Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Average customer rating
4.8
(12,252 Reviews)
Rating breakdown 12,252 reviews
5 Stars
10,750
4 Stars
1,214
3 Stars
181
2 Stars
42
1 Star
65
66%of customers recommend this product.
(
80 out of
121)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Customer Rating
5
Love itþttttttttt
on April 21, 2026
Posted by: Skburson
[This review was collected as part of a promotion.] Nice phone......
...... tyyyyyyyyyyyyhhgʻ
Good god
...... tyyyyyyyyyyyyhhgʻ
Good god
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The fingerprint didn't work after you added screen
on April 23, 2026
Posted by: Yoi96
The fingerprint didn't work after you added screen protector.
You can't view your files on phone, but you can view it on your computer.
If it cannot recognize my fingerprint, I hope it will allow me to choose facial recognition instead.
You can't view your files on phone, but you can view it on your computer.
If it cannot recognize my fingerprint, I hope it will allow me to choose facial recognition instead.
Response from Samsung USBy R&R Team, April 24, 2026
Hi there Yoi96, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how disappointing it can be when your device is not operating as intended or expected. We have provided links to articles to help you with the fingerprint reader and resposiveness of your display. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience this matter with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
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Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone is a very great product. I love it. I j
on April 27, 2026
Posted by: Bigdog
[This review was collected as part of a promotion.] Galaxy ai is very incredible. It works perfect. It's very nice to have. I loved my phone. Is very great. It's very fast. It streams really good. I get really fast internet battery lasts a long time. Just a really great phone period I would recommend it.
Value
5
Response from Samsung USBy R&R Team, April 27, 2026
Hey Bigdog, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We are so happy to hear how pleased you are with the features of Galaxy AI, processing power, and battery life of your new device. Please, don't hesitate to reach out to us in the future any time you have questions, or want to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great performance
on April 27, 2026
Posted by: BenIsASpud
[This review was collected as part of a promotion.] I use my phone mainly for quick photo and video editing. It performs very well and quickly. I'm still trying to figure out how to use the AI part but it's been a great device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on April 27, 2026
Posted by: Lovemyphone
[This review was collected as part of a promotion.] Great camera, easy to use ai to correct or erase items in the picture that you don't want. The phone has many great features, including the stylist to take notes for when I need to remember something. I really like the new privacy screen on the phone. No need to get the one on the screen protector.
I can turn on or off depending on my situation .
I can turn on or off depending on my situation .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung makes another great flagship phone!
on May 3, 2026
Posted by: GSbeacon
[This review was collected as part of a promotion.] After many years as a Samsung Galaxy user, first with the entry-level S line and then a Plus model, I finally decided to use my tax refund to buy the S26 Ultra. And what an upgrade it has been!
The screen resolution of 1440p was sorely missed, so it was great to finally have a phone with that resolution. And the Privacy display, configurable by app, is a reassuring feature that means I can still use a standard screen protector. (I'm hoping that the Maximum privacy setting can be configurable by app also, in a future update.)
The 1 TB of storage coupled with the 16 GB of RAM will mean that I have plenty of space and memory for the upcoming years to use the latest resource-intensive apps while programs continue running in the background.
The Samsung Notes app is great for turning my handwriting via stylus into text. How I muddled through by taking notes with thumbs-only apps is both mind-boggling and thankfully in the past, especially with the availability of Samsung Notes synchronization on other devices such as tablet and computer!
And the Galaxy AI capabilities help me refine my photos and videos, remove duplicates and unwanted artifacts (Enhance-X), and in the case of Bixby answer my questions from various sources on the internet.
Value
5
Response from Samsung USBy R&R Team, May 5, 2026
Hi GSbeacon, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are ecstatic to hear that you are loving the amazing enhancements of your device, and finding so many amazing features to use every day including Galaxy AI, the new Privacy Display, and the S Pen. We have provided a link to the Samsung Support Team for your convenience if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Best AI phone
on May 4, 2026
Posted by: SuperDear
[This review was collected as part of a promotion.] I switched from the S23 Ultra to the S26 Ultra. The app opening and system performance were over 200% faster than before. I really like having an AI system that helps with photo editing and translation. The S26 Ultra makes my life easier.
Value
5
Response from Samsung USBy R&R Team, May 5, 2026
Hey SuperDear, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear that you are seeing so many enhancements to your device, and that you are loving the addition of Galaxy AI. We hope you'll reach out to us again in the future if you have questions, or wish to provide further feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone is easily customizable and reliable!
on May 4, 2026
Posted by: Mari03
[This review was collected as part of a promotion.] I love customizing the lock screen with pictures of my family and friends and not having to choose just one picture. The Galaxy AI is helpful when looking up clothes or shoes I like and finding something similar if not the same item and being able to buy it right away!
Value
5
Response from Samsung USBy R&R Team, May 5, 2026
Hi there Mari03, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are so happy to hear how easy you are finding this device to customize to your preferences, and that Galaxy AI is such a great tool for many daily needs. We would love to hear from you again in the future if you have questions, or want to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US