Best Buy - Samsung - Galaxy S26 Ultra 256GB - White (Verizon) customer reviews - product reviews

Customer reviews from Samsung US

Samsung - Galaxy S26 Ultra 256GB - White (Verizon)

Average customer rating

4.8

(12,230 Reviews)

Rating breakdown 12,230 reviews

5 Stars

10,733

4 Stars

1,210

3 Stars

180

2 Stars

1 Star

66%of customers recommend this product.

(

80 out of 121

)

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Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - White (Verizon)

Customer Rating

The features are amazing

on May 7, 2026

Posted by: HaPpYgOlUcKy

[This review was collected as part of a promotion.] The new Galaxy AI for this phone is so cool. I was on my way to Walmart. My 7 year old daughter was with me and she asked the AI to tell her a story and it did it was so cute. I am blown away at the technology.

Value

Response from Samsung USBy R&R Team, May 7, 2026

Hey there HaPpYgOlUcKy, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We couldn't be happier to hear that you are finding your new device to be amazing for your usage, and that you have found fun and interesting ways to use Galaxy AI. We have shared a link to the Samsung Support Team for your convenience if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US

Customer Rating

Phone of the year!

on March 11, 2026

Posted by: Dav9Ol

[This review was collected as part of a promotion.] The Samsung Galaxy S26 Ultra is easily the most powerful and useful smartphone I’ve owned. As someone who works heavily with data and photography and relies on technology for both work and everyday life, this device is a game changer!

One feature I use constantly is Galaxy AI. During my workday, I often review long emails and technical reports, and Galaxy AI helps summarize content quickly so I can focus on the key points. It’s also extremely helpful for improving written responses when communicating with colleagues.
For photography, this phone is incredibly useful when scouting locations or capturing quick shots when I don’t have my full camera gear with me. The detail in the photos is impressive, and the horizontal lock when recording action videos is superb. I also use the Galaxy AI photo editing tools to quickly clean up images and remove distractions before sharing them on social media.
The privacy display is magnificent! Now I can open my wife's text in public haha.

I could go on, but this phone is powerful and versatile, and in my opinion, the best smartphone in the world right now.

Value

Response from Samsung USBy R&R Team, March 11, 2026

Hi there Dav9OI, thank you for taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We are thrilled to hear that you are finding this new device to be the most powerful device you have used, with so many amazing features and capabilities that help you with a number of daily tasks. We have provided a link to the Samsung Support Team. These experts can assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US

Customer Rating

Removed Camera Shutter feature on SPen

on April 3, 2026

Posted by: Joicall

I have been buying Samsung for years now. I can't wrap my head around the idea that someone thought it was a good idea to remove the SPen camera shutter feature on its newest Samsung Ultra 26.

Design

Response from Samsung USBy R&R Team, April 3, 2026

Hi there Joicall, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how disappointing it can be when features you have used in the past with your device have been changed in some way. We have provided a link to the complete manual to assist you with the hand gestures and voice commands you can use with your device for the remote control of your camera. We have also shared a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US

Customer Rating

Amazing overall

on April 5, 2026

Posted by: Cutie8Bunny

from Ashland, Ohio

I absolutely love this phone!! The built in privacy is perfect for public places especially if you take your work with you. Batteryblife is pretty good it lasts a long time which is perfect when you use the camera which is high definition and your photos come out perfect every time I love using it during family gatherings or when I am out taking photos. Overall ther performance on this phone is amazing, long life, smooth transitions, and great overall quality.

I would recommend this to a friend!

Features

Performance

Design

Value

Written by a customer while visiting Samsung US

Customer Rating

Not worth the upgrade, should have waited.

on March 13, 2026

Posted by: Hajro

from Davenport, IA

I upgraded from S23 Ultra. I wish I waited. The battery life on the 26 Ultra is same. I'm still charging my phone 3 times a day. Performance wise, I didn't notice any change, it's still overheating from back. Even as I'm writing this review the phone is getting hot. Camera and display are good. Durability so far is good. Overall I should have waited.

