Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Average customer rating
4.8
(16,522 Reviews)
Rating breakdown 16,522 reviews
5 Stars
14,443
4 Stars
1,645
3 Stars
262
2 Stars
74
1 Star
98
65%of customers recommend this product.
(
100 out of
154)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Customer Rating
5
Great hardware with genuinely useful AI features!
on March 19, 2026
Posted by: KKthebeast
[This review was collected as part of a promotion.] I spend most of my day around technology, so I tend to be pretty picky about devices. This one has impressed me more than I expected. The hardware is solid, performance is smooth, and everything feels very polished overall.
What really stands out is how well the Galaxy AI features are integrated into everyday use. They are not just gimmicks. The AI tools actually help with things like writing, searching, organizing information, and quickly getting answers without having to jump between apps. The way Galaxy AI works directly inside the system makes the phone feel more like a smart assistant than just a typical smartphone.
The display is bright and sharp, battery life has been very reliable for a full day of use, and the device stays responsive even with a lot of apps open. I also appreciate that the interface still feels familiar while adding useful enhancements.
From a tech perspective, it feels like the software and hardware were designed to work together instead of being separate ideas. That balance makes a big difference in daily use.
Overall it has been a very capable device and the Galaxy AI features are one of the first examples of AI on a phone that I actually use regularly instead of ignoring after the first week!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The almost best one so far.
on March 19, 2026
Posted by: Zildjian
[This review was collected as part of a promotion.] I love the privacy screen and the new powerful processor and I'm very thankful there is at least still an S Pen. The cameras are still great as well. The only thing I wish was different would be the camera bump. It gets in the way of a lot of aftermarket wireless chargers and bothers me that they don't sit perfectly flat and like the ss25 ultra I traded and also my s23 and s24 ultra, I was able to have a MagBak case that made the back totally flat allowing me to stick my phone on any flat metal surface, but this camera bump rules out at least 85% of metal surfaces. Guess I can't have it all though. Still in loyal Samsung user.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Comparison to s23 ultra
on March 19, 2026
Posted by: Harrun
[This review was collected as part of a promotion.] I upgraded from the s23 ultra and I can definitely see the improvement in performance with the S26. Speed, refresh rate and the AI features all contribute to a better phone device experience. The optimization of the phone also enhances the battery life and it's noticeable, along with faster charging. I recommend getting the most out of the new charging speed by using primarily the cable to get the benefits. The galaxy AI integration is appreciated because the tool will be implemented more in newer phones from here forward and it's a good experience to be able to learn just how much it can do.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect Phone!
on March 19, 2026
Posted by: Migs05
[This review was collected as part of a promotion.] I love using my new Samsung Galaxy S26 Ultra. The speed is insane and the AI function is very helpful in everyday usage either from work or just trying to find out information. You can always count on this phone. Games are very fast to load and using social media is very convenient. The new privacy display is a big plus on this as well. You don't have to worry about other people beside you looking at your phone. Highly recommended overall!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it S26U
on March 19, 2026
Posted by: Samsungorbust
[This review was collected as part of a promotion.] Don't wait too long this will be the best update ever.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Comments about the 26 ultra
on March 19, 2026
Posted by: John4444
[This review was collected as part of a promotion.] I would like to offer some observations regarding the S26 Ultra. Firstly, while the device demonstrates commendable performance, the improvements over the S25 Ultra appear to be incremental rather than transformative. Application launch and closure times are marginally quicker, but this represents the extent of the discernible enhancements.
Secondly, the integrated Galaxy AI features, while conceptually sound, have not consistently met expectations in practical applications. For instance, in a scenario where my mother communicated her birthday plans via text, the AI assistant did not proactively facilitate event scheduling or planning, which was an anticipated capability.
My final point pertains to the privacy screen functionality. While the feature offers utility, it does not fully address privacy concerns unless the maximum privacy setting is activated. This particular setting, however, compromises display contrast and panel quality, which I find counterproductive. It would be beneficial to explore alternative implementations that enhance privacy without degrading the visual experience.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I accidently bought a spaceship
on March 19, 2026
Posted by: Spacephone
[This review was collected as part of a promotion.] This thing zooms so far I can read license plates from next week. The camera sees things my eyes can’t, my battery lasts longer than my work shifts, and the screen is brighter than my future.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible battery even worse, grumpy tech support
on March 19, 2026
Posted by: Wasadiehardfan
[This review was collected as part of a promotion.] The camera is nice but the battery was defective from the day I got it. I was given the run around by tech for many days and after about 50 phone calls I finally got a resolution from the other team. Tech support was absolutly horrifying. I have officially lost my love for Samsung.
Value
1
Response from Samsung USBy R&R Team, March 20, 2026
Hello there, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how distressing it is to have a new device that you believe is not operating as intended, and how that can increase when you are needing to discuss with different groups options for a resolution. We have provided links to troubleshooting guides to help maximize the battery life of your device if you experience this frustration again. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US