Best Buy - Samsung - Galaxy S26 Ultra 256GB - White (Verizon) customer reviews - product reviews

Customer reviews from Samsung US

Samsung - Galaxy S26 Ultra 256GB - White (Verizon)

Average customer rating

4.8

(12,244 Reviews)

Rating breakdown 12,244 reviews

5 Stars

10,745

4 Stars

1,211

3 Stars

181

2 Stars

1 Star

66%of customers recommend this product.

(

80 out of 121

)

Best Buy Privacy Policy

Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - White (Verizon)

Customer Rating

Unexpected huge disappointment

on March 23, 2026

Posted by: Suca

from Seattle

It seems like I may be one of the few people who can’t adapt to the latest Samsung display changes. I’ve tried what I believe are all the available settings and adjustments (all privacy settings kept turned off) , but this screen consistently causes headaches, eye strain, and even dizziness with extended use.

I’ve been using Samsung phones for years, and this is the first time I’ve experienced anything like this. Unfortunately, it makes the device unusable for me.

Since I already shipped my trade-in device, my old phone is gone and I am left with an unusable device, which I’ll now have to try to sell and look elsewhere for a replacement.

I’m very disappointed with Samsung’s “improvements,” as this experience has been a major step back for me compared to previous devices

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, March 23, 2026

Hey Suca, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how vital it is to be able to use your device for prolonged periods of time comfortably. If you have not done so already, you can try enabling the eye comfort shield setting on your device to see if this helps with the comfortable viewing. We have provided a link to the Samsung Support Team to assist you further if this does not help you resolve this matter, and you are seeking additional options. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

Customer Rating

S26 ultra screen/display

on March 21, 2026

Posted by: Over 15 year Samsung user

from Seattle Washington

Is anyone else having issues with the screen? It's worst when reading but feels like ive been cutting onions.

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, March 21, 2026

Hello there, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We completely understand how important the prolonged usage of your device is to you every day, and needing the appearance of your display to be comfortable. The new Privacy Display can change the appearance of the display of your device, and may need to be disabled during your periods of prolonged use. We have provided a link to the complete manual to help you adjust the settings of this feature to only enable for specific apps or notifications to help you get the best of both worlds with this feature. We have also provided a link to the Samsung Support Team if you continue to experience this matter with your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

Customer Rating

Looses signal

on March 26, 2026

Posted by: Signal

from Texas

The phone keeps loosing all signal bars when im in phone calls fix this bug porfavor.

Response from Samsung USBy R&R Team, March 27, 2026

Hey Signal, thank you for your feedback on your Samsung Galaxy S26 Ultra. We know how important the uninterrupted usage of your device, and needing your phone calls to be reliable. We have provided links to a few troubleshooting guides to help you resolve this matter at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

Customer Rating

So far, so good - but still not perfect.

on May 15, 2026

Posted by: Mz January

from Bronx, New York

I'm a long time Samsung customer and recently purchased this phone as an upgrade from my Samsung s23 Ultra, which in itself is a beautiful phone, probably the best Samsung ever made. I never had any problems with it, other than the weight of it. It hurt to part with, but after three years, it was time to move on. I traded in that phone to get a discount on this one.

I'm very satisfied with how this phone is built. It has the durability I've come to expect, plus it performs well. It's a lot lighter weight-wise than my s23 Ultra, so that's a plus. I like the rounded corners in comparison to the boxy square ones that were prevalent on the Note/s22, 23 & 24 Ultras. Camera is okay but not necessarily an improvement over what I had. Phone calls come in crisp and clear, unless there's a problem on the other caller's end. The big attraction regarding this phone is the built in privacy screen, which is a good idea, however, when it's on, the viewing screen for the user doesn't appear to be as clear. Battery life is about average, but not any different (or better) than previous Ultras I've owned, however, it does charge really quickly. Don't really care about the Galaxy AI features, because I seldom use it.

