Best Buy - Samsung - Galaxy S26 Ultra 256GB - Cobalt Violet (Verizon) customer reviews - product reviews

Customer reviews from Samsung US

Samsung - Galaxy S26 Ultra 256GB - Cobalt Violet (Verizon)

Average customer rating

4.8

(13,313 Reviews)

Rating breakdown 13,313 reviews

5 Stars

11,631

4 Stars

1,342

3 Stars

203

2 Stars

1 Star

65%of customers recommend this product.

(

90 out of 138

)

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Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Cobalt Violet (Verizon)

Customer Rating

Good phone

on July 14, 2026

Posted by: SamsungFan

[This review was collected as part of a promotion.] Very solid all around, no glaring issues however there a few things that I think could be improved.
The addition of magnetic charging would be useful
A bigger battery
Galaxy AI works well and is not too intrusive
I wish the camera bar was horizontal so that the phone wouldn't wobble

Value

Response from Samsung USBy R&R Team, July 15, 2026

Hi there SamsungFan, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you are happy with the usage and capabilities of your device, and that you are finding Galaxy AI and the battery life to be such great features. We have provided a link to the Samsung Support Team to assist you with case options that allow for magnetic charging you are seeking, and also help minimize the effect the camera lenses are having when laying on a table or other flat surface. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US

Customer Rating

Downgrade

on June 15, 2026

Posted by: Siiang

I switched from the Galaxy S24Ultra to the S26Ultra. The trade in value is what appealed to me. So far I have noticed that there's a lot less of the useful features that were in the S24Ultra but not the S26Ultra like bixby vision and spen gestures. On the other hand the device is bloated with other not so useful features. Some features that can't even be disabled like the AI photo processing that makes your photos fuzzy or AI generated without actually enhancing it like it's supposed to. This phone feels more like a downgrade from the S24Ultra and I strongly regret trading it in for this phone.

Response from Samsung USBy R&R Team, June 16, 2026

Hello Siiang, we appreciate you sharing your feedback on your Samsung Galaxy S26 Ultra. We know how disappointing it can be when features you have used in the past have been changed or removed from your current device. We have provided links to articles to help you with the camera and S Pen capabilities of your new device. We have also shared a link to the full manual to help you disable any features you may not be interested in using on a daily basis. Lastly, we have provided a link to the Samsung Support Team to assist you any time you have questions about your device, or you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US

Customer Rating

Invasive unwanted features

on June 26, 2026

Posted by: Asmodeusjr

The product was great, until recent updates. I cant take pictures anymore without AI interference, which makes my images worse. I am unable to turn off the now brief completely and it is using memory and obscuring my wallpaper. The forced integration of Ai into features has completely messed up my predictive text and spelling checks, I want to be able to opt out of the Ai features completely and I can't. I cant have edges on my wallpapers so it crops them incorrectly and won't let me edit them correctly.

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, June 26, 2026

Hello Asmodeusir, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We completely understand how important it is to be able to customize your device to align to your usage preferences. We have provided a link to the complete manual for your device to help you adjust or disable any features you are not interested in using with your device. We have also shared a link to the Samsung Support Team to assist you further if you have questions or believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US

Customer Rating

Ongoing Wi-Fi 7 Connectivity Problem on Galaxy S26

on June 26, 2026

Posted by: Paolo

from Denver CO

**⭐☆☆☆☆ (1 Star)**

I purchased the Samsung Galaxy S26 Ultra expecting it to be Samsung's best flagship phone, but the Wi-Fi 7 experience has been a major disappointment.

When connected to my home Wi-Fi 7 network, the phone works normally at first. However, after sitting idle for about 20–30 minutes, it suddenly reports that the connected Wi-Fi network has no internet access, even though the network is working perfectly. As a result, notifications stop coming through until I unlock the phone or reconnect to Wi-Fi. Every other device on the same Wi-Fi 7 network continues to work without any issues, so the problem appears to be specific to the S26 Ultra.

I've contacted Samsung support multiple times and even visited an authorized service center, but no one has been able to identify or resolve the issue. Instead of acknowledging that this may be a software or firmware bug, I was repeatedly asked to go through the same troubleshooting steps.

