Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Average customer rating
4.8 out of 5
4.8
(12,155 Reviews)
Open Ratings Snapshot
Rating breakdown 12,155 reviews
5 Stars
10,668
4 Stars
1,202
3 Stars
178
2 Stars
42
1 Star
65
66%of customers recommend this product. 
(
79 out of 120
)
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Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - White (Verizon)
Customer Rating
2 out of 5
2
Poor features
on May 11, 2026
Posted by: Jcarterp
Worst phone ever. Poor cell tower reception, poor detail camera, poor car connection, poor help when typing, poor text adds ads to your texts, just a piece of poop.
Cell tower connection impossible indoors, camera detail on pictures is bad, you can type something wrong spelled and no prompt, ads are added to your texts taking key words from your texts, everything you get in the car your car play tells you to review your notifications and reset your map. The list goes on of the problems never before seen with a less expense phone. I would not recommend.
Response from Samsung USBy R&R Team, May 11, 2026
Hey Jcarterp, thank you for your feedback on your Samsung Galaxy S26 Ultra. We know how disappointing it can be when your device is not meeting your expectations or operating as intended. We have provided links to resources to help you troubleshoot the connection to your carrier, remove pop up ads, get the best possible photos and videos, and best align the settings to your preferences. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations, or have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Review for my new S26 Ultra
on May 11, 2026
Posted by: TheDarkWolf
[This review was collected as part of a promotion.] The S26 Ultra is a HUGE improvement over my S24. It has new great features like the Galaxy AI I can use to create endless themes for my phone backgrounds since I get bored with using a background for too long. The Galaxy Ai also really helps me every day at my delivery job, giving me the fastest routes so I can keep on making my customers happy. I also really love the S26 Ultra includes built in privacy display, so I can keep my information safer from prying eyes and when in public. The camera is amazing, I can take clear pictures from half a mile away. My screen has to clearest picture and everything runs flawless. I highly recommend this phone over anything. 5 out of 5 stars
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S26 Ultra is ULTRA awesome
on May 12, 2026
Posted by: BrianIsCool
[This review was collected as part of a promotion.] The Samsung Galaxy S26 Ultra is a powerhouse that redefines the flagship experience. Its standout feature is undoubtedly the pro-grade camera system, which delivers incredibly sharp details and professional results even in challenging low-light environments. Whether capturing night cityscapes or indoor portraits, the clarity is unmatched.
The integration of Galaxy AI takes productivity to the next level, offering intuitive tools that simplify complex tasks and enhance photo editing with a few taps. Additionally, the privacy screen is an extremely cool and practical touch, ensuring your sensitive data remains yours alone while maintaining excellent display quality. For anyone seeking the pinnacle of mobile technology, the S26 Ultra is an absolute winner.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 12, 2026
Hey BrianIsCool, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We are thrilled to hear how much you are loving capturing amazing photos and videos with your device regardless of the environment, and that Galaxy AI has enhanced your productivity and creativity. We have provided a link to the Samsung Support Team for your convenience if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone
on May 12, 2026
Posted by: Mariaaaa
[This review was collected as part of a promotion.] I love the phone but there is one small issue with it and its with the s pen. If I try to use it with a magsafe popsocket or any magsafe case it will skip spaces in the screen. The magnet interferes with the s pen. Which is very inconvenient. If I don't have a magsafe popsocket it the phone gets hard to hold
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 13, 2026
Hi there Mariaaaa, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you are happy with the usage and capabilities of your device thus far. We understand wanting to use all of the available features on your device, and the ease of use is important to you. We do have cases available that help you both protect your device and make use of the magnetic connection for the charger. WE have provided a link to the Samsung Support Team to assist you if you continue to experience frustrations with the charging of your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perfect products
on May 12, 2026
Posted by: OfficialJay
Display camera Battery
Performance Durability nice
Response from Samsung USBy R&R Team, May 13, 2026
Hello OfficialJay, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We are thrilled to hear how perfect you are finding this new device, and that the display quality, camera, and battery life are such standout features for your usage. We have shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Privacy screen is innovative.
on May 12, 2026
Posted by: Jphizzle45
[This review was collected as part of a promotion.] Samsung really surprised everyone with the privacy screen. Cameras are always amazing, I used Galaxy AI for the first time; I'm very surprised by the rapid response compared to other softwares.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 13, 2026
Hi Jphizzle45, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are ecstatic to hear how much you are loving the new Privacy Display, camera quality, and Galaxy AI on your new device. We would love to hear from you again in the future if you have any questions, or want to share additional feedback on your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S26 ultra premium
on May 13, 2026
Posted by: Shop2d
[This review was collected as part of a promotion.] Galaxy Ai is smart and helpful it's fast and responsive.
Only phone currently that has privacy filter when you need to check your bank balance in public or what ever you need extra privacy.
Watching YouTube and playing games are excellent on the s26 ultra
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 14, 2026
Hi there Shop2d, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We are thrilled to hear that you are finding Galaxy AI easy and seamless to use every day, and that the Privacy Display has been such a value when using your phone in public. We have provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone has premium features on the screen like
on May 13, 2026
Posted by: Toni33
[This review was collected as part of a promotion.] As someone who relies heavily on technology, the S26 Ultra has seamlessly integrated into my daily routine. From the moment I wake up, the phone handles everything I throw at it without breaking a sweat. I start my mornings using SmartThings to control my home, followed by a quick glance at my schedule on the incredibly bright display.For work, this device is an absolute productivity powerhouse. The S26 Ultra completely replaces my need for a notebook; I use the S Pen constantly to jot down thoughts during meetings and sign urgent documents on the fly. When I need to multitask, the split-screen feature allows me to reference data while typing emails simultaneously. Galaxy AI has also become essential for my workflow, especially the live translation tools when communicating with international clients.On the move, the phone remains reliable. Samsung Wallet makes commuting and shopping entirely cardless, and the battery easily lasts a full day of heavy GPS usage and web browsing.Where the phone truly shines, though, is in its cameras and entertainment capabilities. The zoom lens captures stunningly sharp photos, and the built-in AI photo editor lets me clean up background clutter in seconds. When winding down, the display offers an unmatched streaming and gaming experience with rich colors and zero lag. It is, without a doubt, the ultimate daily driver.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 15, 2026
Hello Toni33, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We are ecstatic to hear how much you are loving your new device, and how seamlessly you have been able to integrate all of the features in to your life, and that it is helping make your life easier in so many ways. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
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