Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Average customer rating
4.8
(13,113 Reviews)
Rating breakdown 13,113 reviews
5 Stars
11,463
4 Stars
1,316
3 Stars
201
2 Stars
52
1 Star
81
65%of customers recommend this product.
(
84 out of
130)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Customer Rating
5
Phones great it's been awesome love the galaxy ai
on June 30, 2026
Posted by: Will33
[This review was collected as part of a promotion.] Seriously a great phone love the galaxy ai really makes day to day life that much easier
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
New phone I love it
on June 30, 2026
Posted by: BLUEEYES
[This review was collected as part of a promotion.] I love my new phone. Still learning how to operate it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use and great quality
on June 30, 2026
Posted by: Mombomber
[This review was collected as part of a promotion.] I have not tried the galaxy ai feature yet, but i finally traded in my old phone that i have had for 6 years. It was super easy to transfer all my info over and just carry on. I live the color, the look, the speed
The camera is amazing!
The camera is amazing!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The pen doesn't work same last model
on June 30, 2026
Posted by: Ed70S70
[This review was collected as part of a promotion.] GALAXY AI is amazing, easy and professional, new style
Value
3
Response from Samsung USBy R&R Team, July 1, 2026
Hi there Ed70S70, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you are happy with the features of Galaxy AI and additional capabilities of your new device. We have provided a link to an article to help you with the redesigned S Pen features you can integrate in to your usage. We have also provided a link to the full manual to help you best align the device to your preferences. Lastly, we have provided a link to the Samsung Support Team to assist you if you have any questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Has a bunch of great features
on June 30, 2026
Posted by: Reaper
[This review was collected as part of a promotion.] Almost everytime i go to camera or Snapchat camera you can feel the camera twitching. I dont know if its just my phone. I've used a little bit of the galaxy AI features but haven't gotten to deep in to it
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Galaxy S26 Ultra: My Experience
on June 30, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] The phone is good overall. I upgraded from the Galaxy Note20 Ultra 5G to the Galaxy S26 Ultra. To be honest, I've run into a few issues that I never had with the Note20. For example, the phone sometimes freezes, and I have to restart it.
Another thing I don't like is that when I close an app, it doesn't actually close—it just disappears from the screen. When I open it again, it's still exactly where I left it. I think this is one of the reasons the new phone feels slower over time.
Also, the fact that there's no microSD card slot is something I really dislike. I'm always worried that if the phone ever gets damaged or stops working, I could lose everything stored on it.
Value
3
Response from Samsung USBy R&R Team, July 1, 2026
Hi there Besarhoxha, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra. We know upgrading to a new device can come with a bit of a learning curve, and cause frustration as you work to discover and align the device to your usage. We have provided a link to an article to help you troubleshoot the freezing you mention experiencing. If you believe your device is slowing down because of apps being open in the background you can manually close the apps, and we have provided a link to an article to help you adjust the refresh rate for higher speeds. We have lastly, provided links to the full manual and the Samsung Support Team to assist you with the exploration of your device, and answer any questions you may have about data backups and storage expansion. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy AI is amazing
on June 30, 2026
Posted by: NJGeorge
[This review was collected as part of a promotion.] Started editing some photos over the weekend and GalaxyAI is amazing!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great
on June 30, 2026
Posted by: Shan93
[This review was collected as part of a promotion.] I love Samsung phones. These are the only phones that I use.
Value
5
Written by a customer while visiting Samsung US