Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Average customer rating
4.8
(16,534 Reviews)
Rating breakdown 16,534 reviews
5 Stars
14,455
4 Stars
1,645
3 Stars
262
2 Stars
74
1 Star
98
65%of customers recommend this product.
(
100 out of
154)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Customer Rating
4
The phone overheats a lot
on June 29, 2026
Posted by: DailyUser26
[This review was collected as part of a promotion.] This is a powerful device with an amazing camera and display that seamlessly handles my daily routine and work. However, the phone overheats a lot when performing standard tasks like streaming or heavy multitasking. If you can get past the temperature issues, it is an excellent phone, but it prevents me from giving it a full five stars.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
LOVING IT!
on June 29, 2026
Posted by: LTEXASPEACH
[This review was collected as part of a promotion.] I didn't think I needed the new Samsung. My Ultra24 was working just fine, but I got a free phone if you switch offer and honestly not sure how I lived without it. 🤣 The new AI features are worth the upge
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
S26 ultra phone
on June 29, 2026
Posted by: Dan821
[This review was collected as part of a promotion.] I really wanted to like this phone more but I don't see a lot of difference from my S21 ultra. The S26 Ultra does have a few nice features. The camera is much better. And I like the privacy screen feature. An issue that I have is the battery seems to run down faster than my previous phone.
Value
3
Response from Samsung USBy R&R Team, June 30, 2026
Hi there Dan821, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations, and we would love to help you have the best possible experience with your device. We have provided links to articles to help you maximize the battery life of your device at your convenience. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations, or have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
5
It does everything I need and want it to do
on June 29, 2026
Posted by: Jrockeener
[This review was collected as part of a promotion.] Galaxy ai is easy to use and fun its a whole new thrill
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazingexperience
on June 29, 2026
Posted by: Greatfire
[This review was collected as part of a promotion.] This phone is amazing. Love all the additions compared to my old phone and I love the galaxy AI to it also
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 29, 2026
Posted by: 1234trbl
[This review was collected as part of a promotion.] Love the camera!!! Battery lasts all day!!!
Galaxy Ai works great..
Galaxy Ai works great..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The camera is amazing.
on June 29, 2026
Posted by: Shumateitis
[This review was collected as part of a promotion.] Bixby makes using the phone absolutely hands free.
The AI feature helps you solve any problem, whether it be a life problem, or constructive one. There isn't anything she can't solve it or fix.
The AI feature helps you solve any problem, whether it be a life problem, or constructive one. There isn't anything she can't solve it or fix.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This device is so handy.
on June 29, 2026
Posted by: Elmeroreview
[This review was collected as part of a promotion.] I love the new ai features. The phone display for privacy could use better work but overall all display looks good. Fast gaming experience and very fast processing. I love the pen for many reasons specially work.
Value
5
Written by a customer while visiting Samsung US