Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Cobalt Violet (Verizon)
Average customer rating
4.8
(13,423 Reviews)
Rating breakdown 13,423 reviews
5 Stars
11,719
4 Stars
1,356
3 Stars
208
2 Stars
55
1 Star
85
65%of customers recommend this product.
(
92 out of
142)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Cobalt Violet (Verizon)
Customer Rating
1
Product did not perform as expected to me
on March 30, 2026
Posted by: Myk321
[This review was collected as part of a promotion.] Product did not perform well in returned the product. Battery life was very short compared to s24 ultra. Overall user experience was below standard.
Value
1
Response from Samsung USBy R&R Team, March 31, 2026
Hey Myk321, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know how frustrating it can be when your device is not meeting your expectations in functionality. The design of this device is intended to have the battery learn your consumption habits during your inital usage and maximize automatically accordingly. We have provided links to troubleshooting guides to assist you with battery life, as well as to the Samsung Support Team to assist you any time you have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Written by a customer while visiting Samsung US
Customer Rating
4
This product is sleek, thin, and lightweight.
on March 30, 2026
Posted by: Alphapath82
[This review was collected as part of a promotion.] I carry my phone while utilizing Galaxy AI, while on-the-go! It fits easily into my pocket, and the CPU works really fast.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love the new S26 Ultra
on March 30, 2026
Posted by: Jscottm
[This review was collected as part of a promotion.] Upgraded from a S10 plus. Love the new phone and all the new features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Mobility at best
on March 30, 2026
Posted by: AlienstarvinMarven
[This review was collected as part of a promotion.] Has a lot of new featured, a features. AI could be better. Thank you so much.
Thank you so much. Thank you so much.
Thank you so much. Thank you so much.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The battery life is more than wonderful !
on March 30, 2026
Posted by: Love3shops
[This review was collected as part of a promotion.] The streaming is perfect. I tried to play some full length videos and am satisfied
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's very good, I really like it, I come from the
on March 30, 2026
Posted by: 2py17all
[This review was collected as part of a promotion.] Artificial intelligence is very well applied in editing and search as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy s26 ultra is awesome and now better AI
on March 30, 2026
Posted by: JustinK
[This review was collected as part of a promotion.] I'm liking the new Galaxy s26 ultra it's a major upgrade for me my last phone that was the s22 ultra. I'm liking everything about it including the Galaxy AI it's very helpful at times. Really think this is a great phone can't complain.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Why remove features?
on March 30, 2026
Posted by: Ashware
[This review was collected as part of a promotion.] Nice phone I'm still getting use to. I don't like the way it underlines words it doesn't like. Examples: I'm, ya, y'all, em,etc. My old phone, S20 could learn such words.
Also absolutely hate not being able to select, cut, copy, paste in a text message! That just has to work. My S20 could do that. I would not have bought the S26 had i known that you'd removed that feature. I don't understand how you can remove existing features. This is a big deal. One rule of software is that you don't remove features in future versions! It doesn't matter what new fancy features do if you can't selectively highlight text in a text message to Cut Copy Paste etc.
Please fix this in your UI release this summer. I'll be looking for it.
Also absolutely hate not being able to select, cut, copy, paste in a text message! That just has to work. My S20 could do that. I would not have bought the S26 had i known that you'd removed that feature. I don't understand how you can remove existing features. This is a big deal. One rule of software is that you don't remove features in future versions! It doesn't matter what new fancy features do if you can't selectively highlight text in a text message to Cut Copy Paste etc.
Please fix this in your UI release this summer. I'll be looking for it.
Value
3
Response from Samsung USBy R&R Team, March 31, 2026
Hello Ashware, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you are finding this device to be initally a nice experience. We have provided a link to the complete manual for your device to help you fully discover the changes from your previous device and align the settings to your preferences. If you are looking to copy and paste from your text messages by doing a long press on the message and pressing the copy icon that pops up in the upper right hand corner, it may look like a stack of papers. We have also provided a link to the Samsung Support Team for your convenience to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US