Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Average customer rating
4.8
(16,535 Reviews)
Rating breakdown 16,535 reviews
5 Stars
14,456
4 Stars
1,645
3 Stars
262
2 Stars
74
1 Star
98
65%of customers recommend this product.
(
100 out of
154)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Customer Rating
5
Excellent
on June 24, 2026
Posted by: Jason1979
[This review was collected as part of a promotion.] I love everything about the phone features the quality and especially the AI
Value
5
Response from Samsung USBy R&R Team, June 25, 2026
Hi Jason1979, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are thrilled to hear how much you love your new device, and that Galaxy AI has been such an amazing addition to your experience. We have provided a link to the Samsung Support Team for your convenience. This team of experts can help you if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2
camera
on June 24, 2026
Posted by: Nine
The camera is horrible. Other than that its decent.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, June 24, 2026
Hey Nine, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how frustrating it is when your device is not meeting your expectations. We have provided a link to an article to help you with the different camera settings and features for the best possible photos and videos. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device, or have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
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Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
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Written by a customer while visiting Samsung US
Customer Rating
5
The Ai features are a plus
on June 23, 2026
Posted by: DancingLily
[This review was collected as part of a promotion.] This phone has so many features. I love music. The speaker on this phone is amazing. I have a bit speaker but II don''t have to use it. The sound from my phone speakers are great. I can feel the bass , and the music flows smoothly.
I feel the best feature is the privacy screen. Nobody can read my messages or view anything that I'm doing on my phone. It's better than any privacy screen I ever purchased in the past. It's built right in! There are so many new Ai features. I haven't tried them all yet. My favorite is call screening. I don't even need to answer. It asks whose calling and why. I can then choose to answer or send it to my voicemail. That's pretty awesome. And the last one is using Ai to enhance photos. Make yourself a cartoon or change the background. Just say in a few words and it generates within seconds. I can use them as wallpaper too.
Those are a few of the best things I love about my Galaxy S26 Ultra.
I feel the best feature is the privacy screen. Nobody can read my messages or view anything that I'm doing on my phone. It's better than any privacy screen I ever purchased in the past. It's built right in! There are so many new Ai features. I haven't tried them all yet. My favorite is call screening. I don't even need to answer. It asks whose calling and why. I can then choose to answer or send it to my voicemail. That's pretty awesome. And the last one is using Ai to enhance photos. Make yourself a cartoon or change the background. Just say in a few words and it generates within seconds. I can use them as wallpaper too.
Those are a few of the best things I love about my Galaxy S26 Ultra.
Value
5
Response from Samsung USBy R&R Team, June 24, 2026
Hey DancingLily, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are thrilled to hear that you have been so amazed with the enhanced capabilities and amazing features of your device, and that it has been such a value in your life every day. We have provided a link to the Samsung Support Team to assist you further any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Really enjoying this phone.
on June 23, 2026
Posted by: Trainee
[This review was collected as part of a promotion.] I can access web sites and information easily using voice commands. The stylus easily allows me to take notes and recall information.
Value
5
Response from Samsung USBy R&R Team, June 24, 2026
Hi there Trainee, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We are happy to hear that you are enjoying the usage of your device, and finding it easy to find information and take quick notes. We have provided links to resources to help you fully explore the capabilities of Galaxy AI, best align the settings to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
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https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
So very fast
on June 23, 2026
Posted by: Rachel
[This review was collected as part of a promotion.] I didn't realize how much I needed a new device, and I wasn't prepared for how quick the Ultra would be! Coming from the Z fold 3- still able to split my screen between apps; and I love being able to use the pen again, like w/the Note. I'm still learning the updated OS and what I'm able to tweak individually for my taste. Plenty of space available for all my pics, videos and games. I was concerned I might feel like I 'downgraded' by not getting the new Fold, thought this was more affordable. But I don't feel that way at all! I'm enjoying taking my time getting to know my new phone :)
Value
5
Response from Samsung USBy R&R Team, June 24, 2026
Hello Rachel, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are so happy to hear that you are so pleased with the upgrade to your new device, and that you are having a fun time exploring the enhanced capabilities, and working to align the device to your preferences. We have provided links to resources to help you explore the features, customize your device, and answer any questions that may come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone is the best I've ever had
on June 23, 2026
Posted by: Dogememerulesyes
[This review was collected as part of a promotion.] I recently got this phone and it is one of the best decisions I have made so far. I took it to the beach and dropped it in sand and water with no issues, the screen refresh rate being 120 makes this device feel like it's pure quality. All of the games I've played that used to slow down my prior phones don't have that issue on this one. I will say the galaxy ai does take a hot minute to get used to but once you do it truly helps with everything you do. I've used it for the circle to search and while it isn't that useful to me, there is a live translation feature that works really well aside for names. I've also made short paragraphs with assistance from the Ai too. The only tedious thing with this phone is how long it takes to get it perfect for you. Other than that it's the best phone I've ever had.
Value
5
Response from Samsung USBy R&R Team, June 24, 2026
Hi there Dogememerulesyes, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so happy to hear that you are finding your device to be one of the best you've ever had, and that it's been so enjoyable during your gaming, and that you have been able to successfully integrate Galaxy AI in to your usage. We have provided a link to the Samsung Support Team to assist you further if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
S 26 ultra
on June 23, 2026
Posted by: Lovemys26
[This review was collected as part of a promotion.] I love my new Samsung Galaxy s26 Ultra I especially love the features and the way it is so versatile and smooth and Galaxy AI is amazing it keeps me on track and in the now and up to date on everything I love the new operating system that it's compiled with and all in all I'd say it's great if you want to get a phone that's going to work for you you want to get a phone that's going to work for everything it's 26 Ultra is the way to go
Value
5
Response from Samsung USBy R&R Team, June 24, 2026
Hey Lovemys26, thank you for your feedback on your Samsung Galaxy S26 Ultra. We love hearing how amazed you have been with the enhanced capabilities and new features available on your device, and that Galaxy AI has been so helpful in keeping organized and on-task during the day. We hope you'll reach out to us again in the future if you have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Powerful under the hood
on June 23, 2026
Posted by: 3rdSamsung
[This review was collected as part of a promotion.] Great phone, AI is underrated, as it surprises you when you least expect it. Provides the answer just as you think about!
Value
5
Response from Samsung USBy R&R Team, June 24, 2026
Hey 3rdSamsung, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We are thrilled to hear that you are having such a great experience with your new device, and that you are finding Galaxy AI so helpful and seamless for your usage. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US