Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Average customer rating
4.8
(12,244 Reviews)
Rating breakdown 12,244 reviews
5 Stars
10,745
4 Stars
1,211
3 Stars
181
2 Stars
42
1 Star
65
66%of customers recommend this product.
(
80 out of
121)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Customer Rating
4
Cool features. Privacy screen could be way better!
on May 30, 2026
Posted by: Purplerain
[This review was collected as part of a promotion.] My Samsung 26 Ultra+ is a good phone with some great features. The new privacy screen is not that great though. When I hold it in a way, so that the person next to me can't see what's on the screen, they can still see what's on the screen! Also, the touchscreen is "too" sensitive.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing features
on June 2, 2026
Posted by: Billybob
[This review was collected as part of a promotion.] I personally love the S26 ultra for its built in Galaxy Ai features like circle and delete and other features like built in privacy, perfect for doing things in secret. And the fact that it has a 200 mega pixel camera makes pictures become more stunning. With its powerfull chip inside made me love it even more. It also includes a slow-motion in the camera app which is useful when I want to catch a butterfly landing on leaf. The S26 ultra really made me think that this is the best phone in the market!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
best phone ever
on June 5, 2026
Posted by: Yisdiren
[This review was collected as part of a promotion.] ive had the phone for about 2 weeks now and it is amazing phone i went from a motorola to a samsung and the deferece is amazing the samsung health app has helped me lose a few pounds i paired it with a Samsung Galaxy watch FE for now may upgrade the watch soon Galaxy AI to screen calls is soo helpful
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung all the way, baby!!
on June 9, 2026
Posted by: Tashac85
[This review was collected as part of a promotion.] Always been a Samsung owner. Never will switch up.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Review of s26 ultra
on March 21, 2026
Posted by: Dobetter
[This review was collected as part of a promotion.] I have a lot of problems with the Samsung Galaxy s26 Ultra if I try to watch a video it will constantly try to put itself to sleep if I'm not watching a video and just set it down it stays on. Bigsby is a joke. With the galaxy AI I can't register my voice because all It keeps saying is did not recognize. So Bixby just turns on and off randomly but never answers to my voice when I say the wake up phrase. Speak into the microphone and then read what it writes afterwards most of the time is nowhere near what I said. And for having 12 gigs of RAM this thing is slow or it could just be the processor or everything about the phone that makes it slow. And yes I have it switched on to where it's not supposed to turn off or go to sleep while you're watching it a lot of the apps are buggy. I would like to play some games on it but I'm not even going to try because it probably just make it crash way too much for it. So far I've only had a week but I'm not too happy with it it would be nice if this review mattered somehow but I know you guys are just going to look at it shrug it off and start worrying more about your pockets again, and to be honest I should have stuck with my last Galaxy phone too late now.
Value
1
Response from Samsung USBy R&R Team, March 22, 2026
Hello Dobetter, thank you for your feedback on your Samsung Galaxy S26 Ultra. We know how frustrating it is when you have a new device that is not functioning as intended or expected. We have provided links to articles to help you maximize the speed of your device and responsiveness of your display. We have also provided links to the Samsung Support Team and your warranty information to help you work towards a resolution for the voice recognition and features that are not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
The product did not hold a charge/defective
on March 7, 2026
Posted by: Unhappy
[This review was collected as part of a promotion.] Worst experience with Samsung! I always have had a positive experience, except on this purchase. The phone lasted me less than 24hrs. I charged it overnight and it only charged to 70 percent, in less than 2 hrs the battery was down to 20 percent. The whole time the phone is overheating, hot to the touch. I called to get the issue resolved, worst options given to solve issue/ nothing was resolved. Returned item. The phone is so expensive, not worth the headache.
Value
1
Response from Samsung USBy R&R Team, March 9, 2026
Hello there, thank you for taking time out of your day to share your experience of your new Samsung Galaxy S26 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations. The battery is designed to learn your consumption habits after a short period of time and maximize automatically and may seem to not last initally as this process unfolds. We have provided links to articles to help you maximize the battery life of your device manually. We have also provided a link to a troubleshooting guide we have available to keep the optimal temperature of your device. Lastly, we have provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing speed great quality when taking pictures!!
on May 17, 2026
Posted by: Eddiezero
[This review was collected as part of a promotion.] Great device I love using it. Enjoy using this device daily
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Fail
on May 25, 2026
Posted by: BR S26 Ultra
from Adel, Iowa
Still does not work properly with Android auto. At this point I don't think it ever will. Even Bluetooth it disconnects a few times at first. Very disappointed.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, May 26, 2026
Hello BR S26 Ultra, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We know how important specific features and capabilities of your device are to you every day for safety and ease of use. We have provided links to a few resources to help you with the connection of your device to Bluetooth and your car. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with the connection of your device. We appreciate you being a Samsung customer. -Elizabeth
Unable to connect Galaxy phone to a car
https://www.samsung.com/us/support/troubleshoot/TSG10001557/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Unable to connect Galaxy phone to a car
https://www.samsung.com/us/support/troubleshoot/TSG10001557/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US