Best Buy - Samsung - Galaxy S26 Ultra 256GB - Cobalt Violet (Verizon) customer reviews - product reviews

Customer reviews from Samsung US

Samsung - Galaxy S26 Ultra 256GB - Cobalt Violet (Verizon)

Average customer rating

4.8

(13,283 Reviews)

Rating breakdown 13,283 reviews

5 Stars

11,606

4 Stars

1,338

3 Stars

202

2 Stars

1 Star

65%of customers recommend this product.

(

91 out of 139

)

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Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Cobalt Violet (Verizon)

Customer Rating

Great Phone

on April 9, 2026

Posted by: Herb

This phone is awesome, great camera since I came from s24 ultra, great upgrade. The display is super, I've had some so my of those phone from first note until this one. The battery is awesome and fast charging makes it even better. Performance is on point. The only issue I have witu this phone is when I put it on a flat surface and it keeps bouncing due to the raised camera on the right upper top corner. It can't never stay steady on a flat surface. It won't be a good thing for a lot of us out there. I got my wife the s26+, she started to complain about this issue. Overall, great phone.

Features

Performance

Design

Value

Written by a customer while visiting Samsung US

Customer Rating

Would be 5 star if battery life was better

on April 20, 2026

Posted by: BobE20

[This review was collected as part of a promotion.] Upgraded from a gs22ultra and yes it's significantly better. It's noticeably faster, hasn't hung up on me with any amount of apps open. I need to dig into gaming on this thing to really test it. Easy to navigate, literally just type what you're thinking about in the native search (phone) and you'll find the setting or app you're linking for.

Camera is as advertised, the ultra stabilizing tech is funny good, as you can go for a full sprint and the video hardly tells you're shaking all over.

Lastly yes the privacy screen is pretty legit, I was surprised how well it works.

Value

Response from Samsung USBy R&R Team, April 21, 2026

Hi there BobE20, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you are overall happy with the usage of your device. If the battery of your device has not maximized automatically as intended according to your consumption habits, we have provided links to a few articles to help you maximize the battery life of your device at your convenience. We have also shared a link to the Samsung Support Team to assist you further if you believe your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

Customer Rating

Product did not perform as expected battery life

on April 27, 2026

Posted by: Mykeoooo

[This review was collected as part of a promotion.] Device did not perform as expected battery life did not last as well as my s24 ultra 512 also Device lagged alot I ended up returning it and keeping. My paid off s24 ultra.

Value

Response from Samsung USBy R&R Team, April 28, 2026

Hi Mykeoooo, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know how important the lasting battery life of your device is to you every day. The battery of this device is designed to maximize after a short period of usage and adjustment to your specific consumption habits. We have some resources available, linked below, to help our customers maximize the battery life of their device if this is not their experience. We have also provided a link to the Samsung Support Team to assist any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

Customer Rating

Disappointed - less customization than Ultra 22

on June 7, 2026

Posted by: Bbpm

I am disappointed in the Ultra 26. One of the reasons I have been a big Android fan was the ability to customize. I was disappointed to find that you can no longer give different notification sounds to different applications. Why take something away? Shouldn't new versions be new and improved?

Response from Samsung USBy R&R Team, June 8, 2026

Hello Bbpm, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how important it is to be able to best align your device to your usage preferences, and that upgrading to a new device can cause frustration as you work to do the alignment. We have provided a linkt o the complete manual to assist you with this experience at your convenience. We have also shared a link to the Samsung Support Team to assist you if you have any questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

Customer Rating

Meh..

on June 25, 2026

Posted by: Sherissa

from Ontario

Don't change to 26 if you have the 25. Not a huge difference. And the SPen no longer works as a shutter button. Had i had known this i would have never upgraded. It's not even a big deal to have it so why take it away??? I don't think I'll upgrade to Samsung again if it doesn't come back.

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, June 26, 2026

Hi there Sherissa, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how disappointing it can be when features you have used in the past have been changed or removed from your current device. We have provided a link to an article to help you with the redesigned S Pen capabilities. We have also shared a link to your complete manual to help you with the voice commands and hand gestures you can use with your camera shutter. We have lastly, provided a link to the Samsung Support Team to assist you further if you have any questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

Customer Rating

This phone is phenomenal!

on March 11, 2026

Posted by: JoeAvsGo

[This review was collected as part of a promotion.] I cannot stop using the Galaxy AI photo tools. Not only does the camera produce great photos, but using the styles on pictures of my pets has been so much fun. My apps are loading faster and running smoother. The shows I have been streaming (mostly sports) look incredible on this display. The privacy feature has been great to use at work. You can't even tell it's on when viewed from the front of the phone, but it works just as well as the privacy films. I've only had one gaming session so far but it was very easy to connect my controller to. I have already been nudged to send a text I forgot I was composing. Which is a nice feature for me. Overall I can recommend this phone enough.

Value

Written by a customer while visiting Samsung US

Customer Rating

This phone is awesome.

on March 11, 2026

Posted by: LoveDevice

[This review was collected as part of a promotion.] The Galaxy AI features on this device are very well developed, advanced, and of great use.

Value

Response from Samsung USBy R&R Team, March 11, 2026

Hi LoveDevice, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We love hearing how much you are finding this device to be refined, well thought out, and useful for so many tasks every day. We have shared links to the complete manual and the Samsung Support Team to help you discover all of the amazing features available like Galaxy AI and the new privacy display, and answer any questions that may come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

Customer Rating

Great phone as usual

on March 11, 2026

Posted by: Ashkan

[This review was collected as part of a promotion.] It's a great phone. I'm still disappointed that we can not use the pen button for the photoshoots but all good.

Value

Written by a customer while visiting Samsung US

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