other phones so unable to compare. Not happy with this phone but struct with contract with ATT.
Value
3
Response from Samsung USBy R&R Team, June 19, 2026
Hey there Samsunguser, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We would love nothing more than to help you have the best possible experience with your new device, and we have provided links to resources to help you with the camera settings and features available for the best possible photos and videos, maximize the speed and responsiveness of your device, and adjust the settings to your preferences. We have also provided a link to the Samsung Support Team to assist you further if you have questions, or continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 18, 2026
Posted by: KAHughes
[This review was collected as part of a promotion.] I love the AI features on this phone. Anytime I have a question I just "ASK AI" so simple and easy and so ever informative.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Upgraded from S25 to S26 and Found Nothing New
on June 18, 2026
Posted by: Randys
[This review was collected as part of a promotion.] Upgraded from the S25 to the S26 expecting at least one meaningful reason to justify the change. After using it, I genuinely struggle to find any real world value. The design feels the same, the camera experience is virtually identical, performance differences are impossible to notice in daily use, and most of the AI features could have been software updates. For S25 owners, this feels more like an S25.5 than a true next generation device. Unless Samsung offers an exceptional trade in deal, I cannot recommend upgrading from an S25 to an S26.
Value
1
Response from Samsung USBy R&R Team, June 19, 2026
Hi there Randys, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know how disappointing it can be when you have expectations of a new device that feels like they are not being met. We have provided links to resources to help you fully explore your device including the settings available for the new Privacy Display. We have also provided a link to the Samsung Support Team to assist you further if you ever have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 18, 2026
Posted by: Raven311
[This review was collected as part of a promotion.] A couple months ago I upgraded my phone to the Galaxy S26 Ultra from a Galaxy S22. I've had different Galaxy phone models the past several years but I'd never gotten one of the Ultra models. I decided to spring for an Ultra this time - I was interested in the built-in privacy screen, the S Pen options, and the larger screen size. I've been very impressed with this phone the past 3 months I've had it. The privacy screen is a fantastic option for select apps and notifications and it really works - if you are not looking straight at the screen, you can't see what's on the screen. I've enjoyed playing games with the S Pen and I'm still figuring out what all it can do. I've also enjoyed the various Galaxy AI options, especially the call screening. If I don't recognize the number, I can choose to screen the call.
I'm definitely glad I upgraded and definitely glad I went with the Ultra version this time!
I'm definitely glad I upgraded and definitely glad I went with the Ultra version this time!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my S26 Ultra
on June 18, 2026
Posted by: STINE76
[This review was collected as part of a promotion.] I love Galaxy AI. I can make changes and edits just by taking a simple photo. Using AI, I was able to create sample designs for my living room and my lanai, which made it much easier to visualize how everything would look before making any changes.
Also love how easy Is the S Pen makes it simple to take notes, stay organized, and keep track of important things throughout the day. Galaxy AI has made helping me create ideas and edit photos faster. Between the S Pen, Galaxy AI, the amazing camera, and the long battery life, my Samsung phone helps me every day for work, family, and entertainment.
Thank you, Samsung for make my life easier.
Also love how easy Is the S Pen makes it simple to take notes, stay organized, and keep track of important things throughout the day. Galaxy AI has made helping me create ideas and edit photos faster. Between the S Pen, Galaxy AI, the amazing camera, and the long battery life, my Samsung phone helps me every day for work, family, and entertainment.
Thank you, Samsung for make my life easier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Product has great features and runs smooth.
on June 18, 2026
Posted by: Elisdee
[This review was collected as part of a promotion.] New model has great features including galaxy Ai and works effortlessly with other galaxy devices. My only draw back seems to be the photo quality compared to the s25 model.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A really solid phone
on June 18, 2026
Posted by: Secrest
[This review was collected as part of a promotion.] The AI is so useful. Great pictures, battery last all day. Just a solid dependable device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy AI Makes Everyday Tasks Easier
on June 18, 2026
Posted by: BubbleGum
[This review was collected as part of a promotion.] I've been using the Samsung Galaxy S26 Ultra every day, and it has exceeded my expectations. The display is bright, sharp, and excellent for watching videos, browsing the web, and staying productive. The camera system captures detailed photos and impressive videos in different lighting conditions, making it easy to preserve important moments.
One of my favorite features is Galaxy AI. It helps simplify everyday tasks, improves productivity, and makes the overall experience feel smarter and more convenient. Whether I'm organizing my schedule, searching for information, or editing photos, Galaxy AI saves time and makes the phone more enjoyable to use.
Battery life has been reliable throughout the day, even with heavy use, and the performance is fast and smooth when multitasking, gaming, or streaming content. The S Pen is also a great addition for taking notes, signing documents, and staying organized.
Overall, the Galaxy S26 Ultra combines powerful performance, an excellent camera system, premium design, and useful Galaxy AI features into one device. It has become an essential part of my daily routine, and I would highly recommend it to anyone looking for a top-tier smartphone.
Value
5
Written by a customer while visiting Samsung US