Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Average customer rating
4.8
(6,192 Reviews)
Rating breakdown 6,192 reviews
5 Stars
5,445
4 Stars
598
3 Stars
88
2 Stars
23
1 Star
38
68%of customers recommend this product.
(
47 out of
69)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Customer Rating
3
Disappointed for S pen
on April 6, 2026
Posted by: Tony
S pen without the camera shutter function is very disappointed, it makes the phone 50% less functional.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
2
Value
2
Response from Samsung USBy R&R Team, April 6, 2026
Hello Tony, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how disappointing it can be when features you have used in the past have been changed. We have provided links to resources to help you discover the redesigned S Pen capabilities, and help you discover the hand gestures and voice commands you can use with the camera on your device. We have also shared a link to the Samsung Support Team to offer additional assistance any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
My Samsung Ultra 26
on April 6, 2026
Posted by: 12345677890
[This review was collected as part of a promotion.] I traded my Ultra 24 in on a 26. Its been very disappointing. First every time I try and open a app its like my first time regardless of how many times I allow permissions. The problem is because when I used my wallet it always opened everytime I open my phone. 2 the Stylus isn't bluetooth,. 3rd the Version of Gemini is almost useless unless you want to make pics. I even subscribed it fails even if I upload documents it repeated downloads something from the internet even if I command for it not to. If I change screens it cant remember a previous conversation and I use my phone for work. My Gemini On my ultra 24 remembered my dogs name and breed. I am truly regretting i traded my ultra 24 for something thats less useful and it seems to struggle processing at times. I have a Samsung TV, Surrounded Sound this is My 5th Galaxy but it will be my last
Value
3
Response from Samsung USBy R&R Team, April 7, 2026
Hello 12345677890, thank you for your feedback on your Samsung Galaxy S26 Ultra. We know how important the seamless usage of your device is to you for both personal and professional needs. We have provided a link to an article to help you with the features of Galaxy AI that are not meeting your expectations. We have also provided a links to articles to help you maximize the speed and processing power of your device, as well as discover the redesigned S Pen features available on your device. Lastly, we have provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device, or have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The ultimate upgrade from note8 to s26 ultra
on April 6, 2026
Posted by: samsungondial
[This review was collected as part of a promotion.] The upgrade best described from hands on to full on hands machine at the command of your fingers tips with privacy display and AI. Awesome all over s26 ultra that blows my mind everytime I use it because it's a phone that pioneers the next generation of galaxy phones which I'm sure will dominate sales. I'm happy to say I got to use the creative studio with AI and made a great idea come to life by just writing a few words. The outcome for the coffee business in mind was/is fantastic. The new UI 8.5 and all the features the s26 ultra provide are next level technology including the various cameras to create great memories for a long time. I'm really happy with my upgrade and I know it will last a long time as this phone brand is trust worthy and don't hesitate get your self a galaxy as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love how fast and smooth it is.
on April 7, 2026
Posted by: Setsuna
[This review was collected as part of a promotion.] Love how smooth and easy to use the phone is. And how well it fits in your hand without straining.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Samsung ultra yet
on April 7, 2026
Posted by: Greylien
[This review was collected as part of a promotion.] I love all the features of this Samsung S26 Ultra, especially the Galaxy AI. I use it daily for calls, texts, videos, games and ofcourse the Galaxy AI features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on April 7, 2026
Posted by: Pattywack
[This review was collected as part of a promotion.] Upgrading from the s25 ultra to the s26 ultra was one of the best decisions that I made. This new phone has many new features, like the galaxy AI and more. On top of that the phone looks amazing, and had great hardware such as the amazing camera.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great festures
on April 7, 2026
Posted by: Redloyd
Little furry green monster with bushy hair with light green highlights through dark green hair big round eyes that are bluish ,green he has big light brown 3 fingers hands and 4 roes. On the same color feet
Written by a customer while visiting Samsung US
Customer Rating
5
Vibrant, amazing, just jaw dropping stunning color
on March 7, 2026
Posted by: Prkr25
[This review was collected as part of a promotion.] Im just a simple user I just feel every moment with this new mobile absolutely stunning and I ordered a new cobalt violet and never regret from past 12 years ive been using just samsung devices saw the evolution of wonderfulness best thing about this "Galaxy AI" you can never think of any another device I would never and ever want too all I couldn't just say is more than satisfied couldn't even think of words to express another level experience more than happy to own this mobile
Camera 10/10
"Galaxy AI" features 10/10
Screen experience 10/10
Just anything about this device is 100/100
Camera 10/10
"Galaxy AI" features 10/10
Screen experience 10/10
Just anything about this device is 100/100
Value
5
Written by a customer while visiting Samsung US