Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Average customer rating
4.8
(12,007 Reviews)
Rating breakdown 12,007 reviews
5 Stars
10,538
4 Stars
1,189
3 Stars
174
2 Stars
42
1 Star
64
66%of customers recommend this product.
(
79 out of
120)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Customer Rating
1
Mobile network issues
on May 21, 2026
Posted by: Chulwoon
[This review was collected as part of a promotion.] While driving, the mobile network disconnects and reconnects repeatedly about every five minutes, and eventually I get a message saying that the SIM card has been disconnected. I already replaced the SIM card with a new one, but the same issue occurred. I also switched to eSIM, and the same problem still happens. It seems like it might be a phone issue. Even after changing the network mode to 4G, the problem persists. I have also tried resetting the network settings and performing a factory reset, but the issue still continues.
I have used Samsung phones my entire life, and I never had any problems until the S25 Ultra. Because of the issue with my current phone, I had to return it and order a new one.
The most frustrating part is that I have to buy new screen protectors and camera protectors again, and I also have to set everything up all over from the beginning. This takes a lot of time and effort.
I would like to be compensated for the inconvenience and the time I have lost, but Samsung.com is not offering any support or compensation
I have used Samsung phones my entire life, and I never had any problems until the S25 Ultra. Because of the issue with my current phone, I had to return it and order a new one.
The most frustrating part is that I have to buy new screen protectors and camera protectors again, and I also have to set everything up all over from the beginning. This takes a lot of time and effort.
I would like to be compensated for the inconvenience and the time I have lost, but Samsung.com is not offering any support or compensation
Value
1
Response from Samsung USBy R&R Team, May 22, 2026
Hello Culwoon, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra. We know how important your phone is to you every day and needing the connection to your carrier to function as intended. We have shared links to a few troubleshooting guides to assist you with this experience at your convenience. We have also provided links to the Samsung Support Team and your warranty information if this matter persists and you would like to discuss your experience further. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
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Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
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Written by a customer while visiting Samsung US
Customer Rating
1
The camera bump is a accident waiting to happen.
on May 21, 2026
Posted by: 2disappointted
[This review was collected as part of a promotion.] Have not had much of a chance to use the S26 Ultra, as the camera bump and trying to find a case that will properly protect it is proving to be elusive.
Making the phone thin is great. But that slight extra thinness creates a bigger problem with the Ultra's huge camera bump.
Value
1
Response from Samsung USBy R&R Team, May 22, 2026
Hello there, thank you for your feedback on your Samsung Gaalxy S26 Ultra. We understand how important it is to feel confident in the durability and usage of your new device. We have provided a link to the Samsung Support Team if you are interested in exploring the case options available to give you the protection and peace of mind you seek when using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Great device withe very good features
on May 21, 2026
Posted by: Bakri00
[This review was collected as part of a promotion.] It's very interesting device very reliable especially the speed of processing the orders and data due to unique process
Display great especially screen protector feature
Good battery but I believe if the capacity increases would be perfect
I noticed that I feel some hotness when I worked long time
I don't used all the Ai features but when I asked for something I found that feature present in my device
Display great especially screen protector feature
Good battery but I believe if the capacity increases would be perfect
I noticed that I feel some hotness when I worked long time
I don't used all the Ai features but when I asked for something I found that feature present in my device
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love my samsung
on May 21, 2026
Posted by: Deedee
[This review was collected as part of a promotion.] As a loyal Samsung user since the very first Galaxy Note came out in 2011, the Galaxy S26 Ultra is the absolute pinnacle of what I’ve always loved about this lineup. It perfectly bridges my demanding daily routine between a heavy nursing school workload and long 12-hour work shifts. The integration of Galaxy AI has completely transformed how I study and stay organized. Being able to use smart AI features to quickly summarize complex lecture notes or search for information on the fly saves me invaluable time when every minute counts. The battery life easily clears the hurdle of my long days, and the upgraded 60W charging means I can get a massive boost during a quick 30-minute break. The built-in S Pen keeps the original Note DNA alive, allowing me to seamlessly write down thoughts or chart schedules exactly like real pen and paper. Furthermore, the new Privacy Display is an incredible hardware feature for work and school spaces, keeping my screen hidden from onlookers without needing a thick plastic protector.
For anyone who has been with the brand since the beginning, this phone
For anyone who has been with the brand since the beginning, this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this pho8
on May 22, 2026
Posted by: Pint7878
[This review was collected as part of a promotion.] I'm still getting used to this phone. The AI helps me organize my calendar super fast! It can find dates in messages and add to my calendar immediately! I absolutely love this camera on it as well, the pictures always turn out amazing! Super detailed!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Another great phone
on May 22, 2026
Posted by: DeeSamsunggirley
[This review was collected as part of a promotion.] I've been a Samsung user since 2010 and this is probably the best phone yet. The speed of the screen and overall functionality of the phone make it such an easy use. I know that this phone will last. I don't have to worry about software updates making my phone obsolete.
The Galaxy AI feature really helps with writing and composing emails and text. It even works with my other Samsung products
The Galaxy AI feature really helps with writing and composing emails and text. It even works with my other Samsung products
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely outstanding device. Best phone
on May 24, 2026
Posted by: ERlove
[This review was collected as part of a promotion.] Best service absolutely amazing phone. And the new Galaxy AI is amazing and helpful. Gemini makes my day a breeze.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Almost perfect.
on May 25, 2026
Posted by: Moresamsung
[This review was collected as part of a promotion.] This phone itself is pretty amazing. There is one glaring problem with this phone. The camera array is too big and bulky and because of that the phone doesn't lay flat on any surface unless the phone is facing down. It's a really bad design. Other than that I think the phone itself is one of the better phones. The galaxy AI is amazing and the phone plays games and is extremely valuable for production.
Value
2
Response from Samsung USBy R&R Team, May 26, 2026
Hello there, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are pleased to hear that you are enjoying the usage of Galaxy AI, and other enhanced features of your device. We do recommend protective cases on all devices to help prevent damage from accidental bumps and drops. This has the added benefit of helping reduce the experience you mention having with the camera lenses of your device. We have provided a link to the Samsung Support Team if you have questions about available accessories. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US