Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Cobalt Violet (Verizon)
Average customer rating
4.8
(10,393 Reviews)
Rating breakdown 10,393 reviews
5 Stars
9,112
4 Stars
1,030
3 Stars
154
2 Stars
37
1 Star
60
64%of customers recommend this product.
(
70 out of
109)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Cobalt Violet (Verizon)
Customer Rating
5
Easy, Fast, Exclusive Features
on May 21, 2026
Posted by: Wrath0GX
[This review was collected as part of a promotion.] Galaxy AI offers easy to use features and allows simple navigation, makes the phone feel fast and smooth, while allowing exclusive features, best phone on the market.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade
on May 21, 2026
Posted by: Cloudnh
[This review was collected as part of a promotion.] Upgraded from the S23 ultra and the difference in speed and responsiveness is very noticeable. The private screen for me is a great plus that I can toggle on for banking apps. Galaxy AI and the things it can do are incredible. I have especially loved the ability to completely alter photos with just a sentence or two.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exceptional performance with intelligent Galaxy AI
on May 21, 2026
Posted by: GalaxySmartUser
[This review was collected as part of a promotion.] I have been very impressed with this device from the moment I started using it. The overall performance is smooth, fast, and consistently reliable, even when multitasking.
What truly stands out is Galaxy AI. It enhances the user experience in a meaningful way by making everyday tasks more efficient and intuitive. The AI features feel thoughtfully designed and genuinely useful in real-life situations.
The display is sharp and vibrant, providing an excellent viewing experience, while the battery life comfortably supports a full day of use. The design is refined, modern, and comfortable to hold.
Overall, this device delivers a premium experience with a perfect balance of performance, design, and intelligent features. I would highly recommend it to anyone looking for a high-quality smartphone.
What truly stands out is Galaxy AI. It enhances the user experience in a meaningful way by making everyday tasks more efficient and intuitive. The AI features feel thoughtfully designed and genuinely useful in real-life situations.
The display is sharp and vibrant, providing an excellent viewing experience, while the battery life comfortably supports a full day of use. The design is refined, modern, and comfortable to hold.
Overall, this device delivers a premium experience with a perfect balance of performance, design, and intelligent features. I would highly recommend it to anyone looking for a high-quality smartphone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy S26Ultra is a true workhorse
on May 21, 2026
Posted by: SamsungKnightAmani
[This review was collected as part of a promotion.] My goal with the Galaxy S26 Ultra was to buy a true workhorse with no limitations, and that’s exactly what I got. I went with the 1TB model mainly for the extra RAM, and in everyday use I’ve noticed it’s the small improvements that really make this phone stand out. Many features work in the background and become useful right when you need them.
One night I was out with friends and used the agent feature to order an Uber just by asking my phone. When I checked my phone again, the ride options were already there ready for me to select. Super simple and convenient. I also use the Now Bar a lot to quickly check March Madness scores, music, YouTube, weather, and nearby devices without opening a bunch of apps.
The privacy screen is one of my favorite features because you can set it to turn on automatically for certain apps, so you don’t have to think about it. You get privacy when you need it, but still keep the full quality of the display the rest of the time, which is the best of both worlds.
With the 1TB storage, I’ve gotten into shooting log video and RAW photos, and being able to edit directly on the phone is a big plus. Battery easily lasts me a full day, and fast charging gets me from around 30% to full in under 40 minutes. What drew me to Samsung was customization, but what keeps me is the constant improvement and refinement.
One night I was out with friends and used the agent feature to order an Uber just by asking my phone. When I checked my phone again, the ride options were already there ready for me to select. Super simple and convenient. I also use the Now Bar a lot to quickly check March Madness scores, music, YouTube, weather, and nearby devices without opening a bunch of apps.
The privacy screen is one of my favorite features because you can set it to turn on automatically for certain apps, so you don’t have to think about it. You get privacy when you need it, but still keep the full quality of the display the rest of the time, which is the best of both worlds.
With the 1TB storage, I’ve gotten into shooting log video and RAW photos, and being able to edit directly on the phone is a big plus. Battery easily lasts me a full day, and fast charging gets me from around 30% to full in under 40 minutes. What drew me to Samsung was customization, but what keeps me is the constant improvement and refinement.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Blazing Fast Performance with Next-Level AI Camera
on May 21, 2026
Posted by: Tressy229
[This review was collected as part of a promotion.] Absolutely loving the Samsung Galaxy S26 Ultra! The speed and smoothness, especially while gaming, are on another level—no stutters, just pure performance. The response time is super quick, making everything feel instant. The AI camera features are a standout too—they make photos look amazing with minimal effort. Definitely a premium experience overall
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Review of s26 ultra
on May 21, 2026
Posted by: Dobetter
[This review was collected as part of a promotion.] I have a lot of problems with the Samsung Galaxy s26 Ultra if I try to watch a video it will constantly try to put itself to sleep if I'm not watching a video and just set it down it stays on. Bigsby is a joke. With the galaxy AI I can't register my voice because all It keeps saying is did not recognize. So Bixby just turns on and off randomly but never answers to my voice when I say the wake up phrase. Speak into the microphone and then read what it writes afterwards most of the time is nowhere near what I said. And for having 12 gigs of RAM this thing is slow or it could just be the processor or everything about the phone that makes it slow. And yes I have it switched on to where it's not supposed to turn off or go to sleep while you're watching it a lot of the apps are buggy. I would like to play some games on it but I'm not even going to try because it probably just make it crash way too much for it. So far I've only had a week but I'm not too happy with it it would be nice if this review mattered somehow but I know you guys are just going to look at it shrug it off and start worrying more about your pockets again, and to be honest I should have stuck with my last Galaxy phone too late now.
Value
1
Response from Samsung USBy R&R Team, May 22, 2026
Hello there, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how frustrating it can be when you have a new device that is not operating as intended or expected, and we would love to help you work towards a resolution for your frustrations. We have provided links to resources to help you with the usage of Galaxy AI, and adjusting the refresh rate and maximizing the speed of your device. We have also shared a link to the Samsung Support Team to assist you with the instances you mention where the settings are not functioning as set by you. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
From s23u to s25u to s26u
on May 21, 2026
Posted by: EdP54S26U
[This review was collected as part of a promotion.] I've been a long-time Samsung user. In fact, as a paperweight, I still have a Galaxy Note 3 (still works, and the screen looks amazing. I wish they'd bring back the 'hover' feature). I recently switched from the S25U to the S26U. Normally, I don't update my phone on an annual basis, but the deal that they offered at pre-order, the new Galaxy AI features, and the Privacy Display feature made it a easy buy for me. I believe the screen is better on my S26U than it was on my 25, and my 25 was better than allmy other androids and iphones. I also really enjoy S26U's rounded corners. It feels so good in hand. It's also a bit lighter, overall it's a joy to hold. I use my s26u as a daily driver, and use it heavily for work. One thing that really stands out to me is the translate feature for calls on my S26U (I work with a variety of customers that are English second speakers, so the translation feature is extremely helpful. The other galaxy AI features like the now briefing in the morning has been my go-to first thing when I wake up, such a helpful feature. This S26U is such a usable tool, phone, and toy. I talked about how great the screen is and how I think it's better than my S25U, but I cannot overemphasize how cool the Privacy Screen feature is on my S26U. Banking, passwords, and reading client messages, etc., in public- it's very refreshing to have that privacy and not have to dim my screen or hide my phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone upgraded from moto edge 2021 and lov
on May 21, 2026
Posted by: Bigben
[This review was collected as part of a promotion.] Galaxy ai love this phone and samsung highly recommend
Value
5
Written by a customer while visiting Samsung US