Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8
(13,438 Reviews)
Rating breakdown 13,438 reviews
5 Stars
11,731
4 Stars
1,357
3 Stars
209
2 Stars
56
1 Star
85
65%of customers recommend this product.
(
93 out of
143)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
5
Fantastic Phone
on March 31, 2026
Posted by: SamsungGreat4Me
[This review was collected as part of a promotion.] My new Samsung S26 Ultra has been a big improvement over my S24 Ultra. Transferring and setup of my personal and business data and programs went smoothly. The battery is much superior. I use the phone for business and personal emails, accessing financial information, news, shopping and I use Galaxy AI for researching a variety of questions. I'm learning how to use AI in new ways to get answers and information in far less time. The phone is like having my laptop in my hand.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung needs a huge jump
on March 31, 2026
Posted by: PreeSa
[This review was collected as part of a promotion.] Galaxy AI is helpful but if i compare with other products available in the market, i would not prefer it.the usage of it requires more user friendly ways to use it.
Phone is lighter than what i expected even though S26 Ultra is the top of the line phone.
Performance of the phone due to high end chips is really nice. Audio output is commendable.
I am hoping Samsung to change its back side camera island design next year so thatvyge phone doesn't wobble on the table.
Value
3
Response from Samsung USBy R&R Team, March 31, 2026
Hello PreeSa, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We are pleased to hear you are finding the processing power, and audio to be highlights of this new device. We have provided a link to the complete manual to help you with the features of Galaxy AI you may be finding confusing or complicated to use. We also have some great videos available online to help our customers streamline many different features and uses on their chosen device. We have also shared a link to the Samsung Support Team who can assist you in choosing the best protective case for your device that can also help minimize the wobble you mention experiencing with the camera lenses. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
This has great features
on March 31, 2026
Posted by: Hounddog
[This review was collected as part of a promotion.] I use it for everything and it takes great pics .surface the web,games or watch videos great
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Product, features, user friendly, navigation,
on March 31, 2026
Posted by: Dharshanie22
[This review was collected as part of a promotion.] Great overall product, the features are out of this world.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Greatest Smartphone Ever!!!
on March 31, 2026
Posted by: BigWa30
[This review was collected as part of a promotion.] The AI features are top tier and the picture quality is simply amazing!!! I also love the privacy feature... Best phone on the market hands down!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best mobile phone I have ever used
on March 31, 2026
Posted by: Mansoor
[This review was collected as part of a promotion.] The best mobile phone I have ever used.Samsung is the Best 👌
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Make it Affordable
on March 31, 2026
Posted by: Granny
[This review was collected as part of a promotion.] I don't understand why the new phones are so unattainable by being so exp naive
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S26 ia the best product out there i.need one
on March 31, 2026
Posted by: Papalarge
[This review was collected as part of a promotion.] I don't have one yet I thought this was to win 500. If I win ill buy one. I have a note 9 I love Samsung mobiles
Value
5
Written by a customer while visiting Samsung US