Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Average customer rating
4.8
(12,248 Reviews)
Rating breakdown 12,248 reviews
5 Stars
10,747
4 Stars
1,213
3 Stars
181
2 Stars
42
1 Star
65
66%of customers recommend this product.
(
80 out of
121)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Customer Rating
3
This product is fine not exceptional.
on June 9, 2026
Posted by: Stepup
[This review was collected as part of a promotion.] The phone is fine in too many ways. Lots of hidden features. Options that have to be unlocked, not already applied. You have to dig in and unlock things like better camera features. Why not have already set. I you like thinking your are discovering some top secret settings. Then this phone is for you. If your phone doesn't die as you seek this options. Battery life is not great if you use your phone a lot .
It does process well.
It does process well.
Value
3
Response from Samsung USBy R&R Team, June 9, 2026
Hi there Stepup, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We completely understand that upgrading to a new device can come with a learning curve and cause frustration as you work to align the setting options to your preferences. We have provided links to resources to help you maximize the battery life, discover the features of Galaxy AI, and different camera settings. We have also provided a link to the complete manual to help you with the different setting options. Lastly, we have provided a link to the Samsung Support Team to assist you if you continue to experience frustrations with the battery, or you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
I absolutely love everything about it and the pics
on June 9, 2026
Posted by: Jessica
[This review was collected as part of a promotion.] I love the way everything about my Galaxy S26 Ultra. The size the camera just t perfect
Value
5
Response from Samsung USBy R&R Team, June 9, 2026
Hey Jessica, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We love hearing how much you love all of the amazing capabilities and features available on your device, and that you are loving the usage of the camera every day. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
One of the most amazing devices yet.
on June 9, 2026
Posted by: Kikin69
[This review was collected as part of a promotion.] I changed my two S23 devices and it was the best decision I ever made. The S26 Ultra is another level in advanced technology and features. Its AI is spectacular, you can do anything you want with editing photos and videos. Its speed is super and it brings more features that make your life easier. My experience can say that it has been 100% positive. Another thing is the battery charging speed is super fast. Now I enjoy my device to the fullest. Review: From the Galaxy S23 to the S26 Ultra – Was it Worth the Upgrade? (My 100% Honest Experience)
Trading in my two S23 devices for the new Samsung Galaxy S26 Ultra has been, without a doubt, the best tech decision I have ever made. After putting it to the test, I can confidently say that my experience has been 100% positive. This generational leap isn't just a minor update; it takes performance and convenience to a whole new level.
🚀 What Stands Out the Most in Daily Use
Mind-Blowing Speed: The processor is an absolute beast. The phone flies through tasks instantly, no matter how many apps you have open or how heavy the workload is. The fluid performance is next-level.
Spectacular AI Features: Galaxy AI is incredible. The photo and video editing tools feel like magic—you can erase objects, extend backgrounds, and enhance shots in seconds like a total professional.
Super Fast Charging & Battery: This is a massive quality-of-life upgrade. The battery charging speed is blazing fast now.
Trading in my two S23 devices for the new Samsung Galaxy S26 Ultra has been, without a doubt, the best tech decision I have ever made. After putting it to the test, I can confidently say that my experience has been 100% positive. This generational leap isn't just a minor update; it takes performance and convenience to a whole new level.
🚀 What Stands Out the Most in Daily Use
Mind-Blowing Speed: The processor is an absolute beast. The phone flies through tasks instantly, no matter how many apps you have open or how heavy the workload is. The fluid performance is next-level.
Spectacular AI Features: Galaxy AI is incredible. The photo and video editing tools feel like magic—you can erase objects, extend backgrounds, and enhance shots in seconds like a total professional.
Super Fast Charging & Battery: This is a massive quality-of-life upgrade. The battery charging speed is blazing fast now.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
it's a shame they didn't improve cameras.
on March 13, 2026
Posted by: dobetterysammy
[This review was collected as part of a promotion.] I'm dissatisfied with samsung the cameras are a joke and dont look any better than previous generations. save your money and don't buy the s26 ultra.
Value
1
Response from Samsung USBy R&R Team, March 13, 2026
Hello there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We completely understand how disappointing it can be when you have a new device that is not meeting your expectations. We have provided a link to an article to help you capture the best possible photos and videos with your device, and to the complete manual to help you discover the ways Galaxy AI can help you edit and play your photos and videos like never before. We would love to hear from you again in the future if you have additional feedback on features you would like to see in future generations of devices. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
Nit worth the money
on May 6, 2026
Posted by: Censored customer
Phone sucks! Eliminated headphones jack,forcing you to buy ear buds that cause cancer, no way too easily take a screenshot because the buttons are on the same side! Tons of useless apps that I'll never use!
Will update when I can't find other things I can't do!
Will update when I can't find other things I can't do!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, May 7, 2026
Hello there, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We understand our customers have different preferences for using their chosen device. If you are wanting to use wired headphones with your device, we have provided a link to the Samsung Support Team to help you with the steps you would need to take, and accessories you would need to accomplish this experience. We have also shared a link to the complete manual to help you with the hand swipe gesture you can use to capture a screenshot without the buttons, and help you best align the settings of your device to your preferences. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
It's definitely Blue!
on March 12, 2026
Posted by: Purple Professional
from Fort Worth, TX
Enough said, I sent it back! Beware purple lovers!
Response from Samsung USBy R&R Team, March 13, 2026
Hi there Purple Professional, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We understand that it can be disappointing when you are expecting a certain appearance on your device that is not met when you first see your new phone. We do recommend protective cases on all devices and this can be a way to help you acheive the appearance you are looking for to express your personal sense of style. Please, reach out to us again any time you have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on March 31, 2026
Posted by: Scorpiomuva89
[This review was collected as part of a promotion.] I love this phone it's photos are amazing, it's sleek and very fast. I love the privacy screen built in instead of having to purchase one it's really fast as well. My only negative is the buttons on the side stick a lot thats the reason for 4 stars
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
I should have kept my s24 ultra
on March 13, 2026
Posted by: Cleveland561
[This review was collected as part of a promotion.] I was so excited about the s26 ultra. The battery in this new phone, it does not hold up all day even with the same settings.I had in my s24 ultra. They removed all of the functions of the spen the bluetooth so you can't control your camera anymore. The cameras are a lot better, a lot clearer. M the AI is completely up-to-date but I need a battery that can last me full day.
Value
2
Response from Samsung USBy R&R Team, March 13, 2026
Hello Cleveland561, thank you for taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We know how important the lasting battery life of your device is to you. Your device is designed to learn your consumption habits over a short period of usage, and adjust automatically to maximize the battery life. This process is helped along by letting the battery run rather than being connected to power for prolonged periods of time during the day. We have provided links to troubleshooting guides to assist you in maximizing the battery life manually if your battery does not adjust as intended. We have also shared a link to an article to help you with the redesigned S Pen features available on your device. Lastly, we have provided a link to the Samsung Support Team to assist you if you continue to experience frustrations or you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US