Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Average customer rating
4.8
(12,250 Reviews)
Rating breakdown 12,250 reviews
5 Stars
10,748
4 Stars
1,214
3 Stars
181
2 Stars
42
1 Star
65
66%of customers recommend this product.
(
80 out of
121)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Customer Rating
4
cant complain
on April 17, 2026
Posted by: myIoveejc
[This review was collected as part of a promotion.] still getting used to having an ultra. I've always just stuck with the base or plus models bc im usually not a fan of the bigger screen/bigger phone in general. I have always loved the s pen feature though. I am a huge fan of the privacy screen feature though. Only complaint I would have is this phone seems to get overly warm at times which is a bummer, especially given that I have only had this phone about a week now.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Fast, Great battery Life
on April 20, 2026
Posted by: SamsungForLife
[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy S26 Ultra for a while now, and honestly… this thing feels less like a phone and more like a personal assistant that just happens to fit in my pocket.
First off, the speed is ridiculous. Everything just moves. Apps open instantly, switching between tasks is seamless, and it never feels like it’s trying to keep up with me. It’s like the phone is already one step ahead, waiting for me to catch up.
Battery life? That’s been one of the biggest wins. I’m not babysitting a charger anymore. I can go all day—heavy use, calls, scrolling, work stuff—and still have juice left at night. That kind of freedom is underrated until you have it.
Now let’s talk about the real showstopper: Galaxy AI. This is where things start to feel a little futuristic. Whether it’s helping rewrite messages, summarizing content, or just making everyday tasks faster and smoother, it genuinely saves time. It’s not one of those gimmicks you try once and forget about—it actually becomes part of how you use the phone.
Overall, the S26 Ultra just feels polished. Fast, reliable, smart, and built for people who expect their tech to keep up with them. It doesn’t get in your way—it just quietly makes everything easier.
If you’re looking for a phone that works as hard as you do… this one’s tough to beat.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's a No for me
on April 20, 2026
Posted by: ishametoo
[This review was collected as part of a promotion.] I use my phone for personal and work. I have already had many issues with this phone that I havent had with any other galaxy. I hav sound issues, camera issues & mic issues. Mic - when I send a voice note the speaker goes in and out, it cuts out parts of the voice notes and noone can hear me. Sound - while talking to others it goes in and out to where I cant hear them. I have to ask them to repeat what they were saying several times. When I am playing music the sound is also low. Camera - sometimes when opening the camera its off focus almost like its super zoomed in but its actually not. Also, one night when charging the phone the screen became pixelated & green. I just havent had any issues with any galaxy devices. I forgot to mention the notification bar. At times when I pull it down I can only see settings, not text messages that just came through or anything. I used to be able to pull down the notification bar while on the phone and end my call. It cant do that either. This phone is so frustrating. I called in support, they reset some things remotely and that made it worse! All my settings were reset, even sounds. I noticed my blocked calls and texts were also empty
I had a ton of numbers blocked. Overall, it beautiful but soooo challenging. I dont like it. I also miss the green color I had before in the S24 Ultra. Bring it back!!!
I had a ton of numbers blocked. Overall, it beautiful but soooo challenging. I dont like it. I also miss the green color I had before in the S24 Ultra. Bring it back!!!
Value
3
Response from Samsung USBy R&R Team, April 21, 2026
Hello Ishametoo, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We completely understand how frustrating it is when your device is not operating as intended or expected, and causing interruption for your work needs. We have provided links to resources to help you with the audio you mention causing frustration, and with your camera features. We have also provided a link to an article to help you with the notifications not coming through to your device. We have lastly provided a link to the Samsung Support Team to assist you further with the lost data you mention. We appreciate you being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Apps on Samsung phone or tablet are not sending notifications
https://www.samsung.com/us/support/troubleshoot/TSG10001486/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Apps on Samsung phone or tablet are not sending notifications
https://www.samsung.com/us/support/troubleshoot/TSG10001486/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has great picture and sound
on April 20, 2026
Posted by: Calldot041966
[This review was collected as part of a promotion.] The "Galaxy AI" is predictive to what you want to do". This make your task easier and your day brighter.
The phone comes with 512 GB memory. This is great for gaming, and pictures and their modifications. The stylus comes in handy to for memos, pictures, lists, and magnification.
The phone comes with 512 GB memory. This is great for gaming, and pictures and their modifications. The stylus comes in handy to for memos, pictures, lists, and magnification.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on April 23, 2026
Posted by: Andy64m
[This review was collected as part of a promotion.] Love this new Samsung, don't really use the AI. I had the fold 6 but the aspect ratio for me was wrong.
Value
5
Response from Samsung USBy R&R Team, April 23, 2026
Hi there Andy64m, thank you for sharing your experience of your Samsung Galaxy S26 Ultra. We are pleased to hear that you are happy with the display design, and enhanced features of your device. We hope you'll reach out to us again in the future if you have additional feedback you would like to share with us, or if any questions arise as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone ever 🤳
on April 23, 2026
Posted by: Dre1snap
[This review was collected as part of a promotion.] Good job samsung 👏 🤳🤳🤳🤳🤳🤳🤳🤳🤳🤳🤳🤳🤳🤳🤳🤳
Value
5
Response from Samsung USBy R&R Team, April 23, 2026
Hey there Dre1snap, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are ecstatic to hear how much you are loving this new device. We have provided links to resources to assist you in fully exploring your new device, customizing the device to your usage, and answering any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
What an amazing product (S26 Ultra)
on April 25, 2026
Posted by: S26Lover
[This review was collected as part of a promotion.] While I have a lot to learn about all the amazing things the S26 Ultra does, I can say for sure that it is more terrific than I could have imagined. It does a lot for me that I used to have to do for myself before. It keeps a list of my passwords. It uses Galaxy AI to make things easy and fast. The S26 Ultra is definitely in a class by itself.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the user ability and smoothness of feathu
on April 28, 2026
Posted by: Cutitdown
[This review was collected as part of a promotion.] Having galaxy AI at your fingertips makes daily uses much faster and easier. Never really took advantage until now and I couldn't have picked a better time to start. Been a long time supporter of any Samsung mobile device!!!! Using my phone everyday for work on the go 24/7.
Value
5
Written by a customer while visiting Samsung US