Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Average customer rating
4.8
(12,975 Reviews)
Rating breakdown 12,975 reviews
5 Stars
11,337
4 Stars
1,304
3 Stars
201
2 Stars
52
1 Star
81
65%of customers recommend this product.
(
84 out of
130)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Customer Rating
3
The pen doesn't work same last model
on June 30, 2026
Posted by: Ed70S70
[This review was collected as part of a promotion.] GALAXY AI is amazing, easy and professional, new style
Value
3
Response from Samsung USBy R&R Team, July 1, 2026
Hi there Ed70S70, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you are happy with the features of Galaxy AI and additional capabilities of your new device. We have provided a link to an article to help you with the redesigned S Pen features you can integrate in to your usage. We have also provided a link to the full manual to help you best align the device to your preferences. Lastly, we have provided a link to the Samsung Support Team to assist you if you have any questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Has a bunch of great features
on June 30, 2026
Posted by: Reaper
[This review was collected as part of a promotion.] Almost everytime i go to camera or Snapchat camera you can feel the camera twitching. I dont know if its just my phone. I've used a little bit of the galaxy AI features but haven't gotten to deep in to it
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Galaxy S26 Ultra: My Experience
on June 30, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] The phone is good overall. I upgraded from the Galaxy Note20 Ultra 5G to the Galaxy S26 Ultra. To be honest, I've run into a few issues that I never had with the Note20. For example, the phone sometimes freezes, and I have to restart it.
Another thing I don't like is that when I close an app, it doesn't actually close—it just disappears from the screen. When I open it again, it's still exactly where I left it. I think this is one of the reasons the new phone feels slower over time.
Also, the fact that there's no microSD card slot is something I really dislike. I'm always worried that if the phone ever gets damaged or stops working, I could lose everything stored on it.
Value
3
Response from Samsung USBy R&R Team, July 1, 2026
Hi there Besarhoxha, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra. We know upgrading to a new device can come with a bit of a learning curve, and cause frustration as you work to discover and align the device to your usage. We have provided a link to an article to help you troubleshoot the freezing you mention experiencing. If you believe your device is slowing down because of apps being open in the background you can manually close the apps, and we have provided a link to an article to help you adjust the refresh rate for higher speeds. We have lastly, provided links to the full manual and the Samsung Support Team to assist you with the exploration of your device, and answer any questions you may have about data backups and storage expansion. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy AI is amazing
on June 30, 2026
Posted by: NJGeorge
[This review was collected as part of a promotion.] Started editing some photos over the weekend and GalaxyAI is amazing!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great
on June 30, 2026
Posted by: Shan93
[This review was collected as part of a promotion.] I love Samsung phones. These are the only phones that I use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy AI Actually Changed How I Use My Phone
on June 30, 2026
Posted by: UltraTechFan26
[This review was collected as part of a promotion.] I've been using the Galaxy S26 Ultra every day, and it's easily the best phone I've owned. The performance is incredibly fast, the battery lasts all day even with heavy use, and the display is stunning whether I'm watching videos, reading, or multitasking.
The feature that surprised me the most has been Galaxy AI. I use Circle to Search constantly because it's so much faster than opening a browser and typing things out. Live Translate has been incredibly useful when communicating with people who speak different languages, and Browsing Assist helps summarize long articles when I don't have time to read everything. I've also used Note Assist to organize and summarize notes, which has been a huge help for keeping track of information and staying productive.
The camera system is outstanding. The AI-powered photo editing tools, especially Generative Edit, make it easy to remove distractions and improve photos without needing a separate app. The zoom capabilities continue to impress me, and both daytime and nighttime photos look amazing.
Between the performance, camera quality, S Pen functionality, and practical Galaxy AI features, the Galaxy S26 Ultra feels like a device that's genuinely improved my daily life. I would absolutely recommend it to anyone looking for a premium smartphone experience
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ultimate ultra Phone
on June 30, 2026
Posted by: RCHxxxx
[This review was collected as part of a promotion.] So I'm a digital creator and the the stylus is responsive the phones response time is amazing I like my phones larger in size and this one is perfect the privacy screen is also great the camera in my opinion is the best I've had the pleasure of snapping pics with love my ultra
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung s26 ultra
on June 30, 2026
Posted by: BigBen
[This review was collected as part of a promotion.] Before I bought the s26 ultra I owned the Samsung s22 ultra was very happy with the phone very against getting a new phone. I starting having issues with the charge port. My wife talk me in to getting a new phone instead of fixing my old one. I wasn't to sure at first but with in days I started liking the phone more and more. Making my days go by smoothly. I hardly use my computer do to work anymore. Also love when iam in whole another room I can turn my tv's off in the rest of my house which is a big plus. The ai assistant is awesome help find quick answers to some question that I don't have time to look up.
Value
5
Written by a customer while visiting Samsung US