Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Average customer rating
4.8
(12,242 Reviews)
Rating breakdown 12,242 reviews
5 Stars
10,743
4 Stars
1,211
3 Stars
181
2 Stars
42
1 Star
65
66%of customers recommend this product.
(
80 out of
121)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Customer Rating
5
Its a solid device
on April 23, 2026
Posted by: Casey686
[This review was collected as part of a promotion.] The Samsung Galaxy S26 Ultra is a polished phone that delivers where it matters most. The performance is fast and smooth, the battery easily lasts all day, and the massive 6.9-inch display looks fantastic in any lighting. The 200MP camera system stands out with sharp detail and excellent zoom, making it one of the best phones for photography right now.
While it’s more of an incremental upgrade than a huge leap, the added Galaxy AI features and refined design make it feel modern and capable. Overall, it’s a powerful, reliable premium phone that does almost everything really well.
Value
5
Response from Samsung USBy R&R Team, April 24, 2026
Hi there Casey686, thank you for sharing your experience of your Samsung Galaxy S26 Ultra. We are so pleased to hear that you are so pleased to hear that you are enjoying the larger display size, camera quality, and added Galaxy AI features. We have shared a link to the Samsung Support Team to assist you further if you have questions as you continue using your new device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phone in my experience
on April 27, 2026
Posted by: Whpmgr
[This review was collected as part of a promotion.] I have been a Galaxy owner for over 20 years. I prefer them. I just got this phone 2 weeks ago. The camera is awesome. Easy to use and very capable. The Operating system is 2ndcto none. It brings up apps so fast, hasn't crashed yet and I have tried to crash it. The screen image is so crisp. Streaming is a breeze. I play games on it all day and there is still battery left when I lay down to sleep. The alarm wakes me effortlessly and the calender alerts me for all of my important events. What more could anyone ask for. I have as much memory as my Samsung laptop. I Love It!! dates . I love how Samsung AI helps me find things throughout the day and the phone works flawlessly with my Android Auto
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Still getting to know it
on May 5, 2026
Posted by: RockinCowgirl
[This review was collected as part of a promotion.] So far I'm really liking this phone. I'm still figuring out the new settings & where things have been moved to but overall it's good.
Value
4
Response from Samsung USBy R&R Team, May 6, 2026
Hi there RockinCowgirl, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are happy to hear that this device has made such a great inital impression on you. We have provided a link to the complete manual to help you fully explore your new device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you further if you have questions during your usage of your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
1
Completely disappointed!
on May 21, 2026
Posted by: MEISHA
[This review was collected as part of a promotion.] The galaxy AI was about the same as my s24 ultra.
I TRIED THE SAMSUNG GALAXY S26 ULTRA TO TRADE IN MY S24 ULTRA AND I SENT THE S26 ULTRA BACK! ONE OF THE REASONS WAS GOOGLE MESSAGES WAS THE ONLY OPTION ON THERE, WE SHOULDN'T HAVE TO ACCEPT THAT! I CAN SEE ON A GOOGLE PIXEL PHONE, BUT THESE ARE SAMSUNG PHONES! I DOWNLOADED AN APK FOR SAMSUNG MESSAGES, BUT NOW YOU HAVE THIS PERMANENT MESSAGE THAT IT IS GOING AWAY IN JULY! I WANT THAT MESSAGE GONE TOO!
THE NEW GALAXY S26 ULTRA WAS SOOOO DISSAPOINTING!
- GOOGLE MESSAGES WAS THE ONLY OPTION
- THE S-PEN IS CURVED WITH THE CORNER OF THE PHONE SO YOU HAVE TO LOOK WHICH WAY YOU ARE PUTTING IT BACK IN, I USE MY SPEN ALL THE TIME AND IF ITS AT NIGHT I DONT WANT TO BE STRUGGLING TO FIGURE OUT WHICH WAY ITS FACING!
- IT OVERHEATED WHEN I WAS SETTING IT UP
- THEY WHEN BACK TO ALUMINUM INSTEAD OF TITANIUM LIKE THE S24 ULTRA HAS!
I TRIED THE SAMSUNG GALAXY S26 ULTRA TO TRADE IN MY S24 ULTRA AND I SENT THE S26 ULTRA BACK! ONE OF THE REASONS WAS GOOGLE MESSAGES WAS THE ONLY OPTION ON THERE, WE SHOULDN'T HAVE TO ACCEPT THAT! I CAN SEE ON A GOOGLE PIXEL PHONE, BUT THESE ARE SAMSUNG PHONES! I DOWNLOADED AN APK FOR SAMSUNG MESSAGES, BUT NOW YOU HAVE THIS PERMANENT MESSAGE THAT IT IS GOING AWAY IN JULY! I WANT THAT MESSAGE GONE TOO!
