Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Average customer rating
4.8
(12,160 Reviews)
Rating breakdown 12,160 reviews
5 Stars
10,669
4 Stars
1,204
3 Stars
180
2 Stars
42
1 Star
65
66%of customers recommend this product.
(
80 out of
121)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Customer Rating
1
Review of s26 ultra
on May 21, 2026
Posted by: Dobetter
[This review was collected as part of a promotion.] I have a lot of problems with the Samsung Galaxy s26 Ultra if I try to watch a video it will constantly try to put itself to sleep if I'm not watching a video and just set it down it stays on. Bigsby is a joke. With the galaxy AI I can't register my voice because all It keeps saying is did not recognize. So Bixby just turns on and off randomly but never answers to my voice when I say the wake up phrase. Speak into the microphone and then read what it writes afterwards most of the time is nowhere near what I said. And for having 12 gigs of RAM this thing is slow or it could just be the processor or everything about the phone that makes it slow. And yes I have it switched on to where it's not supposed to turn off or go to sleep while you're watching it a lot of the apps are buggy. I would like to play some games on it but I'm not even going to try because it probably just make it crash way too much for it. So far I've only had a week but I'm not too happy with it it would be nice if this review mattered somehow but I know you guys are just going to look at it shrug it off and start worrying more about your pockets again, and to be honest I should have stuck with my last Galaxy phone too late now.
Value
1
Response from Samsung USBy R&R Team, May 22, 2026
Hello there, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how frustrating it can be when you have a new device that is not operating as intended or expected, and we would love to help you work towards a resolution for your frustrations. We have provided links to resources to help you with the usage of Galaxy AI, and adjusting the refresh rate and maximizing the speed of your device. We have also shared a link to the Samsung Support Team to assist you with the instances you mention where the settings are not functioning as set by you. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Phone with Privacy
on May 21, 2026
Posted by: JSmith
[This review was collected as part of a promotion.] The Samsung S26 Ultra officially sets a new standard for what a smartphone can achieve. After using it for a few weeks, the standout feature is undeniably the Galaxy AI. The Ai functions are no longer just a gimmick. It's a deeply integrated assistant that feels intuitive. Whether it’s real-time translation during calls, or the amazing privacy display, the AI works silently in the background to make every interaction smoother and more useful.
-Performance & Play-
As someone who spends hours streaming videos on YouTube, the 6.9-inch M14 OLED display is excellent. The colors are vibrant, and the anti-reflective glass makes viewing perfect even in direct Florida sunlight. When it's time to unwind, the Snapdragon 8 Elite Gen 5 processor handles gaming effortlessly. I’ve been playing Poly Bridge 3, and the physics simulations run flawlessly without the device breaking a sweat or overheating, thanks to the redesigned vapor chamber. It also helps with the heat from charging. The phone is a portable workstation.
As someone who spends hours streaming videos on YouTube, the 6.9-inch M14 OLED display is excellent. The colors are vibrant, and the anti-reflective glass makes viewing perfect even in direct Florida sunlight. When it's time to unwind, the Snapdragon 8 Elite Gen 5 processor handles gaming effortlessly. I’ve been playing Poly Bridge 3, and the physics simulations run flawlessly without the device breaking a sweat or overheating, thanks to the redesigned vapor chamber. It also helps with the heat from charging. The phone is a portable workstation.
-Work-
As an IT professional, The S Pen remains a useful tool, and the 16GB of RAM ensures that I can jump between apps, documentation, and remote desktop sessions, without a single hiccup.
As an IT professional, The S Pen remains a useful tool, and the 16GB of RAM ensures that I can jump between apps, documentation, and remote desktop sessions, without a single hiccup.
-Verdict-
The S26 Ultra doesn’t just offer new specs; it genuinely improves daily life. It bridges the gap between a high-end gaming phone, a professional IT tool, and a multimedia center all while having super security. If you want a device that excels in everything, this is it.
The S26 Ultra doesn’t just offer new specs; it genuinely improves daily life. It bridges the gap between a high-end gaming phone, a professional IT tool, and a multimedia center all while having super security. If you want a device that excels in everything, this is it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Phone with Privacy
on May 21, 2026
Posted by: JSmith
[This review was collected as part of a promotion.] The Samsung S26 Ultra officially sets a new standard for what a smartphone can achieve. After using it for a few weeks, the standout feature is undeniably the Galaxy AI. The Ai functions are no longer just a gimmick. It's a deeply integrated assistant that feels intuitive. Whether it’s real-time translation during calls, or the amazing privacy display, the AI works silently in the background to make every interaction smoother and more useful.
-Performance & Play-
As someone who spends hours streaming videos on YouTube, the 6.9-inch M14 OLED display is excellent. The colors are vibrant, and the anti-reflective glass makes viewing perfect even in direct Florida sunlight. When it's time to unwind, the Snapdragon 8 Elite Gen 5 processor handles gaming effortlessly. I’ve been playing Poly Bridge 3, and the physics simulations run flawlessly without the device breaking a sweat or overheating, thanks to the redesigned vapor chamber. It also helps with the heat from charging. The phone is a portable workstation.