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, March 13, 2026

Hello Hajro, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We know how distressing it can be when your device is not operating as intended or expected. We have provided links to articles to help you troubleshoot the temperature and maximize the battery life of your device. We have also provided a link to the complete manual and Samsung Support Team to help you discover the full capabilities of your device, and answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Written by a customer while visiting Samsung US

Customer Rating

Super Disappointing

on June 2, 2026

Posted by: Melly385

Honestly, I've only been using it for 2 days and am already regretting this purchase, and I am dreading being locked into paying for this phone now for 3 years. I had the S20 Ultra for 6 years with zero problems. I figured it was time to upgrade and get better camera quality before my old phone was completely outdated. What a mistake!!

For starters, the Vibrate function is basically non-existent. My phone sits on my desk 3 inches from me, and I can't hear the vibrate at all - even on the highest intensity. So I basically now have Silent mode or a Ringtone. Extremely frustrating.

Secondly, most of the reason I liked the Ultra with the S-pen was because you could use the pen on the S20 to trigger the camera for selfies. And for some reason they took that function away on the S26 ?!? Why ?!? Now my option is to hold my palm up at the camera for each shot ??? What ???

And then thirdly, now if you use the object erase feature when editing a photo, it automatically puts a watermark on your photo that says "AI Generated Content". uhhhh..... again..... what?!? Because I removed my dogs leash from a photo ? or something distracting in the background? now there's a watermark on the photo that I took ? You can't be serious.

Listen - I knew I was going to be disappointed that there was no longer a removable micro-SD card. But I assumed that everything else about this phone would be an upgrade after waiting 6 years - and it feels like a downgrade so far. I wish I had just stayed with my S20 and found something else. I can't believe that so many things have gone backwards already in only 48 hours of use. I've always been a loud and proud Samsung supporter - but I don't know after this.

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, June 3, 2026

Hello Melly385, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know upgrading to a new device after a few years can take time to adjust to the differences, and cause frustration during this adjustment period. The watermark you mention experiencing with using Galaxy AI is to help ensure online safety in knowing when images have been manipulated or altered in both larger and smaller ways. We have provided links to resources to help you maximize your experience with your device, including the accessories like the S Pen, Galaxy AI, and enhanced camera features. We have also provided a link to the Samsung Support Team to assist you if you have questions about storage expansion, or believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US

Customer Rating

Bluetooth

on March 20, 2026

Posted by: Connect2me

[This review was collected as part of a promotion.] There is a limit to how many Bluetooth devices you could connect to the phone. I wish it could handle more than 3 at once. If you have more than 3 devices connected to the Bluetooth, whichever device you connected last gets knocked off.

Value

Response from Samsung USBy R&R Team, March 21, 2026

Hi Connect2me, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We know how disappointing it can be when your device is not operating as intended or expected. We have provided a link to a troubleshooting guide to help you with the Bluetooth connection staying connected. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
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Written by a customer while visiting Samsung US

Customer Rating

Not necessarily an upgrade

on April 3, 2026

Posted by: G Pollet

Should have stayed with my S25 Ultra!
I feel misled over the so calked10bit display.
Privacy screen, not so private.
Samsung has forced their customers to use Google messaging, which sucks, I Hate it!
MAKE SAMSUNG MESSAGES COMPATIBLE!
Went from titanium to aluminum frame.

Response from Samsung USBy R&R Team, April 6, 2026

Hello G Pollet, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how frustrating it can be when your new device is not meeting your expectations in appearance or features. We would love to help you adjust the settings of your device to your preferences for the best possbile experience with your new phone. We have provided a link to the complete manual for your device that highlights the different settings options for the new Privacy Display that has a more intense setting, as well as the ability to adjust to only enable for specific apps or notifications to help you get the brightness you may be seeking along with the privacy you need at times. This can also help you adjust the messaging settings to best align to your usage preferences. Lastly, we have provided a link to the Samsung Support Team to assist you any time you have questions about your new device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US

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