Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Average customer rating
4.8 out of 5
4.8
(12,243 Reviews)
Open Ratings Snapshot
Rating breakdown 12,243 reviews
5 Stars
10,744
4 Stars
1,211
3 Stars
181
2 Stars
42
1 Star
65
66%of customers recommend this product. 
(
80 out of 121
)
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Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Customer Rating
5 out of 5
5
The best on the market
on April 24, 2026
Posted by: Mau8977
[This review was collected as part of a promotion.] I have always used samsung devices my whole life, I have tried different models with different features, and all of them have been amazing. Especially the Samsung Galaxy S26 Ultra that I have been using for one day now, and it feels incredible, I had never experienced this level of smoothness in a Device. The new features Samsung included this year, the "Galaxy AI" has gone above and beyond, I can't even believe all the stuff I can do and customize with my phone, it just feels like we are in the future. One day hasn't been enough to review all its amazing features, I am excited and looking forward to discover everything that this S26 Ultra has to offer.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 24, 2026
Hi there Mau8977, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are thrilled to hear how amazed you have been by the enhanced features and capabilities of your device including Galaxy AI, and that this device feels like a leap in to the future. We have provided a link to the Samsung Support Team to assist you further any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing camera!
on April 29, 2026
Posted by: Flyboy2026
[This review was collected as part of a promotion.] Galaxy AI allows me to improve on the pictures, by removing unwanted artifacts or even people from a scene. Also, we can do all sorts of improvements and add things to celebrate an occasion!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 30, 2026
Hey Flyboy2026, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are thrilled to hear that you are enjoying using Galaxy AI to enhance your experience with your camera, and for your celebrations. We have provided a link to the complete manual to help you with additional features like the new Privacy Display. We have also shared a link to the Samsung Support Team to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy 26 ultra by far the most amazing phone ever
on April 29, 2026
Posted by: AMartinez430
[This review was collected as part of a promotion.] The features and tips for this new device i purchased is off the wall amazing. So much to learn and so much tips to help me get through better understanding of this phone. Its amazing.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 30, 2026
Hi there AMartinez430, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear that you are having such a wonderful experience with your device, and that you are enjoying the exploration of your device. We have provided a link to the complete manual for your convenience to help you fully discover the capabilities of your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if you have any questions along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Disappointed with Google text message
on April 30, 2026
Posted by: Cocosharp
I just bought the Galaxy s26 Ultra phone and I just really wish I had stayed with the Galaxy S21 that I had. Although, I'm sure I would have constantly be thinking about getting an updated phone. I cannot comment much on the features because Although I'm satisfied with the camera my s21 phone also took good pictures. I'm actually really disappointed with the texting app. I'm a serious texter. I text way more than I talk. This phone came with Google messaging app pre installed. If I wanted to download the Samsung text app which in the play store you can find many but they all come with ads. Google message doesn't allow to schedule a text to 20 people. Of course, I text more than 20 and I don't mind sending another text to get another 15-20 people to text. But I do mind that I have to go one by one down my phone book to schedule a message. And it's tedious because everything I have to start from the beginning of the phone book to schedule the message. Start from the top all over again as I go down the list. So frustrating. I hate this phone! And I can't return it because I had 15 days to return it. That doesn't give you enough time to adjust to the new features. But one thing f I r sure the Google message app is trash. It's supposed to be more advanced but I would gladly go to my old phone If I wasn't already in debt to purchase this phone. I HATE THIS PHONE!
Response from Samsung USBy R&R Team, April 30, 2026
Hi there Cocosharp, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We completely understand upgrading to a new device can come with a learning curve that causes frustration as you make adjustments to gestures and capabilities. We have provided a link to the complete manual to help you best align the settings to your preferences. We have also shared links to articles to help you with the camera features and features of Galaxy AI. Lastly, we have provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S Pen and battery transformed my workflow
on May 12, 2026
Posted by: S26DailyDriver
[This review was collected as part of a promotion.] I use my Galaxy S26 Ultra primarily for work — drafting documents, reviewing PDFs, coordinating with clients, and managing projects on the go. The S Pen has been the standout feature. Marking up contracts and reviewing files directly on the screen has cut down the back-and-forth I used to need with my laptop. Handwritten notes convert cleanly, and the latency feels essentially zero.
The display is excellent for long reading sessions. Whether I am working through dense documents or proofing website copy, text stays sharp and the anti-glare finish actually holds up outdoors. Battery life comfortably gets me through a full day of heavy use, which matters when I am bouncing between meetings, calls, and travel.
Performance has been smooth across everything I throw at it — split-screen multitasking with email and a PDF reader, video calls, photo editing, and the occasional gaming break in the evening. The cameras are a noticeable step up, especially in low light, which has been useful for documentation work where lighting is unpredictable.
A few smaller things I appreciate: the in-display fingerprint sensor is fast and reliable, the haptics feel premium, and the build quality is reassuring given how often this phone ends up tossed into a bag or pocket.
After several weeks of daily use, this device has genuinely changed how mobile my workflow can be. It is the first phone that has let me leave the laptop behind for short trips without compromise.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 12, 2026
Hey S26DailyDriver, thank you for your feedback on your Samsung Galaxy S26 Ultra. We love hearing how much you are finding this device so useful for work and personal needs, and that the display, speed, and enhanced features add so much value to your experience every day. We have provided a link to the Samsung Support Team for your convenience. They can assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Sooo very disapointed
on May 14, 2026
Posted by: Alex
from Phila PA
This phone was promised to be the best phone ever, rivaling and besting the i-phone for the camera.....it is a colossal disappointment! My Motorola phone camera was just as "good"....nothing superior abt the phone, except the price. Way too many "features" which the average person wld never use.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, May 14, 2026
Hello Alex, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We understand it can take time to fully discover and align a new device to your preferences, and we would love to assist you. We have provided a link to an article to help you with the different camera settings for the best possible photos and videos. We have also provided a link to the complete manual for your device to help clear up and frustrations or confusions you are experiencing with the settings. We have lastly, provided a link to the Samsung Support Team to assist you any time you have questions, or believe your device may not be functioning as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not what I expected
on May 21, 2026
Posted by: Stormi70
[This review was collected as part of a promotion.] Phone transfer was not smooth. Had to attempt twice. Once completed, it was still missing several apps
Home screen did not populate from my last phone and had to manually add my apps. Then phone seems to freeze often. Annoying and unwanted search bar defaults to yahoo.com and cannot be disabled and cannot figure out to switch it to Google. Pages take longer to load and sometimes do not load at all. I've had to reboot several times in less than a week.
Samsung please help!!
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 21, 2026
Hi there Stormi70, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how frustrating it is when your device is not operating as intended or expected. We have provided a link to the complete manual for your device to aid you in customizing and aligning the settings to your preferences. We have also shared a link to the Samsung Support Team for your convenience if you prefer assistance through chat. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazin new phone
on June 9, 2026
Posted by: Southern9211
[This review was collected as part of a promotion.] All the new updates great easy for everyone to use and be safe
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 9, 2026
Hi there Southern9211, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so happy to hear that you are so pleased with the enhanced capabilities and amazing features of your device. We have provided a link to the Samsung Support Team to assist you if any questions arise as you continue using your phone. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
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