Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Cobalt Violet (Verizon)
Average customer rating
4.8
(6,718 Reviews)
Rating breakdown 6,718 reviews
5 Stars
5,897
4 Stars
654
3 Stars
100
2 Stars
26
1 Star
41
69%of customers recommend this product.
(
55 out of
80)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Cobalt Violet (Verizon)
Customer Rating
3
Pros and cons
on March 29, 2026
Posted by: Sierra5
[This review was collected as part of a promotion.] I got the new Galaxy S26 Ultra a week ago and here are some things I have noticed.
Pros: •the graphics and look of the screen seem much improved
•the new camera upgrade of being able to move your phone and the picture stay stabilized is amazing
•the zoom can be up to 100x!
•the system software update seemed to move alot faster and when the phone restarted it came back up alot quicker than I have noticed with previous models
Cons:• the battery does not seem to last as long as I think it should for a brand new phone
•my messages and notifications seem to come through a little slower than my old phone
•I seem to have a slower time loading apps or pages in the browser with or without wifi than in my previous phone
•the back stays hot on my S26 Ultra even when not on charge
•I seem to have a harder time with this phone recognizing my finger print
Pros: •the graphics and look of the screen seem much improved
•the new camera upgrade of being able to move your phone and the picture stay stabilized is amazing
•the zoom can be up to 100x!
•the system software update seemed to move alot faster and when the phone restarted it came back up alot quicker than I have noticed with previous models
Cons:• the battery does not seem to last as long as I think it should for a brand new phone
•my messages and notifications seem to come through a little slower than my old phone
•I seem to have a slower time loading apps or pages in the browser with or without wifi than in my previous phone
•the back stays hot on my S26 Ultra even when not on charge
•I seem to have a harder time with this phone recognizing my finger print
Overall an improvement in software and camera from my last phone and I would recommend purchasing it. "Galaxy AI"
Value
3
Response from Samsung USBy R&R Team, March 30, 2026
Hi there Sierra5, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are pleased to hear that you are enjoying the new display quality, camera upgrades, and enhanced processing speed of your device. The battery of your device is designed to adjust to your consumption habits and maximize after a short period of usage, however we have provided links to articles to help you do this task manually if this is not your experience. We have also provided links to articles to help you maximize the speed, troubleshoot the temperature, and fingerprint reader of your device. We have lastly, provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone for all uses
on March 29, 2026
Posted by: Shooki
[This review was collected as part of a promotion.] This phone works great as my work phone and non work phone and the ai in it makes it even better.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Solid Step up from the S25 Ultra
on March 29, 2026
Posted by: Zigdragqueen
[This review was collected as part of a promotion.] I upgraded from the S25 Ultra to the S26 Ultra in 1TB Pink Gold and it's a meaningful step up. I run a full Samsung ecosystem — Galaxy Ring, Buds 4 Pro, SmartTags, WiZ smart bulbs with SpaceSense — and the S26 Ultra is the hub that ties it all together seamlessly.
I start my work route at 4am doing deliveries, so the wider f/1.4 aperture on the 200MP camera is a real upgrade for low-light shots before sunrise. Privacy Display is the standout feature for me — I'm constantly on my phone around customers and coworkers, and being able to lock down the viewing angle on the fly gives me peace of mind I didn't know I was missing.
Galaxy AI has genuinely changed how I use this phone daily. Photo Assist cleans up shots I take on the go, and the AI-powered suggestions through Nudge keep me on top of things during a hectic schedule. I also use the phone for music — I run a 1,700-song FLAC library through Poweramp with a high-quality audio pipeline and the Snapdragon 8 Elite Gen 5 handles it effortlessly alongside everything else I throw at it.
The rounded corners and lighter aluminum frame make a noticeable difference when you're holding the phone for hours. 60W wired charging is also clutch when I'm topping off between stops. Coming from the S25 Ultra, the refinements add up to something that feels like more than a spec bump. Best Ultra Samsung has made yet.
I start my work route at 4am doing deliveries, so the wider f/1.4 aperture on the 200MP camera is a real upgrade for low-light shots before sunrise. Privacy Display is the standout feature for me — I'm constantly on my phone around customers and coworkers, and being able to lock down the viewing angle on the fly gives me peace of mind I didn't know I was missing.
Galaxy AI has genuinely changed how I use this phone daily. Photo Assist cleans up shots I take on the go, and the AI-powered suggestions through Nudge keep me on top of things during a hectic schedule. I also use the phone for music — I run a 1,700-song FLAC library through Poweramp with a high-quality audio pipeline and the Snapdragon 8 Elite Gen 5 handles it effortlessly alongside everything else I throw at it.
The rounded corners and lighter aluminum frame make a noticeable difference when you're holding the phone for hours. 60W wired charging is also clutch when I'm topping off between stops. Coming from the S25 Ultra, the refinements add up to something that feels like more than a spec bump. Best Ultra Samsung has made yet.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Impressive Unit
on March 29, 2026
Posted by: TheKid
[This review was collected as part of a promotion.] My phone is a tool not a entertainment device a very nice tool in fact.
The speed of the phone is great, loaded with usable features but also has more bloat apps that just clutter the memory. Still learning all the features this phone has concealed in it. Clarity of the screen is great, confidant to handle and easy to access it AI features when needed.
Really like the S26 over my S24.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is a life changer 🙌🏻 😍
on March 29, 2026
Posted by: Forsso
[This review was collected as part of a promotion.] So I bought this device a few weeks ago, and to be honest, I was not expecting to be too different from my last device that I was an estimate 3 ultra. But once I realized that a Galaxy AI was included and all the things that it helps me to do, it's amazing to be honest, the life translation on fongals, the actual translation. When the key for while I'm texting, just the fact that it can identify my routines and it adapts to my needs. Every time that I open the Navigator of the apps, it always knows exactly what I'm looking for so it's amazing. I'm besides that, of course. It's the hardware, this new system and the cheating are, and the sneaking that it has included is like it's so cool to be honest. I got rid of all these nosy people from my office. It's amazing. Thank you, Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I like the new privacy screen feature on the s26 u
on March 29, 2026
Posted by: Brian70
[This review was collected as part of a promotion.] I like to Galaxy AI features the privacy screen I like the phone is is made of aluminum
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone. Light and easy to handle. Love the pe
on March 29, 2026
Posted by: Randy23
[This review was collected as part of a promotion.] I use the phone mostly for text messages, phone calls and E mails and the AI function. It's all quick and easy 1
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone oat
on March 29, 2026
Posted by: Tuffguychickenewterlove
[This review was collected as part of a promotion.] The Samsung Galaxy S26 Ultra is one of the most advanced and powerful smartphones available, offering a premium experience in almost every area. It features a super fast processor that makes gaming, multitasking, and everyday use extremely smooth, along with a large 6.9-inch AMOLED display that looks bright, sharp, and fluid thanks to its 120Hz refresh rate. One of its biggest strengths is the camera system, led by a 200MP main camera and strong zoom capabilities, allowing it to take very detailed photos and high-quality videos in different lighting conditions. The battery is also reliable, lasting all day for most people, and the phone includes fast charging to keep it powered up. In addition, it comes with smart AI features that help with things like photo editing and organization, making the phone feel more intelligent and easier to use. It also has a unique privacy display feature that helps prevent others from seeing your screen from the side. Overall, the S26 Ultra stands out for its combination of performance, camera quality, display, and long-term software support, although it is expensive and not a huge upgrade if you already have a recent model.
Value
5
Written by a customer while visiting Samsung US