Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Average customer rating
4.8 out of 5
4.8
(11,417 Reviews)
Open Ratings Snapshot
Rating breakdown 11,417 reviews
5 Stars
10,014
4 Stars
1,134
3 Stars
165
2 Stars
41
1 Star
63
64%of customers recommend this product. 
(
71 out of 111
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Customer Rating
4 out of 5
4
AI features
on May 18, 2026
Posted by: Rocoprovider
[This review was collected as part of a promotion.] "Galaxy AI" I am not familiar enough with to give a true review on. Honestly if I had to compare so far, it is very similar to what my ChatGPT was doing.
I no longer can perform a video call with other Samsung users, which is upsetting because I used this often to communicate with family.
I do like that it is smaller and more durable than my S24 ultra, as I have dropped it a few times and not even had a scratch at this point!
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 19, 2026
Hey Rocoprovider, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand upgrading to a new device can come with a bit of a learning curve as you adjust to the changes that have been made. We have provided a link to an article to help you with the features of Galaxy AI. We have also provided a link to the complete manual for your device to help you with your video chatting options. We have lastly, provided a link to the Samsung Support Team to assist you if you have questions about your new device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product has amazing features
on May 19, 2026
Posted by: Loverz2quyall
[This review was collected as part of a promotion.] If it wasn't for my Galaxy AI I would have never seen this amazing advertisement
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 19, 2026
Hey there Loverz2quyall, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so happy to hear how pleased you are with the enhanced features of Galaxy AI on your device, and that you are enjoying using your device every day. We have provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best yet
on May 19, 2026
Posted by: Samsunguser1234
[This review was collected as part of a promotion.] Great experience easy to switch phones. All the features.work well
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 20, 2026
Hey Samsunguser1234, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We love hearing how great of an experience you've had with your new device, and that all of the features are functioning as expected. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
PRIVACY SCREEN!!!
on May 19, 2026
Posted by: Turist
[This review was collected as part of a promotion.] It seems this year Samsung perfected the ultra series with s26. Battery life has been great, screen is beautiful, device feels very fast and reliable. Privacy screen and pen have been joy to use. For me the real value of the pen became apparent when combined with Ai features streamlining and increasing my productivity. Overall very happy with my purchase.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 20, 2026
Hey Turist, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We couldn't be happier to hear that you are finding this device to be so perfect during your usage, that the Privacy Display has been such a standout, and that Galaxy AI has helped you be so productive during your day. We have provided a link to the Samsung Support Team to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Service is God
on May 19, 2026
Posted by: Great
The app needs upgrade and more features and benefits guide lines
Response from Samsung USBy R&R Team, May 20, 2026
Hi there Great, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how disappointing it can be when your device is not meeting your expectations. We have provided links to articles to help you with the features of Galaxy AI, S Pen usage, and camera features. We have also shared a link to the complete manual to help you with the Privacy Display and additional capabilities. We have lastly, provided a link to the Samsung Support Team to assist you if you have questions, or experience anything out of the ordinary with your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
A comparative
on May 21, 2026
Posted by: JOR21MN
[This review was collected as part of a promotion.] The Samsung Galaxy S26 Ultra is an impressive phone with a beautiful display, super fast performance, and an excellent camera. Photos look incredibly detailed, and the zoom works great even from far away. The battery easily lasts all day, and the phone feels very premium in hand.
Overall, it’s a powerful and reliable smartphone, perfect for people who want top performance and one of the best cameras on the market.
The Samsung Galaxy S26 Ultra feels overpriced for what it offers. The improvements over previous models are minimal, and the phone is quite bulky and heavy for daily use. While the camera and performance are good, the battery and charging speeds are not very impressive compared to other flagship phones.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 21, 2026
Hello JOR21MN, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We are pleased to hear that you are happy with the display quality, processing power, and battery life of your new device. We have provided links to articles to help you with the enhanced features of Galaxy AI, S Pen features, and camera features. We have also provided a link to an article to help you with the charging speed of your device. We have lastly, provided a link to the Samsung Support Team to assist you further if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
it's a shame they didn't improve cameras.
on May 21, 2026
Posted by: dobetterysamsung
[This review was collected as part of a promotion.] I'm dissatisfied with samsung the cameras are a joke and dont look any better than previous generations. save your money and don't buy the s26 ultra.
Value
1 out of 5
1
Response from Samsung USBy R&R Team, May 21, 2026
Hello there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations. We have provided links to articles to help you with the camera features of your new device, and the ways you can use Galaxy AI to further enhance your experience. We have also shared a link to the Samsung Support Team to assist you if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Mobile network issues
on May 21, 2026
Posted by: Chulwoon
[This review was collected as part of a promotion.] While driving, the mobile network disconnects and reconnects repeatedly about every five minutes, and eventually I get a message saying that the SIM card has been disconnected. I already replaced the SIM card with a new one, but the same issue occurred. I also switched to eSIM, and the same problem still happens. It seems like it might be a phone issue. Even after changing the network mode to 4G, the problem persists. I have also tried resetting the network settings and performing a factory reset, but the issue still continues.
I have used Samsung phones my entire life, and I never had any problems until the S25 Ultra. Because of the issue with my current phone, I had to return it and order a new one.
The most frustrating part is that I have to buy new screen protectors and camera protectors again, and I also have to set everything up all over from the beginning. This takes a lot of time and effort.
I would like to be compensated for the inconvenience and the time I have lost, but Samsung.com is not offering any support or compensation
Value
1 out of 5
1
Response from Samsung USBy R&R Team, May 22, 2026
Hello Culwoon, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra. We know how important your phone is to you every day and needing the connection to your carrier to function as intended. We have shared links to a few troubleshooting guides to assist you with this experience at your convenience. We have also provided links to the Samsung Support Team and your warranty information if this matter persists and you would like to discuss your experience further. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Showing 337-344 of 11417 results 
<< 1 ... 41 42 43 44 45 ... 1428 >>