This is a serious issue for anyone who relies on timely notifications, messages, emails, or work-related apps. A flagship phone should not lose internet connectivity simply because it has been idle.

I hope Samsung acknowledges this problem and releases a software update to fix it. Until then, anyone planning to use the Galaxy S26 Ultra with a Wi-Fi 7 network should be aware that they may experience intermittent connectivity issues.

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, June 29, 2026

Hi there Paolo, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how important the reliable connection to your Wi-Fi is to you every day, and how frustrating it is when your are struggling to work towards a resolution for your experience. We have provided a link to a troubleshooting guide to assist you with this matter at your convenience. We have also provided links to the Samsung Support Team and your warranty information if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
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Written by a customer while visiting Samsung US

Customer Rating

The camera bump is a accident waiting to happen.

on March 19, 2026

Posted by: 2disappointted

[This review was collected as part of a promotion.] Have not had much of a chance to use the S26 Ultra, as the camera bump and trying to find a case that will properly protect it is proving to be elusive.

Making the phone thin is great. But that slight extra thinness creates a bigger problem with the Ultra's huge camera bump.

Value

Response from Samsung USBy R&R Team, March 19, 2026

Hello there, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know how important it is to feel confident in the durability of your device. We do have a range of case options available to help minimize this worry with the camera lenses of your device. We have provided a link to the Samsung Support Team to assist you if you have questions about the available options prior to your selection. We appreciate you being a Samsung customer. -Elizabeth
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Customer Rating

Samsung Galaxy S26 ultra! Next Level

on March 18, 2026

Posted by: MirandaD

[This review was collected as part of a promotion.] Samsung made it even brighter, smoother and fantastic useful! First of all Galaxy AI feels like having a personal assistant built right into your phone, genuinely helpful in everyday use, real time translations rocks!
The phone is fast, multitasking is effortless, my games runs like I always dreamed.
Camera is just another level, the AI enhancement actually make a difference without overdoing it.
Definitely recomended.

Value

Response from Samsung USBy R&R Team, March 18, 2026

Hi there MirandaD, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear that you are loving the usage and capabilities of your new device, and that you are finding so many amazing features with Galaxy AI and your camera. We have provided a link to the Samsung Support Team to assist you if questions come up as you continue using your new device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US

Customer Rating

Mediocre Device

on April 2, 2026

Posted by: Lundy1980

from Ormond Beach FL

Cameras are the same as the last 4 years. The Display is not as color accurate as previous years due to the new "privacy Display feature" that makes the colors more washed out and Grey, battery life is a little better then previous years not by much, performance is a little better then the last 4 years of phones in the s series lineup, they did make the cooling chamber a bit bigger then last year's which helps with overheating but it can still be a problem at times especially while gaming or doing something intensive, the durability is about the same as 2 years ago except the screen is a little tougher they downgraded the frame of the device to the one used 2 years ago, otherwise its the same exact phone as the last 4 years so "upgrade" at your discretion

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, April 3, 2026

Hi there Lundy1980, thank you for sharing your experience of your Samsung Galaxy S26 Ultra. We understand how important it is to feel that you've made a good investment in a new device that you enjoy using every day for a range of tasks. We have provided a link to an article to help you with the temperature of your device during your prolonged usage. We have also shared a link to the complete manual to help you adjust the Privacy Display to only enable with specific apps or notifications to help you have the brightness you may be seeking with your normal usage, and make use of the privacy when desired. We have also shared a link to the Samsung Support Team to assist you if you have questions about the differences between the titanium and armor aluminum for peace of mind with the durability of your device while continuing to lighten the design for comfort in your hand. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Customer Rating

Awful AI slop

on June 21, 2026

Posted by: Blahhhbbb

UI has fallen off. Gets worse with every update. Can't stand AI being shoved down my throat. Absolute waste of features

Response from Samsung USBy R&R Team, June 22, 2026

Hi there Blahhhbbb, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how disappointing it can be when your device is not meeting your expectations. We have provided a link to the full manual to help you discover the enhanced capabilities of your device, align the settings to your preferences, and disable any features you are not finding useful for your needs. We have also provided a link to the Samsung Support Team to assist you further any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US

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