Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Average customer rating
4.8
(11,416 Reviews)
Rating breakdown 11,416 reviews
5 Stars
10,013
4 Stars
1,134
3 Stars
165
2 Stars
41
1 Star
63
64%of customers recommend this product.
(
71 out of
111)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Customer Rating
5
Awesome phone
on April 26, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Love the new features of the s26 ultra. It's super smooth and packs a punch with all the latest apps. Screen and cameras are fantastic.
Value
5
Response from Samsung USBy R&R Team, April 27, 2026
Hey there Jp134m, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We are ecstatic to hear how pleased you are with the amazing enhancements to your device, and that it feels fast and powerful for your usage. We have provided links to the complete manual and the Samsung Support Team to help you fully explore the capabilities of your device, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Clunky phone
on April 27, 2026
Posted by: Swarly
[This review was collected as part of a promotion.] I feel the AI has slowed down with this UI update. Apps don't run the same, the internet connection is spotty. I didn't have this problem with my s25 ultra. All in all, I don't like this phone. I wish I could go back to my s25ultra
Value
1
Response from Samsung USBy R&R Team, April 28, 2026
Hi Swarly, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We know how disappointing it can be when your device is not operating as expected or intended. We have provided links to articles to help you maximize the speed, and troubleshoot the connection of your device. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Internet browser is slow
https://www.samsung.com/us/support/troubleshooting/TSG01203056/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Internet browser is slow
https://www.samsung.com/us/support/troubleshooting/TSG01203056/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3
GREAT Phone Battery life and little low
on April 28, 2026
Posted by: Itsworking
[This review was collected as part of a promotion.] Galaxy AI features are phenomenal. It's very fast though sometimes it's call spam blocking feature blocks numbers you don't want blocked. Nice feel in the hand
Value
3
Response from Samsung USBy R&R Team, April 28, 2026
Hi there Itsworking, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you are overall happy with the usage and capabilities of your device. We have provided a link to the Samsung Support Team to assist you if you have questions, or experience anything out of the ordinary with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone has an excellent screen view
on April 28, 2026
Posted by: RUDYENTLY
[This review was collected as part of a promotion.] F
All services are provided by the product is exclusively for the purpose of all day and work experience
All services are provided by the product is exclusively for the purpose of all day and work experience
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Some upgrades some down grades
on April 28, 2026
Posted by: Clay
from Milwaukee, wi
I'm a BIG Samsung guy like every product I own is Samsung and I've had every iteration of the galaxy phone series since its first inception. I love the privacy screen on the S26 ultra, the display, camera and battery life. My issues come in at 1 and this is my biggest gripe with the phone is the vibration for calls and notifications. I have it turned up to the highest intensity and went through all the patters and I will not hear it on hard surfaces or feel it in my pocket. That alone is enough that had i known this I would've stayed with my S24 Ultra. The next is it started off extremely fast for most tasks but now theres a delay and I lose 5G frequently in areas that I wouldn't think my signal would be a problem.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy R&R Team, April 29, 2026
Hi Clay, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We are pl eased to hear that you are enjoying the new Privacy Display, camera quality, and lasting battery life. We have provided links to a few troubleshooting guides to help you with the connection to your carrier you mention causing frustration. We have also provided a link to the Samsung Support Team if you believe the vibration is not functioning on your device as intended. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Exceptional experience
on April 28, 2026
Posted by: Snafoo
[This review was collected as part of a promotion.] Just had to share how much I'm loving this new device! 🤩 The AI features are seriously mind-blowing, making everyday tasks so much easier. And can we talk about this screen? It's absolutely gorgeous and so smooth to use. The speakers are top-notch too, perfect for jamming out to my favorite tunes. 🎶 I'm really impressed with the overall performance and quality. Definitely a winner in my book!The audio output from this device is remarkably crisp and clear, offering an excellent listening experience. It is wonderful to experience such high-fidelity sound. The integration of advanced features enhances its overall performance significantly. Such thoughtful design truly elevates the user's interaction with the technology. This attention to detail creates a truly satisfying and complete package. #TechGadgets #AwesomeFeatures #MustHave
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful Technology!
on April 28, 2026
Posted by: Gemin1Nerd
[This review was collected as part of a promotion.] The first thing I want to mention is the AI. Gemini has been the most helpful for my personal and professional life. When im at work I have my Galaxy buds 4 pro in my ears all day and when I have a question all I have to say is "Hey Google!". It enhances my life and my access to helpful tips and facts at a voice command and I find this fascinating.
I also use the AI To pull up Google maps and direct me to my destination all without touching my phone, what awesome technology.
I love the processing speed and the response time that the Samsung S26 Ultra has when it comes to gaming. I have my refresh rate at max and I have background app running and it doesn't even slow it down a bit. This is one of the best phones I've ever had! The resolution that the phone capable of makes gaming really appealing and fun.
The s26 has become a big part of my life in a waybthat it feels like I have my own personal assistant, I can even ask Gemini questions about a conversation I had days ago and it can pull it up and pick it up like we never stopped.
I also use the AI To pull up Google maps and direct me to my destination all without touching my phone, what awesome technology.
I love the processing speed and the response time that the Samsung S26 Ultra has when it comes to gaming. I have my refresh rate at max and I have background app running and it doesn't even slow it down a bit. This is one of the best phones I've ever had! The resolution that the phone capable of makes gaming really appealing and fun.
The s26 has become a big part of my life in a waybthat it feels like I have my own personal assistant, I can even ask Gemini questions about a conversation I had days ago and it can pull it up and pick it up like we never stopped.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Brand new feature on S26 Ultra
on April 29, 2026
Posted by: 72Nlovecruising
[This review was collected as part of a promotion.] There were times that I wanted to check my bank accounts in public places but I was reluctant to proceed due to security concerns despite using my VPN. Last week at an LAX airport terminal, I sat down to use my phone to check my information awaiting boarding, I noticed the person sitting next to me occasionally glancing at my phone, which displayed some of the sensitive information. I immediately turn on the "Privacy display", a brand new feature that makes the telephone screen less/ not visible when viewed from a side angle.
I now can access my accounts in public without worrying about peeping people. Thanks, Samsung, for offering such a good feature!
I now can access my accounts in public without worrying about peeping people. Thanks, Samsung, for offering such a good feature!
Value
5
Response from Samsung USBy R&R Team, April 30, 2026
Hi there 72Nlovecruising, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We are so happy to hear that you are pleased with the new Privacy Display feature, and the ability to feel confident looking at more secure information while out in public. We have provided a link to the complete manual to help you adjust the settings of this feature to help you automatically enable this feature for specific apps like your banking app. We have also provided a link to the Samsung Support Team to assist you if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US