Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Cobalt Violet (Verizon)
Average customer rating
4.8
(13,431 Reviews)
Rating breakdown 13,431 reviews
5 Stars
11,724
4 Stars
1,357
3 Stars
209
2 Stars
56
1 Star
85
65%of customers recommend this product.
(
93 out of
143)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Cobalt Violet (Verizon)
Customer Rating
3
Disappointed in the camera
on April 6, 2026
Posted by: SamsungGrl
[This review was collected as part of a promotion.] I am honestly disappointed with my galaxy S26 Ultra. I had the S23 Ultra and the that camera is amazing. This camera is basically going backwards. They replaced the actual zoom with Galaxy AI zoom and it took away the quality of the image making it look sepaninstead of have actual color to the image. It also is less clear and crisp when taking photos in general. I took the exact same photo and the s23 won out by a long shot. I loved that I could remove something from the image in the past on my own but now there is only one Galaxy AI option and then it adds ai to your photo automatically watermarking it. The privacy screen is cool but the only thing really going for this phone. For the extra price I am honestly super disappointed.
Value
3
Response from Samsung USBy R&R Team, April 7, 2026
Hi there SamsungGrl, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how frustrating it can be when you feel that your new device is not meeting your expectations in overall quality. We have provided links to resources to help you with the changes to the different settings and features on your camera, and help you troubleshoot the instances where you find the photos blurry or dark. We have also shared a link to the complete manual to help you best align the settings of the device to your preferences, and disable any features you are not interested in using every day. Lastly, we have provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations, or have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features.
on April 6, 2026
Posted by: Normj1
[This review was collected as part of a promotion.] I use my device for gaming, streaming and business.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone Ever!!!
on April 6, 2026
Posted by: MakeupChick
[This review was collected as part of a promotion.] I absolutely love love love this phone!! It's incredible!! All the Galaxy AI is used very tastefully, and is not over the top. Bixby is actually really incredible now as well. The camera and battery life are amazing!! The only thing I miss is Samsung messages. Please don't discontinue it!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It works for me
on April 6, 2026
Posted by: Freaz10
[This review was collected as part of a promotion.] I upgraded from a zFold4 to the Galaxy S26 Ultra and I am so glad I did. What attracted me was the slim design and light weight of the phone. I love the many cameras and the pictures are clear. Love it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it! Gotta try it. AI rules
on April 6, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] The Samsung Galaxy S26 Ultra has integrated AI very nicely.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall its a great phone 📱
on April 6, 2026
Posted by: Jimmyfarva
[This review was collected as part of a promotion.] the only thing I dont like is the size. overall it's a fantastic phone. I upgraded and I am happy I did!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed for S pen
on April 6, 2026
Posted by: Tony
S pen without the camera shutter function is very disappointed, it makes the phone 50% less functional.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
2
Value
2
Response from Samsung USBy R&R Team, April 6, 2026
Hello Tony, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how disappointing it can be when features you have used in the past have been changed. We have provided links to resources to help you discover the redesigned S Pen capabilities, and help you discover the hand gestures and voice commands you can use with the camera on your device. We have also shared a link to the Samsung Support Team to offer additional assistance any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great Upgrade
on April 6, 2026
Posted by: Queencitypretty
[This review was collected as part of a promotion.] I upgraded from a Galaxy S22 Ultra to the new S26 Ultra. In the short time I've been using this phone, I have been very happy with my decision to upgrade. The new Galaxy AI features have been very useful. I'm a reseller so I list a lot of items for sale on various platforms, and the Photo Assist has been a great tool to easily modify photos. I've also been extremely happy with the Automatic Call Screening. What a great feature to have the calls screened and the ability to read voice mails live as the caller is speaking. Side note, I'm also grateful that Samsung has kept the S-pen :)
Value
5
Written by a customer while visiting Samsung US