Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Average customer rating
4.8
(6,166 Reviews)
Rating breakdown 6,166 reviews
5 Stars
5,423
4 Stars
594
3 Stars
88
2 Stars
23
1 Star
38
68%of customers recommend this product.
(
47 out of
69)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Customer Rating
5
No Complaints, Great Phone
on March 26, 2026
Posted by: WadeTheSamsungLiker
[This review was collected as part of a promotion.] This phone hits all the marks, leaving nothing left to desire. I love the new Galaxy AI integrations they include with the phone. It has many uses but, if anything, Galaxy AI is very fun to use.
The privacy screen is the main thing I like about this phone. I know many people who bought separate "privacy screen protector" and I've always wondered if that was possible to do just with the native phone screen. And here it is! Super nice if you're on a subway or airplane.
The S pen one thing about this phone that caught me by surprise. I really like using it. It's smooth and fits well in the hand despite it's thinness. If you need to take a quick note you don't even need to turn your phone on. Just pop out the S pen and it automatically launches the notes app, instantly. Great for quick grocery shop runs haha.
All in all, love this phone and all of its features. Will stick with this S series for a while.
Value
5
Response from Samsung USBy R&R Team, March 26, 2026
Hey WadeTheSamsungLiker, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We love hearing that you are finding so many features on your device that you are loving including Galaxy AI, the new Privacy Display, and the S Pen. We have shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your new device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2
Software is Garbage
on March 26, 2026
Posted by: Psycho Crankbaits
I have Had most of the S modela and this phone sucks I can't believe I traded my ultra 24. It processes so slow. My apps glitch is cant even install Facebook messenger I've done every recommendation. The AI cant even remember a convos from 2 mins ago. It constantly gives wrong answers or messes up simple task . The AI on my 24 ultra was amazing it helped so much with my job now I spend 45 min trying to convert something to a PDF. I want my old phone back
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, March 27, 2026
Hello there, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We know how frustrating it is when you have a new device that is not operating as intended or expected. We have provided links to articles to help you adjust the refresh rate to help you maximize the speed, and troubleshoot the apps not operating as intended. We have also provided a link to the Samsung Support Team to help you troubleshoot the features of Galaxy AI that are not functioning as expected or intended. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
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Samsung Community
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Facebook
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How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung at its finest!!
on March 27, 2026
Posted by: DoubleD
[This review was collected as part of a promotion.] First off I am not on the AI bus but do appreciate the thought and applications it has. The Ultra is absolutely built with precision, for those that want more out thier phones! The S Pen is on point no pun intended, with better capabilities and technical features that I enjoy. The updated cameras are spit on for all of the pictures me and my finace take when we are out bird watching or exploring! I truly enjoy the versatility and customization of the entire interface with themes and tools to make it what you want.
So far my only issue is swype to text does not auto capitalize the letter i.....
I left samsung due to my finace and daughter having Iphones, but the fiance has the new Ultra now and just working on the daughter to make the switch!
Thank you for always being a leader in innovation, design and technology!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Top Tier Android
on March 27, 2026
Posted by: Tails88
[This review was collected as part of a promotion.] I use my phone for personal day to day stuff but the performance is amazing. Upgraded from a S21 Ultra and every aspect is an improvement. I've really enjoyed playing with the different Galaxy AI features and can't wait to see everything it can do. The camera quality is also leaps and bounds better than my S21.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on March 28, 2026
Posted by: Leslie
[This review was collected as part of a promotion.] This phone is magical. The camera is my favorite feature. Love love it!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall nice phone
on March 28, 2026
Posted by: Joemam
[This review was collected as part of a promotion.] I like the device, my only complaint would be the color, its pretty dark for its shown
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Instant regret
on March 30, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I regret switching phones this year. It keeps loosing wifi signal. The sound quality blows. The speaker phone sounds horrendous on any end. Just a huge regret!
Value
1
Response from Samsung USBy R&R Team, March 30, 2026
Hi there Jenperez30, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We completely understand how frustrating it is when your device is not functioning as intended or expected. We have provided links to troubleshooting guides to help you with the Wi-Fi connection and audio quality of your device. We have also shared a link to the Samsung Support Team to offer additional assistance and options for resolution if you continue to experience the frustrations you mention. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
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Samsung Community
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Facebook
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Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Product did not perform as expected to me
on March 30, 2026
Posted by: Myk321
[This review was collected as part of a promotion.] Product did not perform well in returned the product. Battery life was very short compared to s24 ultra. Overall user experience was below standard.
Value
1
Response from Samsung USBy R&R Team, March 31, 2026
Hey Myk321, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know how frustrating it can be when your device is not meeting your expectations in functionality. The design of this device is intended to have the battery learn your consumption habits during your inital usage and maximize automatically accordingly. We have provided links to troubleshooting guides to assist you with battery life, as well as to the Samsung Support Team to assist you any time you have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Samsung Community
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Facebook
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X
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US