Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Average customer rating
4.8
(16,100 Reviews)
Rating breakdown 16,100 reviews
5 Stars
14,056
4 Stars
1,617
3 Stars
259
2 Stars
71
1 Star
97
66%of customers recommend this product.
(
101 out of
154)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Customer Rating
2
Product is not very good
on August 17, 2026
Posted by: Hammer
[This review was collected as part of a promotion.] I chose to provide this review of my S26 Ultra.
I have owned several Samsung Galaxy devices over the years, and unfortunately, the Galaxy S26 Ultra has been one of the most disappointing. I would have to go all the way back to the Note 10 to remember a Samsung phone that frustrated me this much.
For a flagship device at this price point, I expected fast, smooth, and consistent performance. Instead, the phone frequently feels slow and struggles when transitioning between apps. Switching from one application to another is not nearly as seamless as it should be, and there are noticeable delays and hesitation during normal everyday use.
What makes this especially disappointing is that the Ultra is supposed to represent Samsung's best hardware and overall user experience. I should not feel like I am waiting for a premium flagship phone to catch up with what I am trying to do.
I've generally had good experiences with Samsung phones, which makes the S26 Ultra even more frustrating. At this point, I would consider it the worst Samsung device I've owned since the Note 10. For the price and the expectations that come with an Ultra model, the performance simply isn't acceptable.
Value
2
Response from Samsung USBy R&R Team, August 18, 2026
Hi there Hammer, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how important the seamless usage and responsiveness of your device is to you every day, and we would love to help you with this matter. We have provided links to articles to help you adjust the refresh rate of your device, and adjust the display responsiveness of your device. We have lastly, provided a link to the Samsung Support Team to assist you further if you have questions, or believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Privacy screen
on August 17, 2026
Posted by: babayega7744
[This review was collected as part of a promotion.] Love the privacy display. I had the s24 Ultra before and i really needed a privacy display on that but that wouldve compromised the screen quality. I chose the s26 ultra next and i am absolutely amazed.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on August 17, 2026
Posted by: Msmith4439
[This review was collected as part of a promotion.] I use it for calling texting streaming movies and music. Love this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Iam absolutely ecstatic with my device.
on August 17, 2026
Posted by: Philly4life
[This review was collected as part of a promotion.] I had an s23 ultra. I pay for insurance so when I broke it I filed a claim and little did I know that my s23 ultra was out of date and was sent an s26 ultra in its place. This phone is absolutely amazing. If it would've been the one I chose first in the beginning I think I would've never picked another one.
The camera on these devices are absolutely the best I've ever seen on a cellular device.
The camera on these devices are absolutely the best I've ever seen on a cellular device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Upgraded from s22 ultra no major improvements?
on August 17, 2026
Posted by: Slickace
[This review was collected as part of a promotion.] So I upgraded from the s22 ultra to the s26 ultra and honestly overall I feel disappointed. I turned on all the bells and whistles and overall I really don't see major improvements or life changing new apps or inovated new things on the phone that make my feel like its a new phone.
The only thing is the battery works better but its also not 4 years old either. My old phone still would last a good day no problem same for this phones.
The only real reason I updated was for the security patches. Camera wise I do see a very slight difference but when I compair my old phone to this one side by side with the photos taken on one and the other taken on the second device. Not one person can tell me what phone was related to said photo. I did both night a d day nature photography for this test and not once was anyone even remotely close to getting them 100% right. I even make sure to put the photos on both phones with generic names that only I knew the answer too and that way it was a displace factor.
Overall im not sold that this was a great buy this time around.
Value
3
Response from Samsung USBy R&R Team, August 18, 2026
Hello Slickace, thank you for your feedback on your Samsung Galaxy S26 Ultra. We understand how disappointing it can be when you have upgraded to a new device, and you don't feel the immediate excitement about the new features. We have provided links to resources to help you maximize your experience with the features of Galaxy AI, and different camera settings and features. We have also provided links to the complete manual and the Samsung Support Team to assist you further with customizing your new device, and answering any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S26 Ultra: The Perfect Phone for Streaming,
on August 17, 2026
Posted by: Weezyq7
[This review was collected as part of a promotion.] I chose the Galaxy S26 Ultra because I wanted a phone that could do everything I need, and I’m very happy with my choice. The phone looks and feels premium, and the display is absolutely beautiful. The screen is bright, sharp, and the colors look amazing, whether I’m watching videos, streaming shows, browsing, or just looking at pictures.
The performance has been excellent. Everything feels fast and smooth, apps open quickly, and gaming has been a great experience. Games run smoothly, and the large, high-quality display makes gaming much more enjoyable. Streaming is also fantastic because the screen looks incredibly clear and the sound is great.
The cameras are excellent too. Pictures come out clear, detailed, and vibrant, and having multiple camera options makes it easy to get the shot I want. Battery life has been great for my everyday use, even with streaming and gaming.
Overall, I’m extremely happy with the Galaxy S26 Ultra. I chose this phone because I wanted a premium experience for everyday use, streaming, gaming, and everything else, and it has definitely delivered. I would absolutely recommend it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Nice but the same
on August 17, 2026
Posted by: Jasbury
[This review was collected as part of a promotion.] I chose the 26ultra from my experience in the past ultra line. I really think Samsung has maxed out on what they are able to do as this has not changed much. It is still a really nice phone, just not enough difference to warrant the price.
Value
3
Response from Samsung USBy R&R Team, August 18, 2026
Hi there Jasbury, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how important it is to feel that you've made a good investment in a new device. We have provided links to articles to help you maximize your experience with your new device and the upgraded features. We have also provided a link to the complete manual to help you align the settings to your preferences at your convenience. Lastly, we have provided a link to the Samsung Support Team to assist you further any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing battery and features
on August 17, 2026
Posted by: SamsungFreak
[This review was collected as part of a promotion.] I just recently switched from the Galaxy ZFlip6 to the Samsung S26 Ultra. I am so glad I chose this device. Amazing battery life, helpful AI features, amazing cameras, and an absolute beast in performance. Perfect for everyday use and heavy use for work related situations or for entertainment. Such an amazing device and I cannot wait to use this as my daily device.
Value
5
Written by a customer while visiting Samsung US