Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Cobalt Violet (Verizon)
Average customer rating
4.8
(13,431 Reviews)
Rating breakdown 13,431 reviews
5 Stars
11,724
4 Stars
1,357
3 Stars
209
2 Stars
56
1 Star
85
65%of customers recommend this product.
(
93 out of
143)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Cobalt Violet (Verizon)
Customer Rating
1
Defective phone they won't fix.
on April 9, 2026
Posted by: Sam3196
[This review was collected as part of a promotion.] They sent me a phone with a defective camera that does not focus with the 0.6 and they voided my warranty after two weeks due to a scratch that's not even near the camera phone glitches highly do not recommend Samsung.
Value
1
Response from Samsung USBy R&R Team, April 9, 2026
Hey Sam3196, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We completely understand how frustrating it is when your device is not operating as intended or expected. We have provided links to the Samsung Support Team and your warranty information for clarification, and to review any additional options that may be available to you for a repair to your device. We have also provided a link to a troubleshooting guide to help you with the blurry photos you mention when using specific zoom. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
The best Samsung ultra ever
on April 9, 2026
Posted by: Bhaswanth
[This review was collected as part of a promotion.] The privacy mode is superb and the galaxy intelligence is too good.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
We want our bluetooth pen mic
on April 9, 2026
Posted by: Cmm49er
from Miami Beach
We want our pen to be connected to Bluetooth again, best part of the pen
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 9, 2026
Hi there Cmm49er, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We know how disappointing it can be when features you have loved using in the past have been changed. We have provided a link to an article to help you with the redesigned features of your S Pen to help maximize your experience with this unique accessory. We have also shared a link to the complete manual to help you with additional gestures you can use with your device for remote control. We have lastly, shared a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features and is super fast
on April 9, 2026
Posted by: PJA123
[This review was collected as part of a promotion.] The S26 Ultra is an amazing phone. I love how fast it is. It has a stylus pen to draw it with with. It came in very handy when I had to sign my name digitally for something. The camera is way better than my old Motorola. I'm so glad I made the switch back to Samsung recently.
I don't use AI much, but the little but I did try the Galaxy AI out, it was cool. I need to use it a little more to make a completely informed opinion on it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic phone
on April 9, 2026
Posted by: rizzyc
[This review was collected as part of a promotion.] Im loving the new S26 ultra. It ticks all the boxes for my daily use.
The s pen is a wonderful tool for productivity in my field of work.
I am impressed with the camera and it is a welcome upgrade from my previous device.
The galaxy AI features work great for editing photos, call translation, and even text editing before sending an email.
The galaxy AI features work great for editing photos, call translation, and even text editing before sending an email.
Overall I am very happy with the upgrade
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone, but bad price
on April 9, 2026
Posted by: JonQuick
[This review was collected as part of a promotion.] Not much of an upgrade versus s25 the only upgrade basically. That is good as the software really good. Software cameras do the same? A lot of features are still the same other than that. I love the camera.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Smooth and easy to navigate
on April 8, 2026
Posted by: Stevenjr
from Pittsburgh
Battery is my only complaint. Does not last me the whole day. The phone is simple and effective. I enjoy using it as my daily driver and will continue to enjoy my galaxy s26 ultra.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Always and Forever A Samsung Girl!
on April 8, 2026
Posted by: AngieMarie
[This review was collected as part of a promotion.] Absolutely love my new Samsung Galaxy S26 Ultra. Best one yet! And I was able to get the pink one was even better. Ive been buying Samsung phones for many years now and this one by far is the best to date. Love all the new AI features, functions, how vivid the colors and still love the stylus. I use my phone for everything so speed is a must. Im not sure why some are not happy with the screen but I LOVE IT!
THANK YOU SAMSUNG for hitting this one out of the park yet again!!! Can't wait to see what's in store next!
THANK YOU SAMSUNG for hitting this one out of the park yet again!!! Can't wait to see what's in store next!
Value
5
Written by a customer while visiting Samsung US