Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Cobalt Violet (Verizon)
Average customer rating
4.8 out of 5
4.8
(6,716 Reviews)
Open Ratings Snapshot
Rating breakdown 6,716 reviews
5 Stars
5,895
4 Stars
654
3 Stars
100
2 Stars
26
1 Star
41
69%of customers recommend this product. 
(
55 out of 80
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Cobalt Violet (Verizon)
Customer Rating
2 out of 5
2
Horrific expierence setting up phone.
on March 25, 2026
Posted by: Ex samsung for life
2 stars are for the upgrade expierence. The phone is fine. The expierence transfering and setting up the phone has been the worst upgrade expierence of my life. Its 2026, we have robots on other planets, you guys can and must to better than you are.
Response from Samsung USBy R&R Team, March 26, 2026
Hello there, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We completely understand how frustrating it is when your inital setup is not going as expected. We do have resources available online to help you finalize your setup if this frustration is ongoing, including the complete manual for your device, and our team of experts to assist you directly through chat. We have linked both of these resources below to help you finalize your setup, and answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love samsung
on April 4, 2026
Posted by: Trapped2004
[This review was collected as part of a promotion.] I love my new samsung 26 ultra! The Galaxy AI is so cool. It does everything I need my phone to do. I have been struggling to figure out a medical issue and it took sending the test results and my Galaxy AI figured out everything I've been trying to figure out for years now! I love the clipboard feature and how you can pin things to the clipboard and then click them later to paste. Amazing stuff 👏
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Always and Forever A Samsung Girl!
on April 8, 2026
Posted by: AngieMarie
[This review was collected as part of a promotion.] Absolutely love my new Samsung Galaxy S26 Ultra. Best one yet! And I was able to get the pink one was even better. Ive been buying Samsung phones for many years now and this one by far is the best to date. Love all the new AI features, functions, how vivid the colors and still love the stylus. I use my phone for everything so speed is a must. Im not sure why some are not happy with the screen but I LOVE IT!
THANK YOU SAMSUNG for hitting this one out of the park yet again!!! Can't wait to see what's in store next!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Features lost!
on March 22, 2026
Posted by: None
I can't even paste out of a text message. This really sucks big time.
Very hard if not impossible to use voice to text and try to add punctuation even as simple as a period very harder to use than my Galaxy s20 Ultra.
What happened to my $30 discount and the other benefits I should have since I wasted 1500+.
Why in hell is the annoying underscore added to perfectly good words like" happened" above.
Not happy at all. Why the lost features?
Response from Samsung USBy R&R Team, March 23, 2026
Hey None, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We know it can be frustrating when your device is not meeting your expectations or operating as expected. We have provided links to the complete manual and the Samsung Support Team to help you best align the settings to your preferences, troubleshoot any frustrations, or answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Unexpected huge disappointment
on March 23, 2026
Posted by: Suca
from Seattle
It seems like I may be one of the few people who can’t adapt to the latest Samsung display changes. I’ve tried what I believe are all the available settings and adjustments (all privacy settings kept turned off) , but this screen consistently causes headaches, eye strain, and even dizziness with extended use.
I’ve been using Samsung phones for years, and this is the first time I’ve experienced anything like this. Unfortunately, it makes the device unusable for me.
Since I already shipped my trade-in device, my old phone is gone and I am left with an unusable device, which I’ll now have to try to sell and look elsewhere for a replacement.
I’m very disappointed with Samsung’s “improvements,” as this experience has been a major step back for me compared to previous devices
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 23, 2026
Hey Suca, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how vital it is to be able to use your device for prolonged periods of time comfortably. If you have not done so already, you can try enabling the eye comfort shield setting on your device to see if this helps with the comfortable viewing. We have provided a link to the Samsung Support Team to assist you further if this does not help you resolve this matter, and you are seeking additional options. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone with useful feature
on March 11, 2026
Posted by: mighty
[This review was collected as part of a promotion.] Still new on device, play it all day and everything was great, picture came out sharp and vivid color.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Nothing change from S25
on March 13, 2026
Posted by: Freddy
[This review was collected as part of a promotion.] Galaxy Ai was useless at this time nothing is chamge from my S25 ultra privacy screen makes phone darker not worthed a switch
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 13, 2026
Hello Freddy, thank you for your feedback on your Samsung Galaxy S26 Ultra. We know how important it is to feel that you are getting a device that feels fun and helpful to use for a range of tasks every day, and that you feel is a good investment for the future. We have provided a link to the complete manual for your device to help you with all of the new and updated features of your device. We have also shared a link to the Samsung Support Team to assist you if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Bummed
on March 12, 2026
Posted by: Phone
from Alabama
Wish all the colors were available in store and there is no otterbox case
Written by a customer while visiting Samsung US
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