Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Cobalt Violet (Verizon)
Average customer rating
4.8
(6,665 Reviews)
Rating breakdown 6,665 reviews
5 Stars
5,850
4 Stars
648
3 Stars
100
2 Stars
26
1 Star
41
69%of customers recommend this product.
(
54 out of
78)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Cobalt Violet (Verizon)
Customer Rating
4
Overall great phone!
on April 9, 2026
Posted by: WorkingMom
[This review was collected as part of a promotion.] Love the privacy display. Galaxy AI has been incredible!Can handle everything I need for work and busy family life. Need to mess with some settings because too often I touch the wrong letters. Talk to text is worse.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Expectations and perfomance
on April 10, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] My Honest opinion
I love the desing of my 26 ultra i trade in my s24 ultra but there is some issues with this new device alot of times i have problems with the camara i wont focus it takes time and apps they get frozen wont open ..also it gets really hot the device just by watching youtube or using maps and some other issues ..the good facts about this s26 ultra is a better battery it last me longer screen is brighter sound is the same privacy mode is a big plus love that and the weight of the device compare to my old one wonderfull...Ai a big plus too also all the things we can do editing pictures with AI adding or removing things perfect ..i been a loyalty customer i been couple years already i love samsung products everything on my house is samsung brand hoping to things get better and better
I love the desing of my 26 ultra i trade in my s24 ultra but there is some issues with this new device alot of times i have problems with the camara i wont focus it takes time and apps they get frozen wont open ..also it gets really hot the device just by watching youtube or using maps and some other issues ..the good facts about this s26 ultra is a better battery it last me longer screen is brighter sound is the same privacy mode is a big plus love that and the weight of the device compare to my old one wonderfull...Ai a big plus too also all the things we can do editing pictures with AI adding or removing things perfect ..i been a loyalty customer i been couple years already i love samsung products everything on my house is samsung brand hoping to things get better and better
Value
3
Response from Samsung USBy R&R Team, April 10, 2026
Hi there Jahlove, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you are enjoyinig the prolonged battery life and features of Galaxy AI available on your device. We have provided a link to troubleshooting guides to help you with the camera clarity, temperature, and freezing you mention experiencing with your device. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience these frustrations or you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone
on April 10, 2026
Posted by: W0ody13
[This review was collected as part of a promotion.] I upgraded from an S25 Ultra. The Galaxy AI on the S26 is amazing! I enjoy using the camera for taking wildlife photos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing cameras and new AI video functions!
on April 10, 2026
Posted by: FlagFootballDad
[This review was collected as part of a promotion.] The Galaxy S26 Ultra is a total game-changer for video creators. The new cameras makes low-light "Nightography" look incredibly professional and crisp. Also, the new video stabilization feature acts like a built-in gimbal, keeping every frame perfectly level while filming my kids sports events. It’s rare to find a device that delivers cinematic, buttery-smooth results without any extra gear. Also the Galaxy AI editing features make this a professional-grade studio that fits right in your pocket!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Fantastic, with a bit of disappointment
on April 10, 2026
Posted by: Muffinman
[This review was collected as part of a promotion.] Thie new S26 ultra is fantastic. I feel like the response is an upgrade from my S24+, the picture quality is also pretty amazing. The one disappointing thing I have found so far is the stylus is no longer bluetooth and will not take pictures. Overall the phone is great. The new galaxy AI features are also pretty neat. I can't wait to take some pictures and use some of the Galaxy AI features for editing.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Durability and battery life
on April 10, 2026
Posted by: Grandmami
[This review was collected as part of a promotion.] The Galaxy s26 Ultra is perfect size and weight. It has a great battery life and is durable. It has a hard exterior frame and is light weight. The screen is the perfect colors being soft on the eyes as well.
Value
5
Response from Samsung USBy R&R Team, April 10, 2026
Hi there Grandmami, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are happy to hear how pleased you are with the design and feel of your device, and that the display is beautiful and comfortable to look at for prolonged periods of time. We have provided a link to an article to help you with the Galaxy AI features available on your device, and integrate them in to your usage. We have also provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone in a small package
on April 10, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Galaxy ai is an amazing thing to have one a phone Ai makes so .any things possible from watching movies to editing photos. I makes thi gs possible that I never thought I could do with a phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome upgrade from past.
on April 10, 2026
Posted by: Countrycraig88
[This review was collected as part of a promotion.] Awesome new setup compared to past Samsung S23 I had. Love the privacy setting.
Value
5
Written by a customer while visiting Samsung US