Best Buy - Samsung - Galaxy S26 Ultra 512GB - Cobalt Violet (Verizon) customer reviews - product reviews

Customer reviews from Samsung US

Samsung - Galaxy S26 Ultra 512GB - Cobalt Violet (Verizon)

Average customer rating

4.8

(6,556 Reviews)

Rating breakdown 6,556 reviews

5 Stars

5,757

4 Stars

633

3 Stars

100

2 Stars

1 Star

68%of customers recommend this product.

(

49 out of 72

)

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Customer Reviews for Samsung - Galaxy S26 Ultra 512GB - Cobalt Violet (Verizon)

Customer Rating

Missing feathers

on April 8, 2026

Posted by: Bren

I traded up from the s25 ultra to the s26 ultra and was very disappointed that there were some features missing. What happened to Samsung messages? And the S pen is no longer Bluetooth! And the one that upset me the most was the Samsung themes. They only show up on the home page. I purchased a lot of them on my previous phones and I'm disappointed I can't use them on this one. Other that that, I love the phone.

Response from Samsung USBy R&R Team, April 8, 2026

Hello Bren, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how frustrating it can be when features you have used in the past have been changed or removed from your current device. We have provided a link to an article to help you with the S Pen features available on your device. We have also provided a link to the complete manual for your device to help you with the available features and settings to help you maximize your experience with your device. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US

Customer Rating

New Phone Same Phone

on March 13, 2026

Posted by: Strive4Gr8ness

[This review was collected as part of a promotion.] While the Galaxy AI is cool and engaging but honestly I went from a S23 Ultra to this 26 model and I truly feel my previous phone was bigger that I liked and allowed me to use older apps such as the Numberpad Keyboard because the T9 keyboard is very complicated on this device. It could option to save added words like slang to dictionary and a space bar where the 0 would be while allowing the prediction to work better. The new camera itself is great especially for close up in depth photos. I do wish charger boxes would be a thing again as with what phones are costing now there should be more included not less. I've been Team Samsung for years such as washers, televisions and phones but I feel lately they are doing too much to compare phone wise to the "fruit phone". While the phone is nice I sadly don't feel it was worth the jump I expected when upgrading.

Value

Response from Samsung USBy R&R Team, March 15, 2026

Hello Strive4Gr8ness, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know upgrading to a new device can come with a bit of a learning curve and cause frustration as you adjust new settings and features to your preferences. We have provided a link to the complete manual for your device to help you best customize your new device to your preferences and discover new features you may want to integrate in to your usage. We have also shared a link to the Samsung Support Team if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

Customer Rating

Disappointing!

on March 23, 2026

Posted by: Joanna

I'm disappointed with the Galaxy S26 Ultra! I replaced my S23 with this, and the S23 is a much better phone. The fact that the S Pen has no connectivity and can't snap photos is a major downgrade. The built-in privacy screen isn't worth it when you can buy a privacy screen protector.

Response from Samsung USBy R&R Team, March 24, 2026

Hello Joanna, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We know how disappointing it can be when features you have used in the past have been changed and you are working to discover the new ways to use features you enjoy. We have provided a link to an article to help you with the redesigned S Pen features available on your device. We have also provided a link to the complete manual for your device to help you with the hand gestures and voice commands you can use with your camera, and the ways you can customize the privacy display to only enable with specific apps and notifications to provide an experience unique to display protectors you can find for your device. We have lastly, provided a link to the Samsung Support Team to assist you if you have questions about your device as you continue usage. We appreciate you being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

Customer Rating

Horrific expierence setting up phone.

on March 25, 2026

Posted by: Ex samsung for life

2 stars are for the upgrade expierence. The phone is fine. The expierence transfering and setting up the phone has been the worst upgrade expierence of my life. Its 2026, we have robots on other planets, you guys can and must to better than you are.

Response from Samsung USBy R&R Team, March 26, 2026

Hello there, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We completely understand how frustrating it is when your inital setup is not going as expected. We do have resources available online to help you finalize your setup if this frustration is ongoing, including the complete manual for your device, and our team of experts to assist you directly through chat. We have linked both of these resources below to help you finalize your setup, and answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

Customer Rating

I love samsung

on April 4, 2026

Posted by: Trapped2004

[This review was collected as part of a promotion.] I love my new samsung 26 ultra! The Galaxy AI is so cool. It does everything I need my phone to do. I have been struggling to figure out a medical issue and it took sending the test results and my Galaxy AI figured out everything I've been trying to figure out for years now! I love the clipboard feature and how you can pin things to the clipboard and then click them later to paste. Amazing stuff 👏

Value

Written by a customer while visiting Samsung US

Customer Rating

Always and Forever A Samsung Girl!

on April 8, 2026

Posted by: AngieMarie

[This review was collected as part of a promotion.] Absolutely love my new Samsung Galaxy S26 Ultra. Best one yet! And I was able to get the pink one was even better. Ive been buying Samsung phones for many years now and this one by far is the best to date. Love all the new AI features, functions, how vivid the colors and still love the stylus. I use my phone for everything so speed is a must. Im not sure why some are not happy with the screen but I LOVE IT!
THANK YOU SAMSUNG for hitting this one out of the park yet again!!! Can't wait to see what's in store next!

Value

Written by a customer while visiting Samsung US

Customer Rating

Features lost!

on March 22, 2026

Posted by: None

I can't even paste out of a text message. This really sucks big time.
Very hard if not impossible to use voice to text and try to add punctuation even as simple as a period very harder to use than my Galaxy s20 Ultra.
What happened to my $30 discount and the other benefits I should have since I wasted 1500+.
Why in hell is the annoying underscore added to perfectly good words like" happened" above.
Not happy at all. Why the lost features?

Response from Samsung USBy R&R Team, March 23, 2026

Hey None, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We know it can be frustrating when your device is not meeting your expectations or operating as expected. We have provided links to the complete manual and the Samsung Support Team to help you best align the settings to your preferences, troubleshoot any frustrations, or answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

Customer Rating

Unexpected huge disappointment

on March 23, 2026

Posted by: Suca

from Seattle

It seems like I may be one of the few people who can’t adapt to the latest Samsung display changes. I’ve tried what I believe are all the available settings and adjustments (all privacy settings kept turned off) , but this screen consistently causes headaches, eye strain, and even dizziness with extended use.

I’ve been using Samsung phones for years, and this is the first time I’ve experienced anything like this. Unfortunately, it makes the device unusable for me.

Since I already shipped my trade-in device, my old phone is gone and I am left with an unusable device, which I’ll now have to try to sell and look elsewhere for a replacement.

I’m very disappointed with Samsung’s “improvements,” as this experience has been a major step back for me compared to previous devices

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, March 23, 2026

Hey Suca, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how vital it is to be able to use your device for prolonged periods of time comfortably. If you have not done so already, you can try enabling the eye comfort shield setting on your device to see if this helps with the comfortable viewing. We have provided a link to the Samsung Support Team to assist you further if this does not help you resolve this matter, and you are seeking additional options. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

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