Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Average customer rating
4.8 out of 5
4.8
(12,244 Reviews)
Open Ratings Snapshot
Rating breakdown 12,244 reviews
5 Stars
10,745
4 Stars
1,211
3 Stars
181
2 Stars
42
1 Star
65
66%of customers recommend this product. 
(
80 out of 121
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Customer Rating
4 out of 5
4
Nice Upgrade From S22 Ultra
on April 16, 2026
Posted by: Fivefooter
[This review was collected as part of a promotion.] Glad the curved edges are gone, and the newer size. Makes the phone feel more solid and durable.
Takes a little bit to get used to the new spen.
One of the kool new features is you can have 2 esims active and working at the same time.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great phone!
on May 4, 2026
Posted by: HonestT38
[This review was collected as part of a promotion.] I upgraded from a S22 Ultra to the new S26 Ultra.... And wow, what a difference! Screen clean and flat (which I prefer the flat edges), very fast and lots more memory/ram. I use Galaxy AI a lot more now and it's wonderful. I have always loved the Samsung Galaxy lines. New privacy screen option is *chef's kiss*.
Only downside is the 5000mh battery life is the same from my S22U, but still has a lot of power life!!
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 4, 2026
Hey HonestT38, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are pleased to hear that there are many features on your new device that you are truly loving every day including the new Privacy Display. We appreciate you sharing your preference for larger battery capacity in the future, and hope you'll reach out to us again in the future if you have additional feedback you would like to share with us. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Fingerprint sensor terrible and general performanc
on May 10, 2026
Posted by: MICHAEL
from Crofton, MD
The fingerprint sensor on the S26 Ultra is terrible. Only works about 10% of the time. I wish I did not buy this phone and stuck with my S21 Ultra. I really don't see any performance increases from my S21. As of now, this will probably be my last Samsung phone.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, May 11, 2026
Hello Michael, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We know how distressing it can be when your device is not meeting your expectations in functionality. We have provided a link to a troubleshooting guide to help you with the fingerprint reader of your device. We have also provided links to resources to help you with the upgraded features of your device including Galaxy AI and your Privacy Display. We have lastly, provided a link to the Samsung Support Team to assist you if you continue to experience frustrations, or have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Samsung s26 ultra
on May 22, 2026
Posted by: Tootie
[This review was collected as part of a promotion.] This phone would've been a awesome phone line but when samsung took away consumers freedom of choice it placed a bitter sweet taste in my mouth and if samsung keep this up with Google then I'm afraid that I'm going to have to jump ship cause the appearance of the phone is a typical samsung design.
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 26, 2026
Hi Tootie, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We know how important it is to be able to customize your device to best align to your wants and needs. We have provided a link to the complete manual for your device to aid you in adjusting the settings to align to your preferences. We have also provided a link to the Samsung Support Team to assist you if you have any questions as you continue using your new device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
S pen sucks now.
on May 21, 2026
Posted by: Highfive
Buyers remorse. I should have stayed with my s23 ultra.
Response from Samsung USBy R&R Team, May 22, 2026
Hi there Highfive, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We know how disappointing it can be when you have a new device that is not meeting your expectations, or when features you have used in the past have been changed. We have provided a link to an article to help you with the redesigned S Pen features of your device. We have also provided a link to the complete manual that highlights the hand gestures and voice commands that can be used with your camera shutter. We appreciate you being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Sad with samsung
on March 24, 2026
Posted by: Willie
A lot of money 💰 but the phone with 5000mh it's a joke a lot customer we need 7000mh
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, March 24, 2026
Hey Willie, thank you for your feedback on your Samsung Galaxy S26 Ultra. We know how important the lasting battery life of your device is, and not having your usage interrupted during the day to charge your device. This device is designed to adjust automatically to your battery consumption habits and maximize after a short period of usage. We have provided links to troubleshooting guides to help you maximize the battery life of your device at your convenience. We have also shared a link to the Samsung Support Team to assist you further if you experience frustrations with the battery of your device, or you have questions about the capabilities of your new device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Display hurts my eyes
on April 8, 2026
Posted by: Clay
from Tx
I loved this phone but unfortunately had to return it i love the size the battery was good the camere was a nice upgrade from the last phone i had felt good in my hand but the screen somthing about the screen it strains my eyes out. I can only use the phone for 5 to 10 minutes tops before I start getting a really bad headache so overall all good phone for some but not for me sadly the display was not the best you can see pixels its noticeable i really wish they would fix this but they wont and the Samsung message sad to see that the 26 dont have it and no longer will
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 9, 2026
Hello Clay, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how important the prolonged usage of your device is to you every day, and wanting to be able to view your device comfortably. The Privacy Display on your device is a setting that can be disabled or only enable during app usage you feel would be needed, to help prevent this irritation you mention experiencing. We have provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Horrible display panel
on March 23, 2026
Posted by: humour412
from MD
Display panel with new hardware tech to accommodate a privacy display feature causes very visible shimmering / fuzziness around characters or icons for example. Very uncomfortable to read any type of text. Phone was returned.
Response from Samsung USBy R&R Team, March 23, 2026
Hey Humour412, we appreciate you sharing your feedback on your Samsung Galaxy S26 Ultra. We know how important the clear viewing of your display is to you for prolonged usage, and being able to read your texts, emails, and additional materials. The new Privacy Display settings can be adjusted to only enable for specific apps and notifications to help you customize your experience for brightness and clarity you are seeking. We have provided a link to the Samsung Support Team for your convenience to assist you any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
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