As someone who spends hours streaming videos on YouTube, the 6.9-inch M14 OLED display is excellent. The colors are vibrant, and the anti-reflective glass makes viewing perfect even in direct Florida sunlight. When it's time to unwind, the Snapdragon 8 Elite Gen 5 processor handles gaming effortlessly. I’ve been playing Poly Bridge 3, and the physics simulations run flawlessly without the device breaking a sweat or overheating, thanks to the redesigned vapor chamber. It also helps with the heat from charging. The phone is a portable workstation.
-Work-
As an IT professional, The S Pen remains a useful tool, and the 16GB of RAM ensures that I can jump between apps, documentation, and remote desktop sessions, without a single hiccup.
As an IT professional, The S Pen remains a useful tool, and the 16GB of RAM ensures that I can jump between apps, documentation, and remote desktop sessions, without a single hiccup.
-Verdict-
The S26 Ultra doesn’t just offer new specs; it genuinely improves daily life. It bridges the gap between a high-end gaming phone, a professional IT tool, and a multimedia center all while having super security. If you want a device that excels in everything, this is it.
The S26 Ultra doesn’t just offer new specs; it genuinely improves daily life. It bridges the gap between a high-end gaming phone, a professional IT tool, and a multimedia center all while having super security. If you want a device that excels in everything, this is it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Top of the line AI it amazed me how it could blen.
on May 21, 2026
Posted by: FaceMob
[This review was collected as part of a promotion.] My samsung S26 Ultra is top of the line. AI features that come with the device straight out the box, and a cool privacy screen built right into the display. Also the device is light weight and had the best camera I've used in awhile. I'll have to give it 4.5 nah 5 stars.. but I wish the S pen was Bluetooth..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Huge upgrade from S22 Ultra
on May 21, 2026
Posted by: DaBigHomie
[This review was collected as part of a promotion.] The Galaxy S26 Ultra is definitely the best device on the market. I've always wanted black emojis to represent me when sending them to others, and the Galaxy AI sticker generator is the best feature I've seen on a phone. Picture quality is good, but some of my pictures come out darker than I'd like. However, the pictures that come out with the right amount of light are phenomenal. The S pen is more responsive then my older model's S pen. The mic mode where I can cancel out my background noise and people can only hear my voice is something all phones need. Glad Samsung thought of that. Overall, 4.5 stars. Incredible device, Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The look of the design of the phone
on May 21, 2026
Posted by: JDP1231
[This review was collected as part of a promotion.] I'm totally digging the phone's design, especially the violet color. I mean, seriously, the violet one is my absolute fave out of all the phones I've ever had. I think violet is the coolest and most awesome color; I just love it. It's the best color out there. It feels pretty good in my hands too. I like the design, and I'm obsessed with the S Pen. I love using the S Pen; it's my favorite thing to do. I love tapping and using it. The only bummer is the brightness. When you're outside, you can barely see the screen. I can't see the phone at all when I'm outside, even on a cloudy day with no sun. I can't see the phone, but with other phones, I can see them just fine. This one, though, is the exception.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Best performance and design
on May 21, 2026
Posted by: Done93
[This review was collected as part of a promotion.] I've been using the Galaxy S26 Ultra for a while now, and there is a lot to love. The daily performance is incredibly fast, handling everything I throw at it effortlessly. The design is sleek and the display is absolutely beautiful. However, I have to make my position clear: I am strongly disappointed that Samsung discontinued the titanium frame for this model. For an "Ultra" flagship device, stepping back to aluminum feels like a downgrade in premium quality. The phone itself is a powerhouse, but dropping the titanium was a mistake. Samsung, please bring it back to the Ultra lineup!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S26 Ultra Exceeds Expectations
on May 21, 2026
Posted by: Edgare18
[This review was collected as part of a promotion.] The Galaxy S26 Ultra has exceeded my expectations in every way. The display is incredibly sharp and smooth, making everything from streaming movies to browsing feel premium. I use this phone daily for work, communication, and entertainment, and it handles everything effortlessly without slowing down.
One of my favorite features is Galaxy AI. It truly makes a difference in my daily routine, helping with writing, organizing, and even improving photos. It saves time and makes tasks feel more efficient and intuitive.
The camera system is outstanding. Photos and videos come out clear, detailed, and vibrant in almost any lighting condition. Whether I am capturing family moments or quick shots on the go, the results are consistently impressive.
Battery life easily lasts through a full day of heavy use, including streaming, multitasking, and gaming. Charging is fast and reliable, which is essential for a busy schedule.
Overall, the Galaxy S26 Ultra is a powerful and reliable device that fits perfectly into both work and personal life. It combines performance, innovation, and ease of use in a way that truly stands out.
One of my favorite features is Galaxy AI. It truly makes a difference in my daily routine, helping with writing, organizing, and even improving photos. It saves time and makes tasks feel more efficient and intuitive.
The camera system is outstanding. Photos and videos come out clear, detailed, and vibrant in almost any lighting condition. Whether I am capturing family moments or quick shots on the go, the results are consistently impressive.
Battery life easily lasts through a full day of heavy use, including streaming, multitasking, and gaming. Charging is fast and reliable, which is essential for a busy schedule.
Overall, the Galaxy S26 Ultra is a powerful and reliable device that fits perfectly into both work and personal life. It combines performance, innovation, and ease of use in a way that truly stands out.
Value
5
Written by a customer while visiting Samsung US