Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Cobalt Violet (Verizon)
Average customer rating
4.8
(13,372 Reviews)
Rating breakdown 13,372 reviews
5 Stars
11,676
4 Stars
1,349
3 Stars
207
2 Stars
55
1 Star
85
65%of customers recommend this product.
(
92 out of
141)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Cobalt Violet (Verizon)
Customer Rating
5
All that and a bag of chips!
on March 16, 2026
Posted by: Mamasan
[This review was collected as part of a promotion.] Sleek, sexy, responsive! Galaxy AI makes this phone fun. There is so much packed into a tiny product. The transition from my previous Galaxy to the 26 Ultra was the easiest and smoothest to date. I am in awe of the privacy display. I've always used a privacy screen and wished multiple times a day that I could "turn it off." Being able to customize it out of the gate is a huge win. The camera and video capabilities are phenomenal especially if you take the time and look at all the options. Very pleased.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S26 ultra
on March 16, 2026
Posted by: Thedoctorhvac
[This review was collected as part of a promotion.] The new galaxy AI is a power house anything u can imagine is at the tip of ur fingers with a photo of a what ur looking for or a word Galaxy AI can find it or even help you whether it's a home repair or a school project this thing is amazing. The phone is super thin and light weight I've been using Samsung phones since the note 1 and the evolution has never ceased to amaze me and with the new Samsung processor this phone is super fast and can handle anything u throw at it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
this product has great camera quality
on March 16, 2026
Posted by: samsunguser
[This review was collected as part of a promotion.] nice photo editing and ai tools
high quality cameras
really like the new privacy display
design and other features very similar to older models
high quality cameras
really like the new privacy display
design and other features very similar to older models
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful ai
on March 16, 2026
Posted by: Marc18
[This review was collected as part of a promotion.] Phone is super fast. Ai functionality is wonderful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The camera software upgrade is super awesome
on March 16, 2026
Posted by: Keithrj
[This review was collected as part of a promotion.] Compatible with all office apps and good in scanning documents
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is mind blowing!
on March 16, 2026
Posted by: Neyyy04
[This review was collected as part of a promotion.] The Samsung Galaxy S26 Ultra is an absolute powerhouse that finally makes mobile AI feel like a helpful assistant rather than a collection of gimmicks. The new Galaxy AI "Agentic" features are the standout, especially the predictive "Now Nudge" and a revamped Bixby that can handle complex, multi-step tasks across different apps just by asking. Beyond the smarts, the hardware is top-tier; the world’s first built-in Privacy Display is a total game-changer for keeping prying eyes off your screen in public, and the wider f/1.4 aperture on the 200MP camera makes low-light photos look incredibly professional. It’s slimmer, lighter, and faster than ever, making it easily the most refined and "intuitive" phone Samsung has ever released.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Upgrade
on March 16, 2026
Posted by: ScubaNitrox
[This review was collected as part of a promotion.] The Samsung s26 Ultra has been a nice upgrade compared to my old Pixel 8 XL. The cutting edge features like the built in privacy scree and fast charging has been awesome. I'm so glad that I have switched.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I want to love it but....
on March 16, 2026
Posted by: Bambii
[This review was collected as part of a promotion.] On paper, the Samsung Galaxy S26 Ultra should be the undisputed king of 2026. With its new "Privacy Display" and the agentic AI features of One UI 8.5, it promises the future. However, after using it as my daily driver, that future feels more like a frustrating trip back to the era of laggy hardware and software glitches.
Performance: The "Ultra" Lag
For a phone at its price point, you expect instant response. Instead, I’ve encountered consistent technical bottlenecks:
The App Opening Struggle: There is a noticeable "buffering" period when tapping on everyday apps like Instagram or even the Camera. The icon pulses, the screen hangs, and you’re left wondering if the phone even registered your touch.
Complete Freezes: It isn’t just slow; it’s prone to total lockups. I’ve had several instances where the UI becomes completely unresponsive mid-scroll, forcing me to wait nearly 30 seconds for the system to catch up.
The "Play Protect" Bug: Many users, myself included, have hit a bizarre "Device not Play Protect certified" error out of the box, which prevents banking apps from opening at all.
The Restart Loop
The most disappointing part of the S26 Ultra experience is the constant need to restart. To clear the "ghost in the machine" that causes the stuttering, I find myself rebooting the device at least twice a day.
The Problem: Even after a fresh restart, the fluidity only lasts for an hour or two before the sluggishness returns. It feels like a deep software optim
Performance: The "Ultra" Lag
For a phone at its price point, you expect instant response. Instead, I’ve encountered consistent technical bottlenecks:
The App Opening Struggle: There is a noticeable "buffering" period when tapping on everyday apps like Instagram or even the Camera. The icon pulses, the screen hangs, and you’re left wondering if the phone even registered your touch.
Complete Freezes: It isn’t just slow; it’s prone to total lockups. I’ve had several instances where the UI becomes completely unresponsive mid-scroll, forcing me to wait nearly 30 seconds for the system to catch up.
The "Play Protect" Bug: Many users, myself included, have hit a bizarre "Device not Play Protect certified" error out of the box, which prevents banking apps from opening at all.
The Restart Loop
The most disappointing part of the S26 Ultra experience is the constant need to restart. To clear the "ghost in the machine" that causes the stuttering, I find myself rebooting the device at least twice a day.
The Problem: Even after a fresh restart, the fluidity only lasts for an hour or two before the sluggishness returns. It feels like a deep software optim
Value
3
Response from Samsung USBy R&R Team, March 17, 2026
Hey Bambii, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how distressing it can be when your new device is not aligning to your expectations in functionality, and we would love nothing more than to help you resolve your frustrations. We have provided links below to troubleshooting guides to help you maximize the speed, responsiveness, and freezing you mention experiencing with your device. We have also shared a link to the Samsung Support Team to offer additional assistance if you continue to experience these frustrations with your device, or you would like assistance with the error message you are receiving with certain apps. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US