THE NEW GALAXY S26 ULTRA WAS SOOOO DISSAPOINTING!
- GOOGLE MESSAGES WAS THE ONLY OPTION
- THE S-PEN IS CURVED WITH THE CORNER OF THE PHONE SO YOU HAVE TO LOOK WHICH WAY YOU ARE PUTTING IT BACK IN, I USE MY SPEN ALL THE TIME AND IF ITS AT NIGHT I DONT WANT TO BE STRUGGLING TO FIGURE OUT WHICH WAY ITS FACING!
- IT OVERHEATED WHEN I WAS SETTING IT UP
- THEY WHEN BACK TO ALUMINUM INSTEAD OF TITANIUM LIKE THE S24 ULTRA HAS!
SO I AM STICKING WITH THE S24 ULTRA, I WANT THE MESSAGE ABOUT SAMSUNG MESSAGES GONE AND I WANT THE OPTION TO KEEP SAMSUNG MESSAGES!
Value
1
Response from Samsung USBy R&R Team, May 22, 2026
Hello Meisha, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We know upgrading to a new device can come with a learning curve for the changes, and cause frustration along the way. We have provided a link to an article to help you troubleshoot the temperature of your device at your convenience. The transition from Titanium to Armor Aluminum for the device to help provide a more lightweight feel in your hand, while providing durability as well. We have also provided a link to the complete manual to help you with the changes to the messaging app and other software on your device. Lastly, we have provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
4
S26 Ultra So Far
on June 10, 2026
Posted by: Namron
[This review was collected as part of a promotion.] Really like the and it operates smoothly and the new features are nice. My only complaint is the back camera does not allow your phone to sit flush on a flat surface because the cameras stick out. Other than that I really enjoy it. I am getting used to the Galaxy AI, so far it is exceeding expectations.
Value
4
Response from Samsung USBy R&R Team, June 10, 2026
Hi there Namron, thank you for providing feedback on your Samsung Galaxy S26 Ultra. We are happy to hear that you are pleased with the enhanced capabilities and available features of your new device. We have provided a link to the Samsung Support Team to assist you with protective case options that can help balance your device and protect the camera lenses. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Fingerprint sensor is the worst
on April 28, 2026
Posted by: Phillyphan75
from Wasilla, AK
The fingerprint sensor is so bad on this phone it literally makes me want to throw the phone in the trash. I've been using and loved Samsung phones for over ten years but this issue has me looking at other phones. I can only hope Samsung is taking this issue seriously and can push a software update out to fix it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, April 29, 2026
Hi there Phillyphan75, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know how important it is to be able to unlock your device with ease when needed. We have provided a link to a troubleshooting guide to help you work towards a resolution for this experience. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues, or you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
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Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
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Written by a customer while visiting Samsung US
Customer Rating
5
Love the upgrade
on March 29, 2026
Posted by: El_OsOaZulE
from Salem, Oregon
The camera is awsome. Great features, clear photos and good zoom. The display is big and has vivid colors. Love the new privacy feature and it out performs all the other phones I have!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Features lost!
on March 22, 2026
Posted by: None
I can't even paste out of a text message. This really sucks big time.
Very hard if not impossible to use voice to text and try to add punctuation even as simple as a period very harder to use than my Galaxy s20 Ultra.
What happened to my $30 discount and the other benefits I should have since I wasted 1500+.
Why in hell is the annoying underscore added to perfectly good words like" happened" above.
Not happy at all. Why the lost features?
Very hard if not impossible to use voice to text and try to add punctuation even as simple as a period very harder to use than my Galaxy s20 Ultra.
What happened to my $30 discount and the other benefits I should have since I wasted 1500+.
Why in hell is the annoying underscore added to perfectly good words like" happened" above.
Not happy at all. Why the lost features?
Response from Samsung USBy R&R Team, March 23, 2026
Hey None, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We know it can be frustrating when your device is not meeting your expectations or operating as expected. We have provided links to the complete manual and the Samsung Support Team to help you best align the settings to your preferences, troubleshoot any frustrations, or answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung Community
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Written by a customer while visiting Samsung US