I took off one star for a number of reasons: the design of the oversized camera/photo lenses in the back. They were already huge and with them on that "island" platform, it protrudes out even more. Add the lens protectors on top and that's added bulk. The phone already wobbles because of the size of the camera lens, the lens protectors make it even worse. Seems counterproductive to make a phone that is a little thinner and lighter but have camera lenses that stick out that far. Maybe in future models they will consider altering the design so the phone can lie a little more flush on a surface. Having Samsung messages taken away is not an improvement. I have concerns about how secure SMS and MMS texts are with Google Messages, and it seems to be a hassle to customize it to your liking. I had to go online to figure out how to set it up. I also wasn't aware that the 16 GB RAM was only available with the 1TB model. I brought the 512 GB model, expecting it and was disappointed to find that it was not there. Also as many others have lamented, the issue of the bluetooth not being connected with the SPen is a definite minus. I guess having the built in privacy screen was the trade off. However, I don't regret purchasing it. It's not a bad phone, but I guess I was expecting more.

I would recommend this to a friend!

Features

Performance

Design

Value

(click to see the video)

Written by a customer while visiting Samsung US

Customer Rating

I hate this phone

on April 29, 2026

Posted by: Notquitethirty

from Texas

I despise the 8.5 UI. The camera is significantly worse than the previous generation, with most of its options hidden to 'declutter'. I genuinely get better pictures taking screenshots of the camera than using the shutter button. The display is dimmer, and while the novely of the privacy screen button is nice and I do use it, Im not sure its worth the trade off of every time a light bounces off of it, I see every pixel in ful rainbow instead of my screen, with the privacy on Or off. Everything begs you to use AI on the phone. I do not want AI. I will never. Want. AI. I get apps downloaded without permission. I get ads for AI On My Phone Fron My Phone. Samsung forcing us to use google messages has destroyed the ability to search past topics, customize, etc. They're building everything for the illiterate, the boomers through genx, people who refuse to learn, toddlers and 10 year olds. And they somehow. For some reason. Made it so you can put the stylus in upside-down. Which can cause it to break. So that easy, useful motion to be able to slide it in is now as frustrating and annoying as trying to plug in a USBA on the first try. I hate this phone.

No, I would not recommend this to a friend.

Features

Performance

Design

Response from Samsung USBy R&R Team, April 30, 2026

Hi there Notquitethirty, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations in features and overall functionality. We have provided links to resources to help you with the different camera features to help you capture the best possible photos and videos, and disable the pop-up ads you mention causing frustration. We have also shared a link to the complete manual to help you disable any features you are not interested in using every day, and adjust the display settings to best align to your preferences. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

Customer Rating

Great phone with useful feature

on March 11, 2026

Posted by: mighty

[This review was collected as part of a promotion.] Still new on device, play it all day and everything was great, picture came out sharp and vivid color.

Value

Written by a customer while visiting Samsung US

Customer Rating

Nothing change from S25

on March 13, 2026

Posted by: Freddy

[This review was collected as part of a promotion.] Galaxy Ai was useless at this time nothing is chamge from my S25 ultra privacy screen makes phone darker not worthed a switch

Value

Response from Samsung USBy R&R Team, March 13, 2026

Hello Freddy, thank you for your feedback on your Samsung Galaxy S26 Ultra. We know how important it is to feel that you are getting a device that feels fun and helpful to use for a range of tasks every day, and that you feel is a good investment for the future. We have provided a link to the complete manual for your device to help you with all of the new and updated features of your device. We have also shared a link to the Samsung Support Team to assist you if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

Customer Rating

Amazing phone

on April 20, 2026

Posted by: Kakouris

[This review was collected as part of a promotion.] Amazing capabilities with galaxy ai, change or create whatever you like, you dont like your outfit? Change it with ai

This phone is amazing and I come from a s25 ultra

Value

Written by a customer while visiting Samsung US

Showing 1329-1336 of 12244 results

<< 1 ... 165 166 167 168 169 ... 1